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Consumer Advice


PLEASE READ THESE TERMS AND CONDITIONS PRIOR TO USING THIS SITE.

LIQUOR AND BEVERAGE POLICY

A liquor and beverage consumption policy was created in order for Carnival to be able to control the liquor consumption of minors and the quantities consumed that lead to the disruptive behavior of others on board. This policy pertains to all cruise durations.      
    
Drinking Alcohol On Board
The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. In the event that Bar/Restaurant/Gift Shop Staff are in question that the guest is less than 21 years old, they shall request picture identification, prior to serving the drink or selling the bottle of liquor.   

Carnival reserves the right to refuse the sale of alcoholic beverages to anyone.     

To view Frequently Asked Questionscheck here 


Bringing Liquor and Beverages Onboard - Embarkation

  • Guests are prohibited from bringing water, sodas and other non-alcoholic beverages onboard that are packaged in bottles.

  • A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought onboard on embarkation day and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.

  • Guests are prohibited from bringing alcoholic beverages on board with the following exception:

    • At the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750 ml bottle of sealed/unopened wine or champagne per person in their carry-on luggage.

    • A $15 USD corkage fee (a charge exacted at a restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, steakhouse or bar.

  • All liquor, beer, other forms of alcoholic and non-alcoholic beverages outside of the exceptions referenced above are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.  

Bottled Water
We know some of our guests are accustomed to bringing on their own supply of bottled water so as part of this policy we have significantly reduced the pricing for (purified) bottled water which will be conveniently delivered directly to your stateroom. Once onboard, the purchase is non-refundable; guests may take home any unopened bottles.
Pricing is as follows: 

  • $2.99 USD for a 12-pack of bottled water (16.9 fluid ounce per bottle) for pre-cruise purchase. Please visit The Fun Shops at http://www.carnival.com/FunShops/in-room-beverages/water to place your order before your cruise to ensure we have an ample supply onboard.

  • $2.99 USD (plus gratuity) for a 12-pack of bottled water (16.9 fluid ounce per bottle) for purchase onboard by contacting Room Service.   

Distilled Water
Guests may bring on board distilled water for use with a CPAP machine or nursery water for families with babies and packed in carry-on luggage.Distilled water may also be purchased onboard at $3.00 USD per gallon by contacting Room Service. The CPAP machine must be packed in carry-on luggage.

Coolers
Guests are prohibited from bringing large coolers onboard since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However small, personal-sized coolers, no larger than 12”H x 12”L x 12”W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.


Purchasing Liquor During the Cruise

Ports of Call
All alcohol purchased in ports will be stored for safekeeping until the end of the voyage. The retained items will be available for collection in a designated lounge on the morning of debarkation.

A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought onboard as well as Carnival branded bottled water previously purchased onboard. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.

The Fun Shops (onboard)
All alcohol purchased in The Fun Shops onboard will be stored for safekeeping until the end of the voyage. The retained items will be available for collection in a designated lounge on the morning of debarkation.                                                  

The Fun Shops (pre-cruise orders)
All alcohol purchased through The Fun Shops (via telephone order or online) for on board consumption is designed for in-stateroom entertainment only. Guests cannot take liquor bottles with them to public areas. Only wine or champagne that was ordered through The Fun Shops can be served in the dining room or Steakhouse.    

TRAVEL DOCUMENTATION: U.S. CITIZENS

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

Carnival highly recommends that all guests travel with a passport (valid for at least six months beyond completion of travel-unless otherwise noted differently). This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the U.S. to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the U.S. without significant delays and complications.

Europe and Transatlantic Cruises
Guests are required to carry a valid, unexpired U.S. passport. Carnival recommends that it is valid for at least 6 months beyond the completion of travel. For cruises visiting Croatia, guests must carry a passport valid for at least three months beyond the date of their visit to Croatia.

Domestic Cruises (including Canada)
For cruises that begin and/or end in a U.S port, the following WHTI-Compliant Documents are acceptable for cruise travel. These standard forms of documentation will enable the Department of Homeland Security to quickly and reliably identify a traveler. If the cruise includes air travel to/from Canada, a valid, unexpired U.S passport is required. I like this here in addition to the Air Travel below as it reaffirms this to the guests

U.S. PassportPassport CardState Enhanced Driver's LicenseCertificate of U.S. NaturalizationNative American Indians | Unacceptable forms of documentation

Also acceptable for cruise travel,  U.S. Citizens can show proof of citizenship, such as a birth certificate  issued by a government agency accompanied by a government issued photo I.D.

Air Travel
All persons are required to carry a valid, unexpired U.S. passport for all air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. (San Juan, Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John and St. Croix).


Names on Travel Documentation
It is important that the guest's full name on the cruise and airline tickets be the same as the guest's non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo I.D. as a result of a marriage, divorce or a legal name change, documentation supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.  

Since our reservation systems do not accept middle names, the middle name must be included during the Check-In process.

Traveling with a Minor
When traveling with a minor where one parent or both parents (or legal guardians) are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) (or legal guardians) authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security.

Citizens of U.S. Territories and Commonwealth
Guests will follow the same Travel Documentation Requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.


Valid U.S. Passport
U.S. citizens may present a valid, unexpired U.S. passport when traveling via air, land or sea.

Guests may apply for passports at more than 4500 passport-acceptance facilities nationwide (passport agencies, clerks of court, post offices and public libraries). For information about  U.S. Passports, visit http://travel.state.gov/content/passports/english/passports.html    

The Passport Card
The passport card cannot be used to travel by air outside the United States.
U.S. citizens may present the new, limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the U.S. and Canada, Mexico, the Caribbean region and Bermuda.

State Enhanced Driver's Licenses (EDL)
The EDL cannot be used to travel by air outside the United States.
Several states are working with the Department of Homeland Security to develop EDLs for U.S. citizens residing in their states. These documents will denote both citizenship and identity and will facilitate the entry process at land and sea ports of entry. The word 'Enhanced' must appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont and Washington.

Original Certificate of U.S. Naturalization and a Government-Issued Photo I.D.
The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality).

Native American Indians
These cards cannot be used to travel by air outside the United States.

  • Native American Indian Tribal Documents with affixed Photo I.D.  

  • Kootenai Tribe Enhanced Tribal Card (ETC) with affixed Photo I.D.

Unacceptable Forms of Documentation

  • Copies of any WHTI-Compliant documents 

  • Driver's License as the only proof

  • A temporary driver's license (paperwork without a Photo I.D.)

  • Voter's Registration Card 

  • Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only

  • Baptismal Papers

  • U.S. Military I.D. and a Photo I.D.

  • A Dependent Military I.D. that is issued to the spouse and children of Military Personnel is not acceptable 

  • U.S. Military Discharge Papers

  • No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person 

  • Hospital Certificate: hospital-Issued birth notice / live record of birth / announcement of birth from a hospital

Traveling with a Birth Certificate and Photo Identification

Birth Certification Information
The following are acceptable:

  • An original birth certificate issued by a Government Agency (State/County/City) or the Department of Health and Vital Statistics 

  • A copy of a birth certificate issued by a Government Agency (State/County/City) or the Department of Health and Vital Statistics

  • A clear, legible, quality Xerox copy of a birth certificate that was originally issued by a Government Agency (State/County/City) or the Department of Health and Vital Statistics. The Xerox copy does not need to be notarized or certified. 

  • Birth Certificate Card

  • A Consular report of Birth Abroad

  • Internationally Adopted Children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.

Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: www.vitalchek.com. If the guest has laminated their birth certificate, it is acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo I.D. with a validated birth certificate issued after July 1, 2010.

AND

Photo Identification
A non-expired Government-Issued Photo I.D. is required of all guests 16 years of age and older. The following are acceptable:

  • Driver's License

  • Driver's Permit

  • School/Student I.D. (acceptable for guests 16/17/18 years of age)

  • Government-Issued identification card (city/state/federal)

  • Government-Issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only

U.S PASSPORT CARD

The passport card will facilitate entry and expedite document processing at U.S. land and sea ports-of-entry when arriving from Canada, Mexico, the Caribbean and Bermuda. The card may not be used to travel by air outside the United States. It will otherwise carry the rights and privileges of the U.S. passport book.

The Department of State is issuing this passport card in response to the needs of border resident communities for a less expensive and more portable alternative to the traditional passport book. The card will have the same validity period as a passport book: 10 years for an adult (age 16 and older); five years for minors (under 16 years of age).

  • New Passport Card cost: $55 (age 16 and older); $40 (minors under 16 years of age)

  • Passport Card renewal cost: $30 (every ten years for adults)

To facilitate the frequent travel of U.S. citizens living in border communities and to meet DHS’s operational needs at land borders, the passport card will contain a vicinity-read radio frequency identification (RFID) chip. This chip will link the card to a stored record in secure government databases. There will be no personal information written to the RFID chip itself.

TRAVEL DOCUMENTATION U.S ALIEN RESIDENTS

Domestic Cruises
U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements. Note: The Western Hemisphere Travel Initiative does not pertain to U.S Alien Residents.

Carnival recommends that all guests travel with a passport valid for at least 6 months beyond the completion of travel.

Cruises that begin and end in the same U.S port (referred to as a closed-loop cruise)
Cruises that begin or end in a different U.S port

  • Guests are required to carry a valid, unexpired, Alien Resident Card (that includes a Photo I.D.). In addition, U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.

  • Important Note: If an Alien Resident Card does not have an expiration date on the front, then it is a very old version and it is recommended that the guest applies to renew it. Filing instructions and forms are available at www.uscis.gov.

  • Photo I.D. Information (if not on the Alien Resident Card): A non-expired Government-Issued Photo I.D is required of all guests 16 years of age or older such as a Driver’s License, Driver’s Permit or Government issued identification card (city/state/federal).

Cruises that Visit Canada or Transit in Canada
U.S Alien Residents must carry a valid, unexpired passport from their country of citizenship and a valid, unexpired Alien Resident Card. In addition, guests may require a Canadian Visa depending on their nationality. Guests can refer to the following website: www.cic.gc.ca/english/index.asp. Guests without proper travel documents will be denied boarding. Furthermore, it is not an option for guests who do not have the required documents to remain onboard when the ship calls on Canada. The required Visa must be obtained prior to embarkation to prevent a denial of boarding.

Bermuda Cruises
Guests are required to carry a valid, unexpired, Alien Resident Card (that includes a Photo I.D.) and a valid, unexpired Passport from country of citizenship.

Europe and Transatlantic Cruises
Guests must carry a valid, unexpired passport from country of citizenship. Carnival recommends that all guests travel with a passport valid for at least 6 months beyond the completion of travel. On Transatlantic cruises, guests must also carry a valid, unexpired, Alien Resident Card. 

Cruises Visiting Croatia: U.S Alien Residents must carry a passport valid for at least three months beyond the date of their visit to Croatia from their country of citizenship and a valid Alien Resident card. U.S Alien Residents may require a Croatian Visa. We strongly suggest guests visit the Embassy of Croatia website for the most current Visa information

U.S Alien Residents are advised to check with their travel agent or appropriate government authority to determine the necessary documents required at embarkation and throughout the cruise. Certain foreign nationals will be required to obtain a Schengen Visa and other Visas. On occasion (depending on the itinerary), guests may be asked to surrender their passport and/or Alien Resident Card at time of embarkation. These documents will be returned upon completion of the immigration inspection at the time of debarkation.

Multiple-Entry Schengen Visa Requirements
Under the Schengen regulations, citizens of certain countries will need to obtain a Multiple-Entry Schengen Visa to visit or transit any country in the Schengen area. There are currently 25 European countries that are party to the Schengen Agreement, which eliminates all internal border controls between them. Once you enter one Schengen country, you may travel continuously for up to 90 days within the member countries.

The 25 European countries that are party to the Schengen Agreement are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, (including Monaco), Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

A Multiple-Entry Schengen Visa may be required if your passport has been issued by a country other than the United States, Canada or European Community. Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.

Proper travel documentation is required at embarkation and throughout the cruise. We strongly suggest you visit www.schengenvisa.cc for additional information regarding Schengen Visa and check with the appropriate embassy or consulate of the country or countries to which you are traveling for specific requirements. If a Schengen Visa is required for your nationality and you are not in possession of this Visa when departing for the cruise, you may be denied boarding OR, in a Schengen Agreement port the local authorities may detain you on board the ship and assess a fee.


Names on Travel Documentation
It is important that the guest’s full name on the cruise and airline tickets be the same as the guest’s non-expired government-issued photo ID they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest’s photo ID as a result of a marriage, divorce or a legal name change, documentation supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denied boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo ID is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo ID is in the maiden name, documentation supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denied boarding.

Since our reservation systems do not accept middle names, the middle name must be included during the Online Check-In process.


Traveling with a Minor
When traveling with a minor where one parent or both parents (or legal guardians) are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) (or legal guardians) authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security.

TRAVEL DOCUMENTATION NON-U.S. CITIZENS

The following documentation is required in order to sail on ALL cruise departures.

Carnival recommends that all guests travel with a valid, unexpired passport valid for at least 6 months beyond the completion of travel.

Domestic Cruises

Non-U.S citizens are required to carry a valid, unexpired passport and a valid, unexpired Multiple Entry Visa, if applicable. In addition, Non-U.S Citizens are advised to check with the appropriate government authority to determine any additional necessary travel documents. Carnival assumes no responsibility for advising guests of Immigration requirements. Guests without proper identification may be refused boarding or entry into the United States.

Visa Waiver Program (VWP):  Non-U.S citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA).

Mexican Citizens: Mexican citizens who are traveling with a Border Crossing Card must also present a valid, unexpired Mexican passport.

Cruises that Visit Canada or Transit in Canada
Non-U.S Citizens must carry a valid, unexpired passport. Certain foreign nationals must obtain a Canadian Visa in addition to a valid, unexpired Multiple Entry Visa. Guests can refer to the following website: www.cic.gc.ca/english/index.asp.   Guests without proper travel documents will be denied boarding. Furthermore, it is not an option for guests who do not have the required documents to remain onboard when the ship calls on Canada. The required Visa must be obtained prior to embarkation to prevent a denial of boarding. In addition, Non-U.S Citizens are advised to check with the appropriate government authority to determine any additional necessary travel documents. Carnival assumes no responsibility for advising guests of Immigration requirements. Guests without proper identification may be refused boarding or entry into the United States.


Europe and Transatlantic Cruises

Non-U.S citizens are required to carry a valid, unexpired passport. In addition, Non-U.S Citizens are advised to check with the appropriate government authority to determine any additional necessary travel documents.

Cruises Visiting Croatia: Guests must carry a passport valid for at least three months beyond the date of their visit to Croatia. Non-U.S citizens may require a Croatian Visa. We strongly suggest guests visit the Embassy of Croatia website for the most current Visa information.

Multiple-Entry Schengen Visa Requirements
Under the Schengen regulations, citizens of certain countries will need to obtain a Multiple-Entry Schengen Visa to visit or transit any country in the Schengen area. There are currently 25 European countries that are party to the Schengen Agreement, which eliminates all internal border controls between them. Once you enter one Schengen country, you may travel continuously for up to 90 days within the member countries.

The 25 European countries that are party to the Schengen Agreement are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, (including Monaco), Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

A Multiple-Entry Schengen Visa may be required if your passport has been issued by a country other than the United States, Canada or European Community. Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.

Proper travel documentation is required at embarkation and throughout the cruise. We strongly suggest you visit www.schengenvisa.cc for additional information regarding Schengen Visa and check with the appropriate embassy or consulate of the country or countries to which you are traveling for specific requirements. If a Schengen Visa is required for your nationality and you are not in possession of this Visa when departing for the cruise, you may be denied boarding OR, in a Schengen Agreement port the local authorities may detain you on board the ship and assess a fee.


Names on Travel Documentation
It is important that the guest's full name on the cruise and airline tickets be the same as the guest's passport. In the event of a different name on the cruise/airline ticket and the guest's passport as a result of a marriage, divorce or a legal name change, documentation supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the passport is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired passport is in the maiden name, documentation supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.

Since our reservation systems do not accept middle names, the middle name must be included during the Online Check-In process.


Traveling with a Minor
When traveling with a minor where one parent or both parents (or legal guardians) are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) (or legal guardians) authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security.


Visa Waiver Program (VWP)
The Visa Waiver Program allows foreign nationals from certain countries to travel to the United States for business or pleasure, for stays of 90 days or less without obtaining a visa.

Passports with Specified Security Features
All Visa Waiver Program countries are required to issue passports that include specified security features in order to enter the United States.

  • Machine-readable passports issued or renewed/extended on or after 10/26/06: Passport must have digital photographs printed on the data page and integrated chips with information from the data page. 

  • Machine-readable passports issued or renewed/extended between 10/26/05 and 10/25/06: Passport must have digital photographs printed on the data page or integrated chips with information from the data page.

  • Machine-readable passports issued or renewed/extended before 10/26/06: Machine-readable passport required.

Electronic System for Travel Authorization (ESTA)
All Visa Waiver Program (VWP) travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA). Homeland Security has developed a web based system that determines the eligibility of visitors from Visa Waiver Program countries (VWP) to travel to the United States. Please note citizens of the following countries who are NOT U.S. Residents (ARC-Green Card holders), must fulfill this requirement or entry to the United States may be denied. ESTA applications must be submitted any time prior to travel into the following secure website: www.cbp.gov/esta, however, it is recommended that travelers apply when they begin preparing travel plans.

The citizens of the following countries who participate in the Visa Waiver Program (VWP) must possess an ESTA for entry into the United States: Andorra, Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and United Kingdom (Note: United Kingdom-Only British citizens with the unrestricted right of permanent residence in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man are eligible to enter the United States with ESTA).

Please note: Guests will need to print and carry their Electronic System for Travel Authorization (ESTA) and present it at check-in for their cruise.

TRAVEL DOCUMENTATION: CANADIAN CITIZENS

REQUIRED TRAVEL DOCUMENTATION

Carnival requires guests to provide proper travel documentation in order to travel. The documentation is required at embarkation and throughout the cruise and is the responsibility of the guest. Due to the heightened level of security, Carnival is strictly enforcing this policy. Our policy states that any guest traveling without proper documentation will be denied boarding the ship and will be under full penalty, and therefore, will not be offered a refund or a replacement cruise.

Western Hemisphere Travel Initiative
The goal of the WHTI is to facilitate entry for U.S and Canadian citizens and legitimate foreign visitors, while strengthening U.S border security. Standard documentation will enable the Department of Homeland Security to quickly and reliably identify a traveler. The Western Hemisphere includes: United States / Canada / Mexico / Bermuda / The Caribbean. WHTI went into effect on 6/01/2009 for land and sea travel into the U.S; WHTI went into effect for air travelers on 1/23/2007; all persons, including children are required to carry a valid Canadian passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda.


Domestic Cruises

Canadian Citizens Arriving into the United States by Air
ALL Guests, including children are required to carry a valid, unexpired Canadian passport. This includes cruise departures from Puerto Rico. It is recommended that the passport be valid for at least 6 months beyond completion of travel.


Canadian Citizens Arriving into the United States by Land (motor vehicle)
The following forms of travel documentation are acceptable for cruise travel. Note: Not all of the travel documentation listed below is acceptable for border crossing into the United States.

Carnival highly recommends that guests travel with a passport that is valid for at least six months beyond completion of travel (unless otherwise noted differently). This will enable guests to fly from Canada or the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to Canada or the U.S without significant delays and complications.

1) Valid, Unexpired Canadian Passport
This form of documentation will be acceptable for air travel, cruise travel, land travel (border crossing between the U.S/Canada).

Canadian citizens may present a valid, unexpired Canadian passport. It is recommended that all guests travel with a passport valid for at least 6 months beyond the completion of travel.

Note: Canadian citizens who are U.S permanent residents MUST present a valid, unexpired U.S permanent resident card. 

2) Provincial Enhanced Driver's Licenses (EDL)
This form of documentation will be acceptable for cruise travel and land travel (border crossing between the U.S/Canada).

Several provinces are working with the Department of Homeland Security to develop Provincial EDLs for Canadian citizens residing in their provinces. These documents will denote both citizenship and identity and will contain security features to help prevent counterfeiting and facilitate the entry process at land and sea ports of entry. The card may not be used to travel by air outside of Canada. The following provinces are or will soon be issuing these types of WHTI-compliant documents: British Columbia, Manitoba, Ontario and Quebec.

3) Native American Indians

  • Secure Certificate of Indian Status (SCIS) – this card is only available for Canadian First Nations People

    • SCIS Cards with machine readable zone-optical character reader (MRZ-OCR) will be acceptable for cruise travel and land travel (border crossing between the U.S/Canada).

    • SCIS Cards without the machine readable zone-optical character reader (MRZ-OCR) can only be used for cruise travel.

  • Kootenai Tribe Enhanced Tribal Card (ETC) with affixed Photo I.D.

    • ETC Card acceptable for cruise travel and land travel (border crossing between the U.S/Canada). 

4) Original or Legible, Quality Copy of Birth Certificate
Acceptable for Guests 15 years of age or younger ONLY!
This form of documentation will be acceptable for cruise travel and land travel (border crossing between the U.S/Canada) and guest is not required to have a Photo I.D.

  • An original Birth Certificate issued by a Government Agency (state/province/county/city).

  • A legible, quality copy of the original birth certificate that was issued by a Government Agency (state/province/county/city); the original or copy may be laminated as well.

  • A Consular Report of Birth Abroad

5) Original Canadian Citizenship Card
Acceptable for Guests 15 years of age or younger ONLY!
This form of documentation will be acceptable for cruise travel and land travel (border crossing between the U.S/Canada) and guest is not required to have a Photo I.D.

7) Naturalization Certificate
Acceptable for Guests 15 years of age or younger ONLY!
This form of documentation will be acceptable for cruise travel and land travel (border crossing between the U.S/Canada) and guest is not required to have a Photo I.D.


Unacceptable Forms of Documentation

  • Copies of any of the WHTI-Compliant documents

  • Driver's License as the only proof

  • Temporary Driver’s License (paperwork without a Photo I.D.)

  • Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) – may be used for photo identification use only

  • Voter's Registration Card

  • Baptismal Papers

  • Hospital-issued birth notice / live record of birth / announcement of birth from a hospital

  • No Record of Birth certificate: a certificate issued by a Government Agency showing that they have no records on this person


Europe and Transatlantic Cruises
Canadian Citizens must carry a valid, unexpired passport. Carnival recommends that all guests travel with a passport valid for at least 6 months beyond the completion of travel.

Cruises Visiting Croatia: Guests must carry a passport valid for at least three months beyond the date of their visit to Croatia. U.S
Alien Residents must carry a valid, unexpired passport valid for at least three months beyond the date of their visit to Croatia and a valid, unexpired Alien Resident card.

Non-U.S Citizens and U.S Alien Residents are advised to check with their travel agent or appropriate government authority to determine the necessary documents required at embarkation and throughout the cruise. Certain foreign nationals will be required to obtain Visas. On occasion (depending on the itinerary), guests may be asked to surrender their passport and/or Alien Resident Card at time of embarkation. These documents will be returned upon completion of the immigration inspection at the time of debarkation.


Names on Travel Documentation
It is important that the guest’s full name on the cruise and airline tickets be the same as the guest’s non-expired government-issued photo ID they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest’s photo ID as a result of a marriage, divorce or a legal name change, documentation supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of  boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo ID is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo ID is in the maiden name, documentation supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.  

Since our reservation systems do not accept middle names, the middle name must be included during the Online Check-In process.


Traveling with a Minor
When traveling with a minor where one parent or both parents (or legal guardians) are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) (or legal guardians) authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security.

VISA CENTRAL PASSPORT SERVICE

Visa Central is a company that offers step-by-step instructions for passport applications, assistance obtaining a Visa, call center support and discounted rates. For those customers who need to obtain a passport quickly (8-10 weeks prior to departure), Visa Central also provides expedited service, as fast as 24-hour turnaround. 

For guests who do not have enough time to process their passport through normal government channels or if they require assistance with obtaining a visa, guests may contact Visa Central as follows:

Guests Calling from the United States

  • Contact Visa Central at 1-866-788-1100

  • Or contact Visa Central via www.visacentral.com/carnival

  • The guest must mention ‘Carnival Account 75020’ for discounted rates on Visa Central service fees.

Guests Calling from Canada

  • Contact Visa Central at 1-888-665-9956

  • Or contact Visa Central via www.visacentral.ca/10141

  • The guests must mention ‘Carnival Account 10141’ for discounted rates on Visa Central service fees.

Routine Service
Visa Central’s Routine Service supports customers who have sufficient time to apply for their passports directly through the U.S. Government without any expedited processing. Visa Central Routine Service includes free access to online content including the Passport Assistant™. The Passport Assistant guides customers through a series of questions in order to determine the forms, instructions, procedures, and cost for them to apply for a passport through standard government processes.

Routine Service also includes fee-based call center support. For a one-time fee per family, Visa Central has a 6-day a week call center that is staffed with passport and visa specialists who can answer questions and help Carnival customers complete their applications. A family is defined as two adults living in the same household and those children under age 18 living with those adults and traveling on the same departure day.

Expediting Service
Travelers who are departing in fewer than 8 weeks may not wish to risk applying for a passport through standard government processes. Accordingly, Visa Central can assist customers with three timely service options that guarantee passport delivery in time for their trip. Twenty-four hour service is also available. Visa Central will offer Carnival customers discounted rates on its expediting service fees.

 

CANADIAN REGULATIONS GUESTS WITH CRIMINAL RECORDS

Anyone with a criminal record may be excluded and denied entry into Canada due to heightened security and enforcement. For this reason, more people with past criminal charges or convictions are refused entry into Canada. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, shoplifting, theft, etc.) make a person inadmissible to Canada, regardless of how long ago they occurred.

It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. A waiver of exclusion may be issued but several weeks are required and a processing fee must be paid.

To learn more about applying for these documents, guests may visit the following website for details:  www.cic.gc.ca/english/information/inadmissibility/index.asp.

This regulation could impact our guests that are visiting Canada on the following itineraries:

  • Alaska cruises that visit Victoria, Canada and Vancouver, Canada

  • Hawaii cruises that visit Vancouver, Canada

  • New York Canada Cruises

  • New York Foliage cruises

MINOR GUEST POLICY

Guests are required to be 21 years of age (on embarkation day) to travel on their own. Guest ages will be verified at embarkation. Guests not conforming to this policy will result in denied boarding and no compensation will be provided at embarkation.

Guests Under the Age of 21 MUST travel with a relative or guardian of 25 years of age or older

  • The guardian does not need to be a legal guardian.

  • The bookings must be cross-referenced with the relative or guardian’s stateroom and documented properly.

  • When minors (18 and under) are not traveling with a relative, we strongly recommend bringing an original signed letter from the absent parent/legal guardian authorizing the minor to travel.

  • Guests who are 21 to 24 years of age may travel with their minor children.

  • Minors Traveling as a Group: The policy is slightly different because of stricter group terms and conditions as follows:

    • Must have 1 chaperone for every 8 minors

    • Prepaid gratuities per minor are due at final payment

    • 8 or more staterooms must be booked through the Group Department and a $100 damage deposit per minor will be charged.  

Guests 12 and younger
If the relative or guardian insists on booking separate staterooms, minors must either be directly across the hall or next door. Guests 12 and under may not be assigned to a balcony stateroom without a relative or guardian.

Guests 13 - 17 years of age
Can be booked up to 3 staterooms away from their relative or guardian.

Guests 18 – 20 years of age
Do not have any restrictions and may book whatever location they prefer. 


Exceptions: Guests under the age of 21 may travel without a relative or guardian of 25 years of age or older under the following conditions:

  • For both exceptions below, bookings should be carefully documented.

  • Documentation should be e-mailed prior to the cruise to individualsailingsupport@carnival.com or hand-carried to embarkation. Failure to provide documentation or not conforming to this policy will result in denied boarding and no compensation will be provided.

Exception: Legally married couples, including same gender couples

  • Proper documentation must be submitted.

  • Documentation includes: marriage license issued by the County Clerk’s Office; legal proof of civil union; for newly married couples: a copy of the marriage license application or certificate signed by the official that performed the ceremony.

Exception: Qualified Military Personnel

  • Applies to US Military Personnel and Canadian National Defense personnel (and their guests) of 18 – 20 years of age     

  • PREGNANCY POLICY

  • Pregnant guests who enter the 24th week of pregnancy  before or at any time during the cruise will not be allowed to sail. Pregnant guests, who will not enter the 24th week before or at any time during the cruise, must submit, prior to departure, a letter from their attending physician certifying that their gestational status is in accordance with this policy, and that the expecting mother is fit to sail. Carnival will not accept any agreement or recommendation from the guest and/or her physician that the policy be waived.

  • Pregnancy Letter

  • Attending Physician Pregnancy Certification Form


Facilities and Services for Guests with Disabilities

Carnival is dedicated to offering the finest cruising experience to our guests with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. We are working on additional modifications to the fleet, as well as our service, to further enhance your guest experience. Look for updates to this page periodically for more details. A “Fun Ship ®” cruise vacation is perfect for people who have a special need for fun!  Fun for all, all for fun! ™

General Access
Carnival has made substantial modifications to enhance your ability to move about our ships. Our ships feature Accessible Elevators at each elevator bank with tactile controls within reach of guests who use wheelchairs and audible signals for guest who are blind or with low vision.

Accessible Routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways.

- If you need general information about accessibility before you cruise, please email us at specialneeds@carnival.com. If you have an ADA complaint, please call us at 1-800-929-6400 or email access@carnival.com. - See more at: http://secure.carnival.com/about-carnival/special-needs.aspx#sthash.lvLyxLnf.dpuf

PRIORITY CHECK-IN PROGRAM

Carnival’s Priority Check-In is an exclusive service designed to afford our Platinum and Diamond guests and those traveling in deluxe suite accommodations with special check-in privileges. Cruise documents are stamped, PRIORITY and state, “If you have priority check-in (listed on your documents), please proceed to the PRIORITY lounge.”

Priority

At the time of booking, you will need to instruct the guest that they must ask for ‘Priority Check-In’ upon arrival at the cruise terminal. Embarkation staff will ensure that guests are expedited through the check-in procedure as quickly as is possible, while providing quality service.

Please Note:

  • We offer Priority Check-In at all embarkation ports. 

  • Deluxe Suite Accommodations include the following categories: CS ES GS SS VS OS JS OB

  • For those guests traveling with minor children alone (without an adult) in separate staterooms that do not fall into one of the three categories above, these additional staterooms may check in through the Priority Check-In Program as well.

  • Guests who have purchased the Faster to the Fun package do not have access to the Priority Check-In Lounge.

  • In those ports where we offer Faster to the Fun, Platinum and Diamond guests will have the FTTF stamp on their luggage tags as well as PRIORITY. Guests traveling in deluxe suite accommodations will not be offered the additional benefits of ‘Early Stateroom’ and ‘Express Luggage Delivery’.

Boarding the Ship

On most occasions, guests board the ship in the following order:

  • Special functions

  • VIFP Platinum, Diamond, Milestone and Suite guests

  • Faster to the Fun guests

  • Premier Casino guests

  • Special Assistance guests

  • Assigned Zones

  • General Boarding (straight from check-in to boarding)

Priority Debarkation

In addition, Platinum and Diamond guests and those traveling in deluxe suite accommodations will receive a debarkation letter offering a choice of how they would prefer to disembark the ship. They will be given the option of Self Assist (where offered) or Priority Debarkation; for Priority Debarkation, the guest will receive special luggage tags which will entitle them to debark the ship after the Self Assist guests but before the remainder of the guests.

VISITORS’ POLICY

Carnival has a "No Visitor" policy for the entire fleet. This applies to all ports of embarkation and ports of call. Guests sailing on our cruises will not be permitted to have visitors on board to see them off. This policy was implemented to improve our overall security program and enhance the on board experience for our guests during embarkation day.

The following exception applies to this policy:

  • Wedding Guests attending a wedding ceremony/reception or visitors attending any type of party/reception onboard that has been previously arranged by the Bon Voyage/Wedding Services Department, will follow the policies stated by this Department.

 

THE JONES ACT / PASSENGER SERVICES ACT / CABOTAGE LAW

The Jones Act (also known as the Passenger Services Act) prohibits ships of Non-U.S registry from embarking and debarking guests at two different U.S ports. Such travel would constitute point-to-point transportation between two U.S ports, which is prohibited on foreign flagged ships. Note: Puerto Rico and the U.S Virgin Islands (St. Thomas; St. Croix; St. John) are not in the category of U.S ports under this act.

The exception to this rule is if the itinerary includes a 'distant foreign port'. South America and the ABC Islands (Aruba-Bonaire-Curacao) do qualify as distant foreign ports. Canada, Mexico, Central America, Bermuda and most Caribbean Islands do not qualify as distant foreign ports.

Any guest who insists on embarking (due to unforeseen circumstances outside the guest’s control, for missing the ship) or debarking (for emergency reasons), which violates the Jones Act, will accept responsibility for any resulting penalties ($300 USD per person). Important Note: Guests cannot pre-plan or purposely embark or debark a ship in a U.S port that will violate the Jones Act.

Cruise Only Guests
Guests who do not purchase our Air Program will be responsible for any and all travel expenses incurred, including the $300 USD per person Jones Act fee that Carnival may incur for violating this act. Guests will be charged the fee upon boarding the ship and can pay with a credit card, cash or on their Sail & Sign card.

Carnival's Guest Solutions department must be contacted before meeting the ship - the guest must sign an acknowledgment letter that they would like to meet the ship at the next U.S port and are willing to pay the fine. The signed letter will be scanned and sent to the onboard Guest Services Manager along with any pertinent flight information.

Air Program Guests
As part of our Air Program, Travel Services will cover the expense of the Jones Act fee of $300 USD per person for our Air Program guests.

When guests book Carnival’s Air Program, they have the guarantee that should they experience a flight problem or delay along the way, Carnival will be responsible for getting them to their next destination (ship, next port of call or home) by securing flights, hotels and meals, when applicable, at no cost to them.


Cabatoge Law is the term used in Europe - Similar to the Jones Act, the Cabotage Law is the transport of passengers between two points in the same country by a vessel registered in another country. This law does not affect guests joining the ship or leaving the ship in different ports in Italy.

SMOKING POLICY

Stateroom and Suite Accommodations
All staterooms and suites are an entirely smoke free environment, including the outside balcony. This policy includes all forms of smoking, including but not limited to, cigarettes, electronic cigarettes (E-cigarettes), personal vaporizers, cigars and tobacco pipes. 

Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this policy and fee is included in Carnival's Cruise Ticket Contract, section 8. Guest agrees to strictly comply with Carnival’s non-smoking policy.


Interior Public Spaces
Cigarette, electronic cigarette and personal vaporizer smoking will be permitted in the following areas:

  • Night Clubs (except on the Carnival Sunshine and Carnival Vista)

  • Certain areas within the Casino (for playing guests while at designated slot machines and table games)

  • Casino Bar


Exterior Open Decks
Cigarette, electronic cigarette, personal vaporizer, cigar and tobacco pipe smoking will be permitted in designated exterior open deck areas


To see where you may smoke on your cruise ship, click here.

For Frequently Asked Questions, click here.

CRUISE CANCELLATION AND ITINERARY CHANGE POLICY

Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution.

For full details on this policy, click here.

This policy can also be found in Section 7 of your Cruise Ticket Contract.

RESTRICTED ITEMS LIST

In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard. Additionally, we reserve the right to confiscate or dispose of any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be provided.    

Confiscated Items

  • Clothing irons and steamers (All Carnival ships offer laundry facilities with irons and ironing boards. Fleet-wide valet laundry service is also available for a nominal fee.)

  • Electrical and household appliances, such as coffee makers, hot plates, toasters, etc. (see Exceptions below)

  • Heating Pads

  • Hookahs 

Prohibited Items

  • Alcohol (hard liquor) and Beer

  • Wine or champagne/sealed, unopened bottles - beyond the allowable limit of one 750 ml bottle per adult 21 years of age (brought on at embarkation)

  • Non-alcoholic beverages - excessive quantities per person (over 12 cans/cartons per person)

  • Non-alcoholic beverages - excessive size per can/carton (over 12 ounces each)

  • Non-alcoholic beverages – in containers other than a can or carton

  • Large coolers

  • Firearms (Including non-firing weapons and starter pistols)

  • Ammunition (i.e., bullets, shot or missile that can be fired using a propellant)

  • Imitation or replica weapons (such as, de-commissioned weapons or those not capable of being fired, toy weapons, or any other item made, intended or adapted to be used as a weapon)

  • Explosives or explosive component parts, (such as, detonators)

  • Fireworks or pyrotechnics (except those previously approved in connection with a company stage production which have been properly manifested)

  • Taser or electronic stun guns

  • Pepper or mace sprays 

  • Telescopic or regular batons

  • Emergency Position Indicating Radio Beacon (EPIRB)

  • Lasers

  • Martial arts equipment (such as, flails, throwing stars, belt buckle knives, etc.)

  • Handcuffs, brass knuckles

  • Compressed gas bottles/cylinders

  • Knives with blades longer than four (4) inches ( Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise.)

  • Dive tanks (empty or full), diver spears/slings   

  • Household goods or tools of trade (Anything not listed under Exceptions)

  • Candles

  • Incense

  • Volatile and highly flammable liquids such as cigarette lighter fluid

  • Scissors with blades longer than four (4) inches (Large scissors of the type used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held onboard in the same manner as dive knives.)

  • Bicycles (this includes travel bicycles that can be folded up)

  • Surfboards

  • Scooters (only permitted if used for mobility – must be stored in guest’s stateroom)

  • Boats/canoes

  • Inflatable Kiddie Pool

  • Segways (with or without handles) and Hover Boards

  • Any radio controlled flying toys

  • Satellite Communicators and Satphones 

  • Any footwear with wheels, such as, Heely’s type shoes

  • Marijuana - We know some states passed legislation allowing the smoking of marijuana for medical or recreational purposes. However, federal law supersedes state law and marijuana, whether for medical or recreational uses is still prohibited on our ships.

  • Kava  

Exceptions

  • Personal grooming devices such as hair dryers, flat irons, curling irons, and shavers, are allowed on board when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

  • Electronics such as laptops, cameras, cellular phones, etc. are allowed on board when used with proper caution.

  • Electrical devices such as fans, power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed on board when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

  • Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area.

  • If you use a CPAP machine, please note you will need to pack your machine with your carry-on luggage. Should you wish to bring your own distilled water with you to use with your CPAP machine, it must be hand carried along with your CPAP machine. For your convenience, distilled water is sold on board for $3.00 USD per gallon by contacting Room Service. 

  • Coolers: Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.

  • Live Animals:  Only qualified service animals once approved by Guest Access Services at time of booking.

  • Flowers and Plants:  Only permitted on board if ordered through Carnival’s Fun Shops or delivered by a florist in the port of embarkation but are not permitted to be taken off the ship in the United States, per the U.S Customs and Border Patrol (CBP) Agricultural Division.

  • Musical Instruments: We will allow musical instruments on board, however, if a noise complaint is received, the instrument will be confiscated by shipboard security and returned to the guest on the morning of debarkation.

  • Radios/Boom Boxes: For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas.

  • Ham Radios/Amateur Radio Equipment: Permitted to be used on board.

  • Google Glasses are permitted on board in public areas but cannot be worn at any gangway operation. 

  • Floatation Devices:  For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board. 

  • Wrapped Gifts: Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request. 

  • Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest's stateroom or suite as the connection ports are disabled. 

  • Food Items must be pre-packaged and unopened; homemade items or pre-cooked foods will not be permitted onboard. Limitations on permitted food items are directly related to concerns for food safety and contamination prevention. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items.

  • Fish Caught on Fishing Expeditions: The fish cannot be brought on board; it must be shipped home.

  • Items for Port Use only (Note: all must be stored in the guest’s stateroom)

    • Snorkel gear

    • Skateboards

    • Golf clubs

    • Fishing rods

    • Tennis rackets

    • Kites

    • Roller blades/skates

    • Collapsible wagon

    • Metal detectors

    • Boogie Boards (maximum 42” in length)

    • Drone Cameras

    • Beach chair

    • Umbrella

 

Items Not Permitted to be Taken off the Ship in the United States

  • U.S Customs and Border Protection (CBP) Port Officers perform agricultural inspections to protect the U.S from potential carriers of animal and plant pests or diseases that could cause serious damage to America's crops, livestock, pets and the environment.

    • Animal products

    • Unsealed food items

    • Fruits and vegetables

    • Agriculture and Horticulture products

    • Plants / cut flowers

  • Cuban cigars

  • Ship property

EMBARKATION - LUGGAGE INFORMATION

Luggage Information

  • Guests are encouraged to limit their luggage to two suitcases per guest.

  • Each suitcase should not weigh more than 50 pounds (22.68 Kilograms) and should not exceed 16"H x 24"W (40.64cm x 60.96cm)-the length of the bag is not a factor. This is printed on the eDoc bag tags as well.

    • If traveling by air, each airline has its own restrictions on the maximum size, weight and the number of suitcases allowed per person.

    • In order to offset high fuel costs, some airlines are charging fees for the 2nd suitcase checked; some airlines are charging for the 1st suitcase checked as well.

    • The guest is responsible for contacting the airline to learn about the restrictions and policies for that airline.

  • We suggest that all checked luggage be unlocked and have a Carnival luggage tag attached listing the guest's name and stateroom number.

  • For those guests who wish to carry on their luggage, it cannot exceed 16"H x 24"W (40.64cm x 60.96cm)-the length of the bag is not a factor; anything larger must be checked-in with a curbside porter.


Embarkation Baggage Procedures

After arriving at the cruise port, all guests will follow the same procedure with their luggage, whether they arrive by taxi, car or transfer bus.

  • Luggage tags are included in the guest’s Electronic Documents, through Carnival’s web portal, www.carnival.com/mydocuments. These tags are personalized with the Guest's name, booking number, departure date stateroom number, deck and if applicable, Priority status.

  • Additional tags can be obtained at curbside from the porter, if necessary.

  • Guests with a TBA assignment will receive new tags at the pier; the porters will re-tag the luggage according to final stateroom assignment.

  • Each piece of luggage should be unlocked before turning over to the porters in order to avoid any inconvenience or delay in delivering the luggage to the stateroom. Should a guest choose not to unlock their bags and prohibited items are found during screening, the luggage will be retained until the guest can open it in front of security personnel.

  • Since the delivery of checked luggage may take some time to reach the stateroom, guests may elect to carry on their luggage on board if they do not exceed 16"H x 24"W (40.64cm x 60.96cm)-the length of the bag is not a factor. Carnival assumes no responsibility for carry on luggage. Note: Luggage larger than these measurements must be checked-in with a curbside porter.

  • Curbside porters are available at the pier to take luggage to the vessel for delivery to the guest's stateroom by shipboard personnel. Guests must first identify their bags to a curbside porter. Customary tip is $1 per bag. Curbside porters are not employees of Carnival; therefore, if the guest experiences any problems, they must report them to porter management on site.

  • Additionally, we highly recommend that guests personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items, which require special handling on/off the ship. 

  • Coolers: Carnival Cruise Lines does not allow guests to bring large coolers on board its vessels. Small, personal-sized coolers no larger than 12” x 12” x 12” (30.48cm x 30.48cm x 30.48cm) for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process and therefore large coolers are not permitted as carry-on or checked luggage. 

SAIL & SIGN ONBOARD ACCOUNT

Sail & Sign is Carnival's cashless on board credit program, which allows guests to charge on board purchases and gratuities directly to a personal account for convenience throughout the cruise. The Sail & Sign Card must be utilized for all money transactions on board as cash will not be an accepted form of payment.

Personalized Sail & Sign cards will be provided to all guests (including minors) and are valid for use immediately upon boarding the ship.

Guest Services can provide guests with a balance update at any time throughout the cruise. In addition, guests can view their balance update at a Sail & Sign Kiosk or on their stateroom interactive television (in most ships but excluding Carnival Ecstasy, Carnival Elation, Carnival Fantasy, Carnival Fascination, Carnival Imagination, Carnival Inspiration, Carnival Paradise, Carnival Sensation and Carnival Sunshine).   

On the final morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to the guest's stateroom. In our ongoing green efforts, the following ships will no longer deliver statements to the staterooms: Carnival Glory, Carnival Imagination and Carnival Magic; guests can view their statements at a Sail & Sign Kiosk, at Guest Services or on their stateroom interactive television.   

The following forms of payment are accepted to open a Sail & Sign account: Cash / Traveler's ChecksCredit Cards / Debit Cards  

General Information

  • The cardholding guest must be an authorized signer by the card-issuing bank. 

  • Each onboard expense account must have a designated account owner.

  • The account owner may choose to authorize additional guests from his/her booking and guests in up to two other traveling staterooms. A guest may only be activated on one account.

  • Every guest must be a member of an account in order to obtain a complete Online Check-In status.

  • Account owners must be at least 18 years of age at the time of sailing and will be automatically assigned charging privileges to the account.

  • Minors must have an account, but the account owner has the option not to allow charging privileges to their account.

  • Cruise Service Gratuities will be charged to the account unless they are prepaid.

  • The amount charged to the account for service gratuities will be deemed undisputed unless a request to modify is received prior to disembarking the ship. In addition, a 15% beverage gratuity will be added to all beverage purchases.

  • If the credit/debit card method of payment is selected, charges incurred by those authorized will be billed to the credit/debit account entered.

  • Actual credit/debit cards must be present at the time of embarkation.

  • The cardholder is responsible for amended charges discovered after the authorized guest (s) disembark vessel.

  • Carnival will not be held responsible for any bank imposed overage or insufficient funds charges on debit/check cashing cards or credit cards.

  • Any inquiries regarding your Sail & Sign Account after your cruise, please contact Guest Care at 1-800-929-6400.


Sail & Sign Refundable Overages

Refundable overages on a guest's Sail and Sign account will be refunded back in the same form of payment as was made for the initial deposit on the Sail & Sign account.

  • Credit Card: If the guest uses a credit card for their Sail & Sign deposit, any refundable overages will be credited back to the original credit card account.

  • Debit Card: if the guest uses a bank debit card for their Sail & Sign deposit, any refundable overages will be credited back to the original debit card account.

  • Carnival Gift Card: If the guest uses a Carnival Gift Card for their Sail & Sign deposit, any refundable overages will be refunded in the form of a new Carnival Gift Card.

  • Cash Deposits: If the guest uses cash for their Sail & Sign deposit, any refundable overages greater than $10 USD will be refunded via check mailed within 7 days after the cruise to the guest's home address on file. Overages less than $10 USD will be donated to St. Jude's Children's Hospital (excluding the Carnival Spirit and Carnival Legend in Australia). This will be communicated on board during the Debarkation Talk and posted in the daily 'Fun Times'. If a guest wishes to have the full overage in cash, they may retrieve it from one of the Sail & Sign Kiosks or the Guest Services Team. The refund checks will be reconciled by our shore side Refund Accounting team and distributed via PNC Bank (JPM Chase Bank for Carnival Spirit Australia guests).  

Sail & Sign Accounts Opened with Cash or Traveler's Checks

  • Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager - Online Check-In or on the first day of the cruise at embarkation.

  • Guests must deposit cash (U.S currency) or Traveler's Checks at Guest Services on the first day of the cruise. The following minimum cash deposits are recommended:

  • 2 - 4 day cruise: $100 USD per person

  • 5 - 8 day cruise: $200 USD per person

  • 9 days or longer: $350 USD per person

Sail & Sign Accounts Opened with a Credit Card or Debit Card

  • Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager - Online Check-In or on the first day of the cruise at embarkation.

  • The guest's credit card or debit card will be swiped at embarkation with an initial hold placed on file as a deposit:  

  • 2 - 5 day cruise: $100 USD per credit card or debit card

  • 6 days or longer: $200 USD  per credit card or debit card  

  • Throughout the cruise, additional holds will be obtained as needed when the Sail & Sign Account exceeds the amount of deposit Carnival has on file.

  • If a credit card is presented, this will reduce the amount available on the credit card for other purchases.

  • If a debit/check-cashing card is presented, the hold will restrict the available cash in the checking account.

  • Any remaining hold after the end of the cruise will automatically be released by the guest's issuing bank within a time period determined by the bank.

  • If the guest replaces a credit/debit card previously used, the hold will remain on the account. This will reduce the amount of funds available on the credit/debit card account. The release of this/these hold(s) is entirely up to the issuing bank and can take from 3 to 7 business days after the cruise returns for the funds to be released.

  • All charges will automatically be billed to the guest's credit card at the end of the voyage. The total amount will be applied to the credit card presented during registration.


Acceptable Cards

  • Visa Card and Visa Gift Card

  • MasterCard and MasterCard Gift Card

  • An ATM/Debit Cashing Card may be used as long as it is a registered MasterCard or Visa Card.

  • The Discover Card and Discover Gift Card

  • American Express Card only

  • Diner's Club and Diner's Club Gift Card

  • JCB Card only

Note: Gift Cards may also be referred to as 'secured' or 'pre-loaded' credit cards or 'Travel Funds Card'.

 

Unacceptable Cards

  • Gift Cards and Travel Funds Cards issued by: American Express; Optima

  • Keychain (mini) credit cards

  • The American Express 'Persona Select'

  • ATM/Debit Cashing Card other than those registered by MasterCard or Visa Card.

Use of a Credit Card by a Third Party
We accept credit cards belonging to a non-sailing individual. During the online check-in process, an authorization form is provided for guests who will be using a credit card belonging to an individual who is not on the cruise. This form will need to be filled out and printed. At embarkation, the guest will need to present:

  • The completed 'Letter of Authorization for Use of a Credit Card by Third Party/Guest' - the signature on the letter of authorization must match the signature on the back of the credit card. 

  • A legible copy of the non-sailing individual's credit card with signature (both sides - front and back). It is not required for the guest to carry the physical credit card with them onboard.

  • A legible copy of the non-sailing individual's government issued photo ID with signature (example: Driver's License)

EMBARKATION TERMINAL CHECK-IN PROCEDURES

Embarkation Check-In Time
Check-in time and ship departures times may vary according to the embarkation port and/or ship you are cruising on - check here for the times for your cruise.


Guests who have purchased Carnival's optional transfers

Arrival at the Airport

  • Guests will be met by the Meet & Greet Staff either on the arrival level (just beyond security check point) or the Baggage Claim area. 

  • Guests will claim their own luggage while in the Baggage Claim area.

  • The Meet & Greet Staff will gather all Carnival guests and lead them (with their luggage) to the motor coaches once there are enough guests to fill up a motor coach.

Arrival at the Cruise Terminal

  • Guests will debark the motor coach and claim their luggage. They may elect to carry their own luggage on board if it does not exceed 16"H x 24"W (40.64cm x 60.96cm)-the length of the bag is not a factor. Should the luggage be larger in size, guests must turn it over to a porter; customary tip for this service is $1.00 per bag.

  • Note: We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience or delay in delivering the luggage to the stateroom. Should the guest choose not to unlock the bags and prohibited items are found during screening, the luggage will be retained until the guest can open it in front of security personnel.

  • Note: We highly recommend our guests to personally carry any valuables, medications and items requiring special handling onto the ship.

  • Guests will proceed into the cruise terminal for check-in.


Guests Arriving at the Cruise Terminal by Personal Vehicle

Arrival at the Cruise Terminal

  • Guests will follow the directions to the Port. They will pass through Port Authority Security and must show their cruise boarding pass (or Edocs) and Photo I.D.

  • Guests will continue to the Baggage Drop-Off area to hand over their luggage to a Porter; customary tip is $1.00 per bag. However, if the luggage does not exceed 16"H x 24"W (40.64cm x 60.96cm-the length of the bag is not a factor), guests may elect to carry on their own bags on board.

  • Note: We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience or delay in delivering the luggage to the stateroom. Should the guest choose not to unlock the bags and prohibited items are found during screening, the luggage will be retained until the guest can open it in front of security personnel.

  • Note: We highly recommend our guests to personally carry any valuables, medications and items requiring special handling onto the ship.

  • Guests driving the vehicles will drop-off the traveling companions at the cruise terminal and proceed to park at the designated area. Depending on the distance to/from the parking area/terminal, guests (drivers) will either walk to the terminal or board a complimentary shuttle.

  • Guests will proceed into the cruise terminal for Check-In.


Embarkation Process for All Guests

  • Guests must present their cruise boarding pass as they enter the terminal lobby. 

  • Guests will proceed through the Security X-ray checkpoint with their carry-on luggage; luggage larger than 16"H x 24"W (40.64cm x 60.96cm-the length of the bag is not a factor) will not be permitted through the security machines and must be checked with a porter outside the terminal. 

  • Guests will continue to the check-in counter. The following must be presented:

    • Proof of citizenship and photo I.D

    • Sail & Sign Application

    • Boarding Pass

  • Guests will be issued a Sail & Sign card, which will be used during the cruise for:

    • Sail & Sign – purchases made throughout the cruise

    • Stateroom key

    • A-Pass – used anytime guests gets on and off the ship in ports

  • Guests will have a "Welcome Aboard" photo taken by our Ship's Photo Staff which will be available for purchase on board the ship.

  • Guests will continue to the A-Pass kiosk where we will capture a required security photo. 

  • At this time, guests will proceed on board for the cruise vacation.


Guests Wishing to Sightsee After Boarding the Ship on Embarkation Day

After checking in and boarding the ship, if a guest wishes to disembark the ship to sightsee at the home port, they may do so as long as they return at least 30 minutes prior to ship departure. They will need to carry with them the following:

  • Travel documents including photo ID

  • Sail & Sign card

  • Check-In Boarding Pass


PLEASE READ THESE TERMS AND CONDITIONS PRIOR TO USING THIS SITE.

By using this site, you agree to the following terms and conditions:

This site is owned and operated by Atlantis Line Sea Cruises the Representative (GSA) of Carnival Cruise Lines.

The user has read and accepted Site Terms  http://www.carnivalcruise.ru/rus/users-agreement/default.aspx

All materials contained in this site are the copyrighted property of their respective owners.

This document is an official offer to the User to conclude the passenger contract with the cruise company Carnival Cruise Lines on specified in the contract conditions.

Full and unconditional acceptance of the offer is the implementation of user pre-paid / pay to the company Carnival Cruise Lines.


TERMS AND CONDITIONS OF CARNIVAL

OWNERSHIP AND RESTRICTIONS ON USE

No material from CARNIVAL.COM or any Web site owned, operated, licensed, or controlled by CARNIVAL collectively or any one of which is referred to as "the Carnival Sites" may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CARNIVAL's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other Web site or computer network environment is expressly prohibited. Carnival owns all right, title and interest in and to all trademarks, service marks, and trade names included in the Web Site. For additional information about Carnival’s copyright, trademark and other intellectual property rights, please click here.

To the extent the Web Site provides interactive capabilities that allow you to submit information or data on the Web Site, you expressly acknowledge you may not upload to, distribute through, or otherwise publish through the Carnival Sites any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violates any law.

By uploading or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

Any personal information you provide to us while registering on CARNIVAL.COM, BOOKCCL.COM or when using CARNIVAL.COM will be used by Carnival in accordance with Carnival’s Privacy Policy, which you can view here [link to privacy policy]. Non-personal information you send or communicate to us, such as questions, comments or inquiries, will be not considered personal information and therefore will not be subject to our Privacy Policy. Accordingly, Carnival may use any such non-personal information you supply to us, which may include, but is not limited to, any inventions, ideas, concepts or know-how, without restriction or liability.

REGISTRATION, PASSWORD AND SECURITY

When you register with CARNIVAL.COM, you will create a login name and a password in completing the registration process and will provide us with certain information. It is your responsibility to provide us with true and accurate information during the registration process. Carnival will accept your information as it is provided to us. We will not verify the truth, accuracy or completeness of your information and we expressly disclaim any liability in connection therewith. You are solely responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. It is also your sole obligation to immediately notify Carnival of any unauthorized use of your account or any other breach of security.

MODIFICATION OF TERMS

Carnival reserves the right to change, modify, add, or remove portions of these terms at any time at our discretion. You may check these terms periodically for changes. Your continued use of the Carnival Sites subsequent to the revisions of these terms (including the CARNIVAL.COM Privacy Policy and Terms and Conditions applicable to Carnival's Internet Booking Application) means you accept those changes.

TERMINATION

These terms are effective until terminated by CARNIVAL, for any reason, with or without notice. Upon termination, you must destroy all materials obtained from the Carnival Sites and all copies thereof, whether made under the terms of these terms or otherwise.

LINKS

Carnival, at its discretion, may provide links to other web sites or resources or allow third party web sites to link to CARNIVAL.COM. Because Carnival has no control over such web sites or resources, you expressly understand and agree that Carnival is not responsible in any way or form for the contents, products, advertising, materials, services or resources contained on any other web sites and Carnival does not endorse or sponsor any third party web sites. Carnival is not responsible or liable, whether directly or indirectly, for any damage, loss or claims by or in connection with your use or reliance on any content, products, advertising, materials, services or resources available on or through such web sites.

DISCLAIMER

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CARNIVAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CARNIVAL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CARNIVAL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CARNIVAL) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CARNIVAL BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF CARNIVAL OR A CARNIVAL AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CARNIVAL'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

JURISDICTION

This site is controlled and operated by CARNIVAL from its offices within the State of Florida, United States of America. CARNIVAL makes no representation that materials in the site are appropriate or available for use in other locations. These terms shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Miami-Dade County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

SHORE EXCURSION IMPORTANT CONDITIONS

Please read the following information before ordering any shore excursions online. These conditions are binding once you purchase any shore excursion provided by independent tour operators through Carnival. The deadline for making shore excursion bookings online is 3 days prior to sailing, unless otherwise noted in the shore excursion description. All of the shore excursions listed on the carnival.com website may not be available for every cruise itinerary.

All excursions are subject to change without notice. Descriptions, departure times, itineraries, pricing and locations may be altered and may vary due to unforeseen circumstances. Descriptions and excursion lengths are all based on approximate times and predetermined points of interest. Changes may be unavoidable and can be made at the tour operator’s sole discretion. Departure times and meeting places will be printed on the shore excursion ticket. As a delay may result in a missed excursion or interfere with the excursion’s normal operation, guests are required to report to the specified location, at the designated departure time.

You will be required to pay for your shore excursion order in full using our secure online credit card processing. You will receive instant online confirmation that your order has been paid in full. Your tickets will be delivered to your cabin prior to embarkation.

Shore Excursion Cancellation and Refund Policy
Shore excursions may be cancelled by Carnival or the Tour Operator due to inclement weather conditions, or any other reason whatsoever. In which case, and as your sole recourse, full refunds will be made to guests who have purchased cancelled excursions.

Excursions may be canceled or modified depending on the number of guests participating. Some excursions require a minimum number of guests to operate. If this minimum is not met, excursions may be cancelled by the Tour Operator and full refunds will be issued.

For online cancellations that occur outside the cut-off window, 3 days prior to sailing, a full refund will automatically be posted to the credit card that was used to pay for the shore excursion order. Please allow 5-7 business days for the credit to post to your account. No changes can be made within the cut-off window. If you need to make changes after the cut-off date, you must wait until sailing and see the Shore Excursion Manager onboard. In the event of a cruise booking cancellation within the cut-off window, a full refund will automatically be posted to the credit card used to pay for the order.

If the designated contact person on a shore excursion order must cancel from their cruise booking and the remaining guests who are sailing would like to retain the shore excursion order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, the associated shore excursion orders will automatically cancel and be refunded.

Once onboard, cancellations are subject to a 25% cancellation charge. However, within 24 hours of arrival in port, all shore excursion orders are non-refundable. A refund, less any applicable cancellation charges, will be applied to the designated contact person’s sail and sign account. Carnival will only offer shipboard credit for shore excursion order refunds, but note any credit not utilized by the end of your cruise will be refunded via check to the order’s designated contact person on the morning of debarkation.

Guests are encouraged to purchase Carnival’s Cruise Vacation Protection Plan to cover any eligible non-refundable shore excursion cancellation charges.

Responsibility
Carnival is not responsible for any losses, damage, death, injuries, or claims whatsoever arising from, connected with, or related to any activities engaged in by guests while off Carnival’s ships or tenders in any port of call. This includes all shore excursions, whether booked online, sold onboard or sold by third parties ashore. Guests engage in all such activities off the ship at their own risk.

Carnival acts only as an agent for the independent tour operators supplying excursions or services. Independent contractors operate all shore excursions, including any related transportation. Carnival neither supervises nor controls their actions, nor makes any representation either expressed or implied as to their suitability. Carnival sells tickets for all excursions as a convenience to guests only. Tour operators, transportation providers, and their employees are neither agents nor employees of Carnival, notwithstanding their use of any signage or clothing which may contain the name “Carnival” or other related trade names or logos. It is understood and agreed that Carnival assumes no responsibility for, nor guarantees performance of, and in no event shall be liable for, any loss, damage, injury, or death in connection with said excursions or transportation. Please review your ticket for further information regarding your rights and obligations as well as those of Carnival.

Excursions/Tours & Activities not Sold by Carnival
Carnival recommends that guests do not engage in excursions, tours or activities that are not sold through Carnival as Carnival has no familiarity whatsoever with these services or their operations.

Restrictions
Please note that there are certain restrictions based on age, health, weight and/or height, which have been imposed by the individual excursion operators for your own safety. Carnival urges you to abide by them.

Tour operators have the right to require any individual to withdraw from an excursion at any time if they deem that individual’s conduct detrimental to or incompatible with the interests, comfort, well-being or harmony of the group as a whole. Tour operators reserve the right to alter or adjust excursions to meet local conditions for participant safety and convenience. Neither Carnival nor local tour operators will extend financial reimbursement to compensate for a guest’s disappointment in the event that circumstances beyond the reasonable control of Carnival or the tour operator make it impossible to provide services as intended.

Helicopter Weight Policy
The Federal Aviation Administration requires guests’ weights and names for weight and balance calculations as well as flight manifesting. Any guest whose weight is 250 pounds or more will be required to purchase a seat and a half. You must purchase the specific helicopter excursion for guests over 250 pounds or you will be refused service. Once onboard you may see the Shore Excursion Manager for assistance.

Pricing
Prices for shore excursions are quoted per person, in U.S. dollars and are subject to change without notice. Prices also vary by departure date and time and are capacity controlled. Some restrictions may apply. Most prices include transportation and when noted, meals, refreshments, guides and entrance fees. On snorkeling, scuba and golf excursions, only the equipment specified is included in the price. Some fishing excursions, particularly in Alaska, require the purchase of a fishing license, unless otherwise noted. Please see Fishing Policies.

Children three years old or less, who do not occupy a seat, will not be charged and do not require a ticket unless noted in the shore excursion description. Children between the ages of 4 to 12 years and teens between the ages of 13 to 18 years will be charged full adult price or special child/teen prices, when applicable and noted. Guests under 18 years of age must be accompanied by an adult to participate in shore excursions. Some excursions require a minimum age to participate and will be noted accordingly.

Fishing Policies
Alaska State law requires a valid one-day fishing license, which may be purchased from your excursion boat captain. In addition, during King Salmon season, you are also required to purchase a King Salmon license. Children 12 and under are required to wear life jackets at all times while onboard the fishing boat. Children must weigh 40 pounds or more to fit the life jacket and participate in the fishing excursion.

Personal Possessions
Neither Carnival, nor the Tour Operators will be responsible for personal possessions. Do not leave your possessions unattended at any time, either in the vehicles in which you are traveling or otherwise. Remember coats, umbrellas, cameras, handbags, wallets, traveling bags, binoculars, and similar items remain, at all times throughout the shore excursion, under the guest’s custody and control.

Transportation
Guests should consider that standards of transportation vary considerably throughout the world. Air-conditioned motorcoaches are not available in many areas. In some destinations, local buses are the best available. Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle. 

Please note that motorcoaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motorcoaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions’ transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard.

Required Documentation & Identification
Please note that travel documentation requirements vary by destination and change often. It is the responsibility of the guest to provide valid travel and medical history documents required for air travel, debarkation at various ports of call and re-entry into the appropriate country of origin.

Your Sail & Sign Card will serve as your identification card when you re-board the ship in a port of call. Remember to take it with you whenever you go ashore. You will be required to show it to a Carnival security officer in order to re-board the ship.

THE FUN SHOPS ONLINE IMPORTANT CONDITIONS
Please read the following information before ordering anything from The Fun Shops online. All online orders are subject to these shopping terms & conditions.

All orders are accepted up to and no later than two days prior to debarkation date. Prices and deadlines are subject to change without notice. Holidays and changes in the itineraries may cause shorter deadlines. Some products, such as flowers, are time sensitive and must be ordered within a specific time frame prior to sailing (varies by ship port). ALL ORDERS MUST BE PREPAID. In the event an item is not available at the time of sailing, an item of equal value will be substituted. The Fun Shops Online products may be subject to sales tax depending on the location of delivery.

Alcohol Orders
Alcohol orders are not permitted to be taken to any location outside of the approved delivery locations specified for those products at checkout. This program is designed for in-cabin entertaining or in-dining consumption only. Consumption in public areas is strictly prohibited.

Cruise Cash
Cruise Cash provides an immediate credit to a guest's onboard Sail & Sign account. Although the cruise cash cannot be redeemed for cash, the cruise cash is a non-refundable credit that can enhance a guest’s cruising experience; the credit can be applied to cover charges to their onboard account, including taxes and gratuity charges. The total amount of the Cruise Cash purchased must be used in a single voyage, cannot be transferred to any future booking, and any unused credits will be forfeited.

Cruise Cash Bar
Cruise Cash Bar provides an immediate credit to a guest's Sail & Sign onboard account; this credit can be applied to cover any bar purchase, including CHEERS, alcoholic drinks, juice, soda, water, and coffee shop charges. Cruise Cash Bar is valid for a single voyage and cannot be transferred to future bookings. Cruise Cash Bar is non-refundable and any unused credits will be forfeited.

Cruise Cash Photo
Cruise Cash Photo provides an immediate credit to a guest's Sail & Sign onboard account; this credit can be applied toward Photo purchases. This credit is good for any photo department charge made to their account including photos, camera batteries, cameras, and photo albums. Cruise Cash Photo is valid for a single voyage and cannot be transferred to future bookings. Cruise Cash Photo is non-refundable and any unused credits will be forfeited.

Formalwear Rentals
Formalwear rentals are only available for pre-cruise orders. Formalwear inventory is not kept onboard, therefore, selections cannot be exchanged onboard for alternate colors or sizing. The delivery and formalwear rentals are provided by an independent contractor; Carnival assumes no responsibility for the acts of the independent contractor.

OTHER

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by all parties.



TICKET CONTRACT CARNIVAL

 

IMPORTANT NOTICE TO GUESTS THIS DOCUMENT IS A LEGALLY BINDING CONTRACT ISSUED BY CARNIVAL CRUISE LINE TO, AND ACCEPTED BY, GUEST SUBJECT TO THE IMPORTANT TERMS AND CONDITIONS APPEARING BELOW.

NOTICE: THE ATTENTION OF GUEST IS ESPECIALLY DIRECTED TO CLAUSES 1, 4, AND 11 THROUGH 14, WHICH CONTAIN IMPORTANT LIMITATIONS ON THE RIGHTS OF GUESTS TO ASSERT CLAIMS AGAINST CARNIVAL CRUISE LINE, THE VESSEL, THEIR AGENTS AND EMPLOYEES, AND OTHERS, INCLUDING FORUM SELECTION, CHOICE OF LAW, ARBITRATION AND WAIVER OF JURY TRIAL FOR CERTAIN CLAIMS.

 

IMPORTANT TERMS AND CONDITIONS OF CONTRACT – READ CAREFULLY 

In consideration of the receipt of the full cruise fare, Carnival Cruise Line (“Carnival”) agrees to transport Guest on the above - specified voyage on the following terms and conditions:

1. DEFINITIONS AND SCOPE OF CONTRACT

(a) Whenever the word “Carnival” is used in this Contract it shall mean and include the Vessel, and all its owners, operators, employees, agents, charterers and tenders. The term “Guest” shall include the plural where appropriate, and means all persons or entities booking or purchasing passage and/or traveling under this Contract, including heirs, representatives and any accompanying minors. The masculine includes the feminine. “Guest” shall have the same meaning as “Passenger” in this Contract.

(b) “Cruise Fare” or “Fare” means the amount paid for the cruise which includes full board, ordinary ship’s food during the voyage, but not gratuities, spirits, wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, Carnival LIVE concerts, or any other incidental charge or expense. The cruise fare shall be deemed to be earned when paid and not refundable except as stated in Carnival’s brochure applicable to the voyage and as provided in Clauses 7 and 8, herein.

(c) Cruise Fare does not include Cruise Taxes, Fees, and Port Expenses. “Cruise Taxes, Fees, and Port Expenses” may include any and all fees, charges, tolls and taxes imposed on Carnival, by governmental or quasi-governmental authorities, as well as third party fees and charges arising from a vessel’s presence in a harbor or port. Cruise Taxes, Fees and Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees associated with navigation, berthing, stevedoring, baggage handling/storage, and security services.  Cruise Taxes, Fees, and Port Expenses may be assessed per passenger, per berth, per ton or per vessel.  Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Vessel.  Cruise Taxes, Fees and Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

(d) Cruise Fare does not include fuel supplement charges, security surcharges, or similar incidental surcharges (“surcharges”); Carnival reserves the right to impose or pass any of these surcharges and no right of cancellation shall be implied.  “Fuel supplement” shall mean any additional charge to defray a portion of Carnival’s fuel costs. The amount of fuel supplements and government fees and taxes collected are subject to change. Carnival reserves the right to charge a fuel supplement of up to $9.00 USD, or its equivalent in foreign currency, per person per day, without prior notice, in the event that the price of light sweet crude oil according to the NYMEX (New York Mercantile Exchange Index) is greater than $70.00 USD per barrel of oil.  Carnival may collect any fuel supplement in effect at the time of sailing, even if the cruise fare has been paid in full. 

(e) This ticket is valid only for the person(s) named hereon as Guests and cannot be transferred or modified without Carnival’s written consent. The acceptance or use of this ticket by the person(s) named hereon as Guests shall be deemed acceptance and agreement by each of them to all of the terms and conditions of this cruise Contract.

(f) All rights, exemptions from liability, defenses and immunities of Carnival under this contract shall also inure to the benefit of Carnival’s facilities, whether at sea or ashore, servants, agents, managers, affiliated or related companies, suppliers, shipbuilders and manufacturers of component parts and independent contractors, including, but not limited to, shore excursion or tour operators, ship’s physician, ship’s nurse, retail shop personnel, health and beauty staff, fitness staff, video diary staff, and other concessionaires, who shall have no liability to the Guest, either in contract or in tort, which is greater than or different from that of Carnival.

(g) Except as otherwise expressly provided herein, this contract constitutes the entire agreement between Carnival and Guest and supersedes all other agreements, oral or written. Any alteration to any term of this contract must be in writing and authorized by Carnival. In the event of a direct conflict between a provision of this contract and a provision of the Cruise Industry Passenger Bill of Rights (PBOR) in effect at the time of booking PBOR controls.  Guests purchasing Carnival LIVE concert tickets, spa services or shore excursions through Carnival are subject to the additional terms and conditions at http://www.carnival.com/legal/shore-excursions-terms.aspx which are incorporated by reference.  Except as provided in Clause 13 below, should any provision of this contract be contrary to or invalid by virtue of the law of the jurisdiction in which this contract is sought to be enforced or be so held by a court of competent jurisdiction, such provision(s) shall be deemed to be severed from the Contract and of no effect and all remaining provisions herein shall be in full force and effect and constitute the Contract of Carriage.

2. NATURE OF CRUISE AND GUEST’S OBLIGATIONS

(a) The Guest admits a full understanding of the character of the Vessel and assumes all risks incident to travel and transportation and handling of Guests and cargo. While at sea or in port the availability of medical care may be limited or delayed. Guest acknowledges that all or part of their voyage may be in areas where medical care and evacuation may not be available. Guest agrees to indemnify and reimburse Carnival in the event Carnival elects to advance the cost of emergency medical care, including medical care provided ashore as well as transportation and/or lodging in connection therewith.

(b) Carnival’s vessels visit numerous ports in a number of countries. Guests assume responsibility for their own safety and Carnival cannot guarantee Guest’s safety at any time. The United States Department of State, Centers for Disease Control and Prevention and other governmental and tourist organizations regularly issue advisories and warnings to travelers and Carnival strongly recommends Guests obtain and consider such information when making travel decisions. Carnival assumes no responsibility for gathering said information. The Guest acknowledges that the cruise may be booked in a location that is susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and depressions, and that Carnival reserves the right to alter the ship’s course, ports of call, itinerary, activity and shore excursions to avoid such weather systems and insure the comfort and safety of the Guest and crew.

(c) Proper travel documentation and eligibility to travel is required at the embarkation and throughout the cruise.  In addition to immigration and customs requirements, the U.S. government and others place restrictions on the carriage of guests whose names appear on government watch lists or who are deemed legally ineligible to travel. It is the guest’s sole responsibility to ensure his/her legal eligibility to travel and to bring and have available at all times all required travel documents. Guests are advised to check with their travel agent or the appropriate government authority to determine the necessary documents and travel eligibility requirements. Carnival may cancel the booking of any guest who is or becomes ineligible to travel for any reason, or who is traveling without proper documentation. Any such Guest, or any Guest who fails to board the ship at embarkation, shall be ineligible to board the ship thereafter without Carnival’s consent, and shall not attempt to do so at the same or another port. Under these circumstances the Guest shall not be entitled to a refund or compensation of any kind. Guest is responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to the US. Under no circumstances shall Carnival be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of such failure, cancellation or denial of boarding.

(d) Guest acknowledges receipt of Carnival’s applicable brochures and agrees to abide by the terms and conditions of Carnival’s brochures and web site, including but not limited to the information contained in the “Frequently Asked Questions” and “Embarkation Information” sections.

(e) Guest acknowledges that, for a voyage commencing in a United States port for a round-trip voyage via one or more United States ports, Guest must complete the voyage and disembark at the embarkation port. Failure to do so may result in a fine or penalty being imposed by the United States Customs Service or other governmental agency. In consideration for the fare paid, Guest agrees to pay any such fine or penalty imposed because of Guest’s failure to complete the voyage.

(f) Carnival shall refuse boarding to any Guest under the age of twenty-one unless: (1) the Guest is traveling in the same stateroom with an individual twenty-five years or older; (2) traveling in the same stateroom with their spouse; or (3) traveling with a parent or guardian in an accompanying stateroom. Adult guests agree to be responsible at all times for the safety and behavior of their minor guests.  Proof of age and/or proof of marriage are required. Carnival shall not be liable to make any refunds or for any damages with respect to any Guest’s failure to provide proper proof of age or marriage or otherwise comply with this provision.

(g) Guests must attend the mandatory safety briefing at the commencement of the cruise and any subsequent briefing ordered by the ship’s officer during the cruise. Guests shall comply with all onboard health and safety policies and procedures, and shall familiarize themselves with the nature and character of the ship, as well as, all emergency exits, to assist with safe evacuation in the event of an emergency.

3. YOUR TRAVEL AGENT

Any travel agent or sales agent utilized by the Guest in connection with the booking of the cruise, or this contract is solely the agent of the Guest and not Carnival. Carnival is not responsible for the financial condition or integrity of any travel agent utilized by Guest. In the event that an agent shall fail to remit to Carnival any monies paid to the agent by Guest, Guest shall be and remain liable for the fare due to Carnival, regardless of whether liability is asserted before or after embarkation. Issuance and validity of ticket contract is conditional upon final payment being received by Carnival prior to sailing. Any refund made by Carnival to an agent on behalf of Guest shall be deemed payment to Guest, regardless whether the monies are delivered by the agent to Guest. Receipt of this ticket contract, any other documentation or notification pertaining to the cruise by Guest’s travel agent shall constitute receipt by Guest.

4. BAGGAGE, PERSONAL PROPERTY, PROHIBITED ITEMS, LIMITATION OF LIABILITY

(a) Each fully paid adult Guest will be allowed a reasonable amount of luggage on board containing their personal belongings. Luggage means only trunks, valises, satchels, bags, hangers and bundles with their contents consisting of only such wearing apparel, toilet articles and similar personal effects as are necessary and appropriate for the purpose of the journey.

(b) No tools of trade, household goods, presents and/or property of others, jewelry, money, cameras, documents, valuables of any description including but not limited to such articles as are described in Title 46 of the United States Code section 30503 shall be carried except under and subject to the terms of a special written contract or Bill of Lading entered into with Carnival prior to embarkation upon application of the Guest. The Guest warrants that no such articles are contained in any receptacle or container presented by him as baggage hereunder, and if any such articles are shipped in the Guest’s baggage in breach of this warranty, no liability for negligence, gross or ordinary, shall attach to Carnival for any loss or damage thereto.

(c) Carnival shall not be liable for: (1) Guest’s failure to comply with the requirements set forth in Clauses 4(a) and 4(b); (2) any loss or damage before baggage comes into Carnival’s actual custody on board or after baggage leaves Carnival’s actual custody on board, including, but not limited to, loss or damage by airlines or other transportation services; (3) any loss or damage of baggage while not in the actual possession, custody and control of Carnival; (4) damage due to wear, tear or normal usage; (5) any loss or damage of perishable items, medicine, liquor, cash, securities or other financial instruments, or (6) any loss or damage while in the custody and control of stevedores.

(d) It is stipulated and agreed that the aggregate value of Guest’s property, does not exceed $50 USD per guest or bag with a maximum value of $100 USD per stateroom regardless of the number of occupants or bags and any liability of Carnival for any cause whatsoever with respect to said property shall not exceed such sum, unless the Guest shall in writing, delivered to Carnival, prior to embarkation, declare the true value thereof and pay to Carnival prior to embarkation a sum equal to 5% of the excess of such value. If Carnival shall be held liable for the loss of or damage to Guest’s baggage or property it is agreed that such liability shall not exceed the lesser of: (1) the actual cash value, or (2) value declared in the manner above provided (up to U.S. $100 USD if no such declaration has been made). Declared value amounts to be proportionately reduced in any case where less than all of Guest’s baggage or property is lost, delayed or rendered unusable due to damage.  In no event shall Carnival be liable to pay any compensation if the nature or value of the property has been misrepresented.

(e) No Guest is permitted, to bring on board the vessel live animals (other than qualified service animals, with not less than 14 days advance notice given to Carnival). Guest will be solely responsible for any and all damage and/or loss caused by service animals.

(f) Weapons, firearms, contraband, ammunition, explosives, incendiary devices, or other dangerous items are strictly prohibited aboard the vessel. Carnival reserves the right to confiscate, destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of any Guest. Each Guest warrants that no such articles are contained in any receptacle or container carried or presented as baggage. Alcoholic beverages are prohibited except as provided for in clause 8(f).  All Guests agree Carnival has, at all times with or without notice, the right to search Guest’s baggage and/or personal effects for any of the prohibited items, at any location, to ensure compliance with these restrictions. Any Guest who refuses any such search or screening, or any Guest traveling with such items, may be denied boarding or disembarked and no refund of the cruise fare will be issued. The Guest will be solely responsible for any and all damage and/or loss caused by his violation of this policy.

5. FITNESS TO TRAVEL, SPECIAL NEEDS, PREGNANCY, INFANTS, DRINKING, DISEMBARKATION

(a) The Guest warrants that he and those traveling with him are physically and emotionally fit to travel at the time of embarkation, and further certifies that such Guests have no medical or emotional condition that would endanger any Guest or others.  Any Guest with special medical, physical or other needs requiring medical attention or special accommodation during the voyage is requested to notify Carnival in writing at the time of booking of such special need. Upon booking the cruise, guests who have special needs are requested to contact Carnival’s Special Needs Desk (305-599-2600 ext. 70025) to discuss the details of their special needs. Carnival recommends that any Guest who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the voyage and in case of emergency.

(b) Carnival and the Master each reserves the right to refuse passage, disembark or confine to a stateroom any Guest whose physical or mental condition, or behavior would be considered in the sole opinion of the Captain and/or the ship's physician to constitute a risk to the Guest's own well-being or that of any other Guest or crew member. Guest understands and acknowledges that in addition to the limitations on medical care described in Clause 2 (a), prenatal and early infant care, in particular, may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship and/or ashore in ports of call.  Therefore, the Guest agrees not to book a cruise or board the ship if at any time during the cruise she will enter the 24th week of estimated gestational age, nor for or with infants less than six months old--for trans-ocean crossings, South America and Hawaii the infant must be at least twelve months of age at the time of embarkation to sail. Carnival and the Master reserve the right to disembark any guest whose behavior affects the comfort, enjoyment, safety or wellbeing of other guests or of any crew.  All expectant Guests further agree to provide Carnival, prior to embarkation, with a physician’s statement verifying that her gestational status is in accordance with this policy, and certifying her fitness to travel even if she will be less than twenty-four weeks pregnant.  Failure to do so shall result in the cancellation of the Guest’s reservation without refund, compensation or payment except as set forth in Carnival’s cancellation policy described in Clause 6, based on the timing of such cancellation.

6. CANCELLATION BY GUEST, REFUNDS

Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of “no shows”, unused tickets, lost tickets, interruptions, partially used tickets, cancellations received late or after the start of the cruise, or for Pack & Go program purchases. Carnival strongly recommends the purchase of trip cancellation insurance from your travel agent. Cancellation charges for individual bookings will be assessed as listed below. For cancellation charges related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions. 

                  

                                       

  


 

Days Prior to
Departure Date

  

 Cancellation Charge (Per Guest) 

 

 

 

 

 

 

 

2,3,4 & 5 day cruises

 

Up to 61 days

 

None (except Cruises to Nowhere***, Instant Saver, Early Saver* and  Super Saver fares**)



 

60 to 46 days

 

Deposit***

 


 

45 to 30 days

 

Deposit or 50% of Total Fare, whichever is greater 

 


 

29 to 15 days

 

Deposit or 75% of Total Fare, whichever is greater 

 


 

14 days or less 

 

100% of Total Fare

 

 

 

 

 

 

 

6-9 day cruises (excluding: Alaska, Europe, Transatlantic, Panama Canal and Transpacific cruises)

 

Up to 76 days

 

None (except Instant Saver, Early Saver* and Super Saver fares**)

 

 

75 to 56 days

 

Deposit

 


 

55 to 30 days

 

Deposit or 50% of Total Fare, whichever is greater 

 


 

29 to 15 days

 

Deposit or 75% of Total Fare, whichever is greater

 

 

 

14 days or less

 

100% of Total Fare

 


 


 

                               

 

10 day or longer cruises, as well as all Alaska, Europe , Transatlantic, Panama Canal & Transpacific Cruises

 

Up to 91 days

 

None (except Instant Saver, Early Saver* and Super Saver fares**)

 

 

90 to 56 days

 

Deposit

 

 

 

55 to 30 days

 

Deposit or 50% of Total Fare, whichever is greater

 

 

 

29 to 15 days

 

Deposit or 75% of Total Fare, whichever is greater

 

 

 

14 days or less

 

100% of Total Fare

 

 

 

 

 

 

 

All cruises purchased under the Instant Saver fare

 

Any time after booking

 

100% of Total Fare

 

 

 

 

 

 

                                       

                   


Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.                         

*Early Saver: The deposit is non-refundable. All cancellations that occur prior to final payment due date will receive a non-refundable and non-transferable future cruise credit, redeemable for US dollars bookings, in the amount of the deposit less a $50 pp service fee. The future cruise credit must be used on a sailing within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.

**Super Saver: The deposit is non-refundable.

 ***For Cruises to Nowhere, the cancellation charge is 25% of Total Fare.

 

7. CARNIVAL’S RIGHT TO INCREASE FARES, CANCEL OR CHANGE VOYAGE, CHANGE STATEROOM ASSIGNMENTS:

(a) Carnival reserves the right to increase published fares and FlyAweigh air fare supplements without prior notice. However, fully paid or deposited guests will be protected, except for fares listed, quoted, advertised or booked in error, fuel supplements, government taxes, other surcharges and changes to deposit, payment and cancellation terms/conditions, which are subject to change without notice.  In the event that a cruise fare listed, quoted or advertised through any website,  Carnival sales person, travel agent or any other source is booked but is incorrect due to an electronic error, typographical error, human error or any other error causing the fare to be listed, quoted or advertised for an amount not intended by Carnival, Carnival reserves the right to correct the erroneous fare by requesting the Guest to pay the correct fare intended, or by canceling the cruise in exchange for a full refund, but in no event shall Carnival be obligated to honor any such booking resulting from the error or otherwise be liable in such circumstances.

(b) Carnival reserves the right to offer promotional cruise fares that require a minimum occupancy requirement per cabin. When the booked cruise fare is contingent on a minimum occupancy requirement per cabin, cancellation by one or more guests in a cabin may cause an adjustment to the remaining guests booked cruise fare based on the prevailing and available rate at the time of the cancellation (“recalculated fare”).  Final payment in full of the recalculated fares for all remaining guests in a cabin is due by 11:59:59 p.m. EST on the eve before the start of the cancellation penalty period.  Failure to make timely final payment in full of the recalculated fares by all remaining guests in a cabin will result in automatic cancellation of the reservation for the entire cabin.

(c) Carnival has the right without previous notice to cancel this contract at the port of embarkation or any time during the voyage and shall thereupon return to the Guest, if the Contract is completely canceled, his Cruise Fare, or, if the Contract is partially canceled, a proportionate part thereof.  Under such circumstances, Carnival shall have no further liability for damages or compensation of any kind.   In the event a voyage is terminated early due to mechanical failure of the Vessel, Guest is also entitled to transportation to the Vessel’s scheduled port of disembarkation or Guest’s home city, at Carnival’s discretion and expense, as well as necessary lodging at the unscheduled port of disembarkation, if required, at Carnival’s expense.

(d) The Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other vessels in any circumstances, to return to or enter any port at the Master’s discretion and for any purpose, and to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or all port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not limited to safety, security, adverse weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of Guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns, US or foreign governmental advisories or travel warnings, all such deviations being considered as forming part of and included in the proposed voyage. Except as provided in Clause 7(c) with regard to early termination of a voyage, Carnival shall have no liability for any compensation or other damages in such circumstances other than as provided by Carnival’s change of itinerary policy at the time Guest or his agent acknowledges receipt and acceptance of the terms and conditions of the cruise ticket contract.  Carnival’s change of itinerary policy can be found at www.carnival.com or at www.carnival.com/faq.

(e) Except as provided in Clause 7(c), if the performance of the proposed voyage is hindered or prevented (or in the opinion of Carnival or the Master is likely to be hindered or prevented) by war, hostilities, blockage, ice, labor conflicts, strikes on board or ashore, restraint of Princes, Rulers or People, seizure under legal process, breakdown of the Vessel, congestion, docking difficulties or any other cause whatsoever or if Carnival or the Master considers that for any reason whatsoever, proceeding to, attempting to enter, or entering or remaining at the port of Guest’s destination may expose the Vessel to risk or loss or damage or be likely to delay her, the Guest and his baggage may be landed at the port of embarkation or at any port or place at which the Vessel may call, at which time the responsibility of Carnival shall cease and this contract shall be deemed to have been fully performed, or if the Guest has not embarked, Carnival may cancel the proposed voyage without liability to refund passage money or fares paid in advance.

(f) Carnival and the Master shall have liberty to comply with any orders, recommendations or directions whatsoever given by the Government or Department of any nation or by any person acting or purporting to act with the authority of such Government or Department or by any Committee or person having under the terms of the War Risks Insurance on the Vessel the right to give such orders, recommendations or directions, and if by reason of, and in compliance with any such orders, recommendations or directions anything is done or is not done the same shall not be deemed a deviation or a breach of this contract. Disembarkation of any Guest or discharge of baggage in accordance with such orders, recommendations or directions shall constitute due and proper fulfillment of the obligation of Carnival under this Contract.

(g) Specific stateroom assignments are not guaranteed. Carnival reserves the right to move Guests to a comparable stateroom for any reason, including but not limited to, instances in which the stateroom is booked with fewer than the maximum number of Guests the stateroom can accommodate; or when a partial Guest cancellation occurs and the remaining number of Guests do not match the maximum number of Guests the stateroom can accommodate.

8. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES, AND BEVERAGE POLICY

(a) Guest agrees during the course of the voyage to follow the directions of the ship’s Master, or his authorized officer. Guest further agrees not to solicit anyone on the vessel for any commercial or professional purposes. Guest agrees that any violation of this Clause may subject guest to disembarkation.

(b) Guest acknowledges that Carnival’s vessels contain non-smoking sections. Guest agrees to refrain from smoking in those sections and agrees that Carnival has the right to disembark the Guest for failure to observe Carnival’s non-smoking policy.

(c) Any and all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers, are strictly prohibited onboard except in designated exterior open deck areas, certain night clubs, and designated areas in the casino. All staterooms and suite accommodations are entirely smoke free, including the outside balcony (Effective October 9, 2014). Guest agrees to strictly comply with Carnival’s non-smoking policy.  Guest further acknowledges and agrees that any violation of this policy shall, in the sole discretion of Carnival, constitute a material breach of this cruise contract.   In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked, and all such Guests forfeit all rights under Carnival’s “Vacation Guarantee.” Guest and Carnival further agree that any violation of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $250 USD.  Guest authorizes a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any violation of the non-smoking policy.

(d) Guest agrees, in all ports of call, to return to the Vessel not less than 30 minutes before the scheduled departure time. Guest further acknowledges that shipboard and shore side clocks may have different times, but it is Guest’s responsibility to return to the vessel so as not to miss vessel’s departure. Any costs associated with transporting Guest to rejoin the vessel including, but not limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be for the account of Guest.

(e) Carnival has a “zero tolerance” policy toward any illegal activity or behavior by Guests or crew aboard. Guest agrees to comply with this policy and further acknowledges that it is Carnival’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities.

(f) Beverage Policy:  For safety reasons, guests are prohibited from bringing alcoholic beverages on board with the following exception: At the beginning of the cruise during embarkation day, guests (21 years of age and older) may carry on in their hand luggage, one 750 ml bottle of sealed/unopened wine or champagne per person.  A $15 corkage fee (a charge exacted at a restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in a main dining room, steakhouse or bar.  Guests are also prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.  A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, milk) packaged in cans or cartons may be brought on board on embarkation day, only if carried on in guests’ hand luggage (not in checked luggage).  A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.  Any hard liquor, beer, other forms of alcoholic beverage, and non-alcoholic beverages, outside of the exceptions referenced above, are strictly prohibited (in both carry-on and checked luggage) and such items will be confiscated and discarded and no compensation will be provided. Alcoholic beverages purchased in the vessel’s gift shops or at a port of call will be retained by Carnival until the end of the voyage. Carnival reserves the right to refuse to serve alcohol to any passenger. Guest acknowledges that the minimum age permitted for the purchase, possession or consumption of alcoholic beverages aboard Carnival’s vessels is twenty-one (21). Guest agrees to supervise all persons under age twenty-one (21) under Guest’s charge to insure that they do not violate this, or any other, shipboard regulation. Guests who attempt to purchase alcohol by using false identification or the Sail & Sign card of a Guest who is twenty-one or older will be deemed in violation of this policy. Any Guest twenty-one or older who attempts to or purchases alcohol for any guest under twenty-one will also be deemed in violation of this policy. Guest agrees that Carnival has the right to disembark any guest who violates this policy and as well as any adults traveling with minors who violate this policy or any other shipboard regulation.

9. PERSONAL DATA; VIDEO SURVEILLANCE; RIGHT TO SEARCH OR INSPECT; PRIVACY NOTICE AND PUBLIC WIRELESS SERVICES

(a) Carnival may utilize closed circuit television or other surveillance means onboard the vessel.

(b) All Guests agree Carnival has, at all times with or without notice, the right to enter and search Guest’s stateroom, personal safe or storage spaces, or to search or screen any Guest, andpersonal effects, at any location, to ensure compliance with any of the restrictions set forth in this agreement. Any Guest who refuses any such search or screening may be denied boarding or disembarked and no refund of the cruise fare will be issued.

(c) Guests may provide personal data to Carnival that may include names, postal or email addresses, date of birth, passport information, financial account, telephone numbers, likenesses, photographs or other information which would identify Guests personally.  Guests may also provide Carnival or others certain sensitive data such as health, medical, dietary, religious, gender or sexual orientation information.  All Guests agree that Carnival may (1) keep their personal and sensitive data, (2) use it in its business worldwide in accordance with its published privacy policies, (3) share it with its affiliated or related companies and (4) subject it to processing worldwide provided Carnival’s safeguards are used.  All Guests agree that any personal or sensitive data provided to Carnival in the European Economic Area may be used, processed and transferred worldwide including to the U.S.

(d) All Guests agree that Carnival may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest’s consent or authorization, (2) to help complete a transaction for the Guest, (3) to comply with law, applicable regulations, governmental and quasi-governmental requests, orders or legal process, (4) to enforce this or other agreements or protect the rights, safety or property of Carnival or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to Carnival’s agents or service providers to perform functions on its behalf, or (7) as otherwise described in Carnival’s published privacy policies, as amended from time to time.

(e) Carnival may, but will not be required to, make wireless access to the Internet or access to wireless telephone services ("Wireless Services") available to Guests on board either directly or through a third party service provider.  All Guests agree that use of Wireless Services is at their own risk and that Carnival shall not be liable to Guests in any manner for claims, losses or damages resulting therefrom.  Guests’ use of Wireless Services onboard is public; privacy of any information sent or received is not guaranteed.  Personal data may be available to third-party service providers and Carnival is not liable under any circumstances for any lack of privacy while using Wireless Services.  All Guests agree that Carnival has the right, but not the obligation to monitor, record, intercept and disclose any transmissions over or using Wireless Services aboard the vessel, and to provide billing, account, or use records, and related information relating to all Wireless Services as it deems appropriate in its sole discretion (for example, in response to lawful process, orders, subpoenas, or warrants, or to protect Carnival's rights, passengers or property).  All Guests agree that their use of Wireless Services is governed by Carnival's Terms and Conditions of Wireless Services [contained in your Folio or available on connection to the internet in addition to] any terms and conditions imposed by a third-party Wireless Services provider.

10. GUEST’S REIMBURSEMENT FOR FINES, EXPENSES, DEBTS AND DAMAGES

(a) The Guest shall be liable to and shall reimburse Carnival or the Master for any fines or penalties imposed on Carnival by any government, governmental agency or official, port or port official, for Guest’s failure to observe or comply with local requirements in respect of immigration, border patrol, customs and excise, agriculture, health or any other government regulation whatsoever.

(b) The Guest or Guest’s estate shall be liable to and shall reimburse Carnival for all deviation expenses (including loss of revenue), damages to the Vessel, its furnishings, operations or equipment, or any property of Carnival caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or any minors traveling with Guest. The Guest or Guest’s estate shall defend and indemnify Carnival and the Vessel, their servants and agents against liability which Carnival or the Vessel or such servants or agents may incur towards any person, company or Government for any damage to property, personal injury or death caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or minors traveling with Guest.

(c) Carnival and the Vessel shall have a lien upon all baggage, money and other property whatsoever accompanying the Guest and the right to sell the same by public auction or otherwise for all sums whatsoever due from the Guest under this Contract and for the costs and expenses of enforcing such lien and such sale.

11. INDEPENDENT CONTRACTORS, SHORE EXCURSIONS AND OTHER SERVICES

(a) Guest acknowledges that all Shore excursions/tours (whether conducted in the water, on land or by air), airline flights and ground transportation, as well as the ship’s physician, and on board concessions (including but not limited to, the gift shops, spa, beauty salon, fitness center, golf and art programs, video/snorkel concession) are either operated by or are independent contractors. Even though Carnival shall be entitled to collect a fee and earn a profit from the ticketing or sale of such services by such persons or entities, Carnival neither supervises nor controls their actions, nor makes any representation either expressed or implied as to their suitability. Carnival, in arranging for the services called for by the physician or nurse, all on board concessions, all shore excursion/tour tickets, all pre and post cruise airline flights or other transportation off of the ship and its tenders, does so only as a convenience for the Guest and Guests are free to use or not use these services. Guest agrees that Carnival assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to Guest and/or Guest’s baggage, property or effects in connection with said services.  Guests use the services of all independent contractors at the Guest’s sole risk.   Independent contractors are entitled to make a proper charge for any service performed with respect to a Guest.

(b) Guest acknowledges that the ship’s masseuse, barber, hair dresser, manicurist, fitness or golf instructor, videographer, art auctioneer, gift shop personnel, wedding planners or other providers of personal services are employees of independent contractors and Carnival is not responsible for their actions. Guest further acknowledges that although independent contractors or their employees may use signage or clothing which contains the name “Carnival” or other related trade names or logos, the independent contractor status remains unchanged. Independent contractors, their employees and assistants are not agents, servants or employees of Carnival and have no authority to act on behalf of Carnival.

12. LIMITATIONS OF CARNIVAL’S LIABILITY

(a) In consideration for the fare paid, it is agreed that Carnival shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by Carnival nor for any intentional or negligent acts of Carnival’s employees committed while off duty or outside the course and scope of their employment.

(b) In consideration for the fare paid, it is agreed that Carnival shall have no liability as a consequence of guest's use of ship's athletic or recreational equipment or as a consequence of guest's decision to participate in any athletic or recreational activity or event.

(c) On international cruises which neither embark, disembark nor call at any U.S. port and where the Guest commences the cruise by embarkation or disembarks at the end of the Cruise in a port of a European Member State, Carnival shall be entitled to any and all liability limitations and immunities for loss of or damage to luggage, death and/or personal injury as provided under EU Regulation 392/2009 on the liability of carriers to passengers in the event of accidents.  Unless the loss or damage was caused by a shipping incident, which is defined as a shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship (as defined by the Regulation), Carnival’s liability is limited to no more than 400,000 Special Drawing Rights (“SDR”) (approximately U.S. $608,000, which fluctuates depending on the daily exchange rate as published in the Wall Street Journal) if the passenger proves that the incident was a result of Carnival’s fault or neglect.  If the loss or damage was caused by a shipping incident, Carnival’s liability is limited to no more than 250,000 SDRs (approximately U.S. $380,000, which fluctuates depending on the daily exchange rate as published in the Wall Street Journal).  Compensation for loss caused by a shipping incident can increase to a maximum of 400,000 SDRs unless Carnival proves that the shipping incident occurred without Carnival’s fault or neglect.  Shipping incidents do not include acts of war, hostilities, civil war, insurrection, natural disasters, or intentional acts or omissions of third parties.  In cases where the loss or damage was caused in connection with war or terrorism, Carnival’s liability for any personal injury or death (whether occurring during a shipping incident or a non-shipping incident) is limited to the lower of 250,000 SDRs per passenger or 340 million SDRs per ship per incident.  Punitive damages are not recoverable for cruises covered by EU Regulation 392/2009.  For a copy of EU Regulation 392/2009, visit:

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0046:EN:PDF.

In addition, Guests embarking a cruise in a European Member State port are afforded rights under EU Regulation 1177/2010.  For additional information on EU Regulation 392/2009 and EU Regulation 1177/2010, visit Carnival’s website at:

http://www.carnival.com/~/media/CCLUS/Images/pdf/eu-reg-no11772010-pdf.ashx 

http://www.carnival.com/~/media/CCLUS/Images/pdf/eu-reg-no3922009-pdf.ashx.

(d) Carnival shall not be liable to the passenger for damages for emotional distress, mental suffering/anguish or psychological injury of any kind under any circumstances, except when such damages were caused by the negligence of Carnival and resulted from the same passenger sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are held to be intentionally inflicted by Carnival.

(e) In addition to all the restrictions and exemptions from liability provided in this Contract, including under clause 12(c) for cruises that embark or disembark in a port of a European Member State, on all cruises Carnival shall also have the benefit of all statutes of the United States of America providing for limitation and exoneration from liability and the procedures provide thereby, including but not limited Title 46 of the United States Code sections 30501 through 30509, and 30511. Nothing in this Contract is intended to nor shall it operate to limit or deprive Carnival or any such statutory limitation of or exoneration from liability under any applicable laws.

13. JURISDICTION, VENUE, ARBITRATION, TIME LIMITS FOR CLAIMS AND GOVERNING LAW

(a) Carnival shall not be liable for any claims whatsoever for personal injury, illness or death of the guest, unless full particulars in writing are given to Carnival within 185 days after the date of the injury, event, illness or death giving rise to the claim. Suit to recover on any such claim shall not be maintainable unless filed within one year after the date of the injury, event, illness or death, and unless served on Carnival within 120 days after filing. Guest expressly waives all other potentially applicable state or federal limitations periods.

(b) Carnival shall not be liable for any claims whatsoever, other than for personal injury, illness or death of the Guest, unless full particulars in writing are given to Carnival within 30 days after the Guest is landed from the Vessel or in the case the Voyage is abandoned, within 30 days thereafter. Legal proceedings to recover on any claim whatsoever other than for personal injury, illness or death shall not be maintainable unless commenced within six months after the date Guest is landed from the Vessel or in the case the Voyage is abandoned, within six months thereafter, and unless served upon Carnival within 120 days after commencement.   Guest expressly waives all other potentially applicable state or federal limitation periods for claims which include, but are not limited to, allegations concerning any and all civil rights, the ADA, trade practices and/or advertising.

(c) Except as provided in Clause 13 (d) below, it is agreed by and between the Guest and Carnival that all disputes and matters whatsoever arising under, in connection with or incident to this Contract or the Guest’s cruise, including travel to and from the vessel, shall be litigated, if at all, before the United States District Court for the Southern District of Florida in Miami, or as to those lawsuits to which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in Miami-Dade County, Florida, U.S.A. to the exclusion of the Courts of any other county, state or country.

(d) Any and all disputes, claims, or controversies whatsoever, other than for personal injury, illness or death of a Guest, whether brought in personam or in rem or based on contract, tort, statutory, constitutional or other legal rights, including but not limited to alleged violation of civil rights, discrimination, consumer or privacy laws, or for any losses, damages or expenses, relating to or in any way arising out of or connected with this Contract or Guest’s cruise, no matter how described, pleaded or styled, between the Guest and Carnival, with the sole exception of claims brought and litigated in small claims court, shall be referred to and resolved exclusively by binding arbitration pursuant to the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York 1958), 21 U.S.T. 2517, 330 U.N.T.S. 3, 1970 U.S.T. LEXIS 115, 9 U.S.C. §§ 202-208 (“the Convention”) and the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq., (“FAA”) solely in Miami-Dade County, Florida, U.S.A. to the exclusion of any other forum.  Guest hereby consents to jurisdiction and waives any venue or other objection that may be available to any such arbitration proceeding in Miami-Dade, Florida. The arbitration shall be administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and the fee schedule in effect at the time of initiating the proceeding with NAM, which are deemed to be incorporated herein by reference.  If you have a question about the arbitration process or to obtain a current copy of the Comprehensive Dispute Resolution Rules and Procedures and/or fee schedule, you can contact them at:  National Arbitration and Mediation, attention Claims Department, 990 Stewart Street, First Floor, Garden City, NY 11530, telephone number (800) 358-2550.

NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED IN THE APPLICABLE ARBITRATION RULES AND HEREIN, OR OTHERWISE TO LITIGATE THE CLAIM IN ANY COURT (OTHER THAN SMALL CLAIMS COURT).  THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING.  OTHER RIGHTS THAT GUEST OR CARNIVAL WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.  An award rendered by an arbitrator may be entered in any court having jurisdiction under the Convention or FAA.  Carnival and Guest further agree to permit the taking of a deposition under oath of the Guest asserting the claim, or for whose benefit the claim is asserted, in any such arbitration.  In the event this provision is deemed unenforceable by an arbitrator or court of competent jurisdiction for any reason, then and only then the provisions of Clause 13 (c) above governing venue and jurisdiction shall exclusively apply to any lawsuit involving claims described in this Clause.

(e) Except as expressly provided in Clause 12 (c), any and all disputes whatsoever arising out of or relating to this Contract or Guest’s Cruise as well as the interpretation, applicability and enforcement of this Contract shall be governed exclusively by the general federal maritime law of the United States, without regard to choice of law rules, which replaces, supersedes and preempts any provision of law of any other state or nation, however, the terms of this Contract do not displace non-excludable consumer laws applicable in jurisdictions outside the United States.

14. CLASS ACTION WAIVER

THIS CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION ON GUEST’S OWN BEHALF INSTEAD OF THROUGH ANY CLASS ACTION.  EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT AGAINST CARRIER WHATSOEVER SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS ACTION, AND GUEST EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION.  IF GUEST’S CLAIM IS SUBJECT TO ARBITRATION UNDER CLAUSE 13 (d) ABOVE, THE ARBITRATOR SHALL HAVE NO AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. GUEST AGREES THAT THIS SECTION SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE ARBITRATION CLAUSE SET FORTH IN SECTION 13 (d) ABOVE, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION.

15. CARNIVAL’S USE OF GUEST’S LIKENESS

Each Guest grants Carnival and/or its promotional partners the exclusive right to include photographic, video and other visual portrayals of Guest in any medium of any nature whatsoever for any purpose including without limitation trade, advertising, sales, publicity or otherwise, without compensation to Guest, and all rights, title and interest therein (including all worldwide copyrights therein) shall be Carnival’s sole property, free from any claims by Guest or any person deriving any rights or interest from Guest.  Each Guest understands and agrees that professional onboard photographers may photograph Guest, and that those photos may be processed, displayed and sold to Guests and others.

16. GUEST’S USE OF PHOTOS, VIDEOS OR RECORDINGS PROHIBITED

Guest hereby expressly agrees that he/she will not utilize any tape recording, video, or photograph(s) of himself/herself, any other guest, crew, or third party on board the vessel, or depicting the vessel, its design, equipment, or any part thereof whatsoever, for any commercial purpose or in any media broadcast, or for any other non-private use, without the express written consent of Carnival. Guest acknowledges that by boarding the vessel, at any time, Guest irrevocably agrees to this provision, which is a condition precedent to being permitted on board the vessel and can be enforced by any legal means, including, but not limited to, injunctive relief.

17. GUEST’S OBLIGATIONS FOR EXPENSES OR IF CONFINED, DENIED BOARDING OR DISEMBARKED

(a) Guest agrees if Carnival incurs any expense or sustains any damage as delineated in but not limited to Clauses 2, 4, 8, 10 and this Clause, that Carnival may charge Guest’s on-board charge account for any expense incurred or damage sustained.

(b)  If guest is denied boarding, confined to a stateroom or disembarked from the vessel pursuant to any provision of this contract, including but not limited to Clauses 2, 4. 5, or 8, guest agrees:

 i. Carnival will not be liable for any refund of Cruise Fare, other compensation or any damages;

ii. All rights under Carnival’s Vacation Guarantee are forfeited. This forfeiture also applies to any guest who disembarks because another guest is disembarked;

iii. Disembarkation and repatriation to the embarkation port or any other destination will be at guest’s sole expense; and,

iv. To indemnify Carnival and that Carnival may charge Guest’s on-board charge account for any and all expenses incurred by Carnival in relation to Guest’s disembarkation and/or repatriation.


IMPORTANT TERMS AND CONDITIONS FOR NON CRUISE PORTIONS OF VACATION PACKAGES PLEASE READ CAREFULLY


18. Please see above for the applicable terms and conditions for the cruise portion of Guests vacations.  The terms and conditions in this paragraph apply only to Carnival’s responsibilities for non cruise portions of vacation packages.  Other terms and conditions with respect to air travel, hotel and other non cruise activities may be applied by the entities providing those services.

19. The payment of the required deposit or any partial or full payment for reservation of a land package before or after the cruise shall constitute acceptance and consent to all of the terms and conditions of this Contract and the General Information and Vacation Package Conditions and Restrictions contained in the brochure for such vacation package and/or the brochures and circulars of the suppliers.   These provisions are hereby incorporated by reference in this Contract and vacation package Guests (hereinafter referred to as Guests) are advised to take note of them.

20. For purposes of this paragraph “CARNIVAL” refers to Carnival Cruise Line, its affiliates, subsidiary companies, agents, servants, and employees.  CARNIVAL is the principle tour operator and its responsibility to Guests is limited to the arrangement of all tours and accommodations offered in these vacation packages.  CARNIVAL shall not be responsible for personal injuries, death, or property damage, economic loss, inconvenience or delay, consequential damages, or change of itinerary or accommodations incurred by any person or Guest which may occur due to acts or omissions or tortious conduct on the part of any direct or supplemental air carrier, hotel or other suppliers of arrangements and services or other independent contractors, their employees, agents or others not under the direct control of CARNIVAL.

21. CARNIVAL reserves the right to decline to accept or to reject any person as a Guest, at any time, or to cancel a vacation package due to circumstances beyond the control of CARNIVAL.

22. CARNIVAL reserves the right to substitute hotels for other hotels in a similar category, to substitute air carriers, and to change schedules without prior notice should circumstances so require.

23. If a change in the itinerary is needed due to factors or conditions beyond CARNIVAL'S control, no refund or credit will be made, however, CARNIVAL will make an effort to provide accommodations and services of a comparable quality and standard as set forth in the brochure.  Any such change shall not modify the cancellation provisions in the brochure.  No credit will be allowed or refund given for any services provided in the brochure should any such services not be utilized by Participants.

24. CARNIVAL makes no representations or warranties, implied or otherwise, in regard to the reliability of suppliers or independent contractors, nor does it assume a duty of safety or responsibility for the independent acts of suppliers, independent contractors, their employees or agents.

25. Vacation packages are non-transferable.  Fares shall be deemed to be earned when paid and non-refundable unless otherwise expressly stated in the cancellation provisions in the brochure.

26. CARNIVAL shall not be liable for any claims whatsoever other than for personal injury, illness or death, of the Guest unless full particulars thereof in writing are given to CARNIVAL within 30 days after the Guest shall complete the packages, or in the case that the tour is abandoned, within 30 days thereafter.  Suit to recover any claim shall not be maintainable in any event unless commenced within six months after the date of the loss.

27. CARNIVAL shall not be liable for any claims whatsoever for personal injury, or illness or death of the guest unless full particulars in writing are given to Carnival within 185 days after the date of the injury, event, illness or death giving rise to the claim.  Suit to recover on any such claim shall not be maintainable unless filed within one year after the date of the injury, event, illness or death, and unless served on Carnival within 120 days after filing.

28. It is agreed by Guest and CARNIVAL that all disputes between Guest and CARNIVAL arising under or in connection with a vacation package shall be litigated, if at all, in and before the United States District Court for the Southern District of Florida in Miami-Dade County, Florida, U.S.A., to the exclusion of the courts of any other state or county.

IMPORTANT ADDITIONAL TERMS AND CONDITIONS FOR CARNIVAL’S AIR PROGRAMS

29. Arrangements by CARNIVAL:  If you are participating in our Fly Aweigh® program or Fly Aweigh® and Tour package, FLY2FUN program, or FLY2FUN and Tour package, Carnival will arrange for air transportation from the select home cities offered to an airport near the departure point of your Cruise or Cruise tour and return air transportation from an airport near the termination point of your Cruise or Cruise tour to the home city from which you departed.  Please refer to Carnival’s web page for additional information on our Fly Aweigh® program or FLY2FUN program and destinations. Carnival reserves the right to add or withdraw an air city at any time, but will attempt to accommodate those Guests under deposit or final payment. Air bookings are not guaranteed and are subject to air carrier’s availability and restrictions. Due to the special fares and capacity limitations imposed by the airlines, Carnival retains the right to select carriers and determine routings for guests purchasing the FlyAweigh program.  Some routings may involve travel to an airport other than in the city where the ship embarks or disembarks. Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from your cruise or cruise tour; only in those instances, where an overnight stay is required and for FlyAweigh bookings only, Carnival will cover the cost for the hotel, taxes, porterage and transportation between the hotel and the airport/pier; any additional expenses will be the responsibility of the Guest. Guest who purchased the FLY2FUN program will be responsible for securing their own hotel accommodations and will be responsible for hotel, taxes, porterage and transportation between the hotel and the airport/pier. 

30. Schedule Changes/Air Delays:  Carnival strives to accommodate each guest on flights that will ensure timely arrival and boarding of your ship. In the event that the guest is precluded from a timely arrival to the port of embarkation, as a result of weather conditions or other flight delays, Carnival, at its own expense, will make the flight, transportation, and lodging arrangements necessary to coordinate for the guest’s successful boarding at ship’s next port of call.   Carnival reserves the right to change or alter, without notice, flight arrangements in order to meet our ship departure and/or arrival times. Guest will be notified of flight re-accommodations.  If tickets have already been issued, Carnival will adjust your itinerary or air carrier accordingly and will notify Guests of any price adjustments that may be necessary.  If you choose to cancel your flight arrangements or alter your airline schedule in any way once your tickets have been issued (except when an itinerary or carrier adjustment has occurred and Guests have purchased the FlyAweigh program), you will be responsible for any additional cost or fees resulting from the cancellation or change, which can total up to the full cost of the ticket. If you request Carnival’s assistance with a change in airline arrangements, within 60 days of departure and you purchased the FlyAweigh or FLY2FUN Flexible Fare program, a service fee of $200 USD, or its equivalent in foreign currency, will be levied in addition to any charges imposed by the airlines. If you purchased the FLY2FUN Restricted Fare program and you chose to make a change, all airline imposed change fees will be levied regardless of when the change is made.  If your flights are delayed, refer www.carnival.com/flyaweigh or www.carnival.com/FLY2FUN.

31. Refunds/Seat Assignments/Special Services/Fares/Lost Tickets/Baggage Charges:  For FlyAweigh® bookings, all tickets are issued at the lowest applicable economy fare available and all fare restrictions apply. Failure to use your FlyAweigh or FLY2FUN airline tickets results in a waiver of its value and any compensation; unused airline tickets are only refundable to Carnival.  Please note that because of changing airline tariffs, your actual air ticket may reflect fares higher or lower than the air add-on or cruise only credit amounts originally quoted.  If so, the difference is neither chargeable nor refundable to you; you will be charged the amount originally quoted.  Carnival reserves the right to pass on to the Guest any cancellation or change penalties, which may total up to the amount originally quoted. It is your sole responsibility to re-confirm flight arrangements, within 48 hours of flight departure, to request seat assignments, special meals and/or other special services directly with the airline. Carnival is not responsible for airline schedule changes. Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by airlines or airports. For additional information on airline’s baggage charges and fees please refer to www.carnival.com/airlinebaggagefees, reference against the Travel Information page you received along with your cabin confirmation or the Travel Information page in your cruise document accessed through Manage My Cruise.  If a paper ticket is issued instead of an E-ticket, the original paper ticket must be returned to Carnival; any outstanding refund will be held pending the receipt of the paper tickets. 

32. Liability and Relationship with Airlines:  If Carnival is unable to arrange for air transportation for any cause beyond Carnival’s control, such as airline capacity controls, air transportation arranged is no longer available, or otherwise fails to materialize, Carnival’s sole liability will be limited to refunding the air add-on paid or cruise only credit.  Carnival acts as an independent travel agent, and it is not affiliated with the airline carriers. Carnival books air as a convenience for the Guests. Carnival assumes no liability for any of the airlines’ acts or omissions, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or clerical/system errors.  Your rights against the airlines are controlled and subject to the terms and conditions set forth in the airline’s ticket and tariffs, and any and all applicable laws and regulations.

ATLANTIS LINE SEA CRUISES IS REGISTERED IN RUSSIA.
PRIORITY LANGUAGE - RUSSIAN.
ALL DOCUMENTS AND INFORMATION ARE PUBLISHED IN RUSSIAN, IT IS OF PRIME IMPORTANCE TO OTHER LANGUAGES.

Important

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ATLANTIS LINE SEA CRUISES DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, ATLANTIS LINE SEA CRUISES MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ATLANTIS LINE SEA CRUISES DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

ATLANTIS LINE SEA CRUISES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ATLANTIS LINE SEA CRUISES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ATLANTIS LINE SEA CRUISES SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF:  YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER.

ATLANTIS LINE SEA CRUISES SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM BY SUPPLIERS OR ANY THIRD PARTY.

. IN NO EVENT SHALL ATLANTIS LINE SEA CRUISES’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FOUR HUNDRED US DOLLARS ($400)

ATLANTIS LINE IS NOT RESPONSIBLE FOR ANY DELAY IN THE PROVISION OF OR FAILURE TO PROVIDE SERVICES IN SERVICE PROVIDER (THIRD PARTY)
YOU ACKNOWLEDGE DIRECTLY RESPONSIBLE SERVICE PROVIDERS (THIRD PARTY) FOR THE PROVISION BY THEM, TOURISM SERVICES, TRANSPORT SERVICES, BANKING SERVICES AND OTHER SERVICES.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.