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Before your cruise

What is the required travel documentation for all ports?

TRAVEL DOCUMENTATION - ALL GUESTS & PORTS

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

CRUISE TRAVEL

U.S. Citizens

Carnival highly recommends all guests travel with a passport.  Although a passport is not required for U.S. citizens taking cruises that begin and end in the same U.S. port, travelling with a passport may help to expedite your CBP clearance upon return to the U.S.  Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons.

The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, listed below. 

•             Valid U.S. Passport

•             Passport Card

•             Original or suitable quality copy of a Birth Certificate (Issued by a government agency: state/county/city) and a government issued photo ID if 16 years of age and older.

•             Original Certificate of Naturalization

•             Trusted Traveler Program Membership Card,  e.g., Nexus Card, Sentri Card or Fast Card

•             Enhanced Tribal Card   

•             A Consular Report of Birth Abroad

•             Enhanced Driver's License (EDL) - only acceptable at land and sea ports of entry.  Cannot be used for air travel outside the U.S. Please check if your state issues EDLs.

Copies of U.S. passports and naturalization papers, hospital and baptismal certificates are not WHTI compliant documents, therefore, are NOT acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.

*If you need to obtain a passport quickly, Carnival recommends that you contact VisaCentral at www.visacentral.com/carnival or by phone: 1-866-788-1100.  Callers should mention that they are sailing on Carnival to receive discounted service fees.

Photo Identification

In addition to proof of citizenship, a non-expired government-issued photo I.D is required of all guests 16 years of age and older. The following are acceptable:

•             Driver’s License

•             Driver’s Permit

•             School/Student I.D (acceptable ONLY for guests under 19 years of age)

•             Government-Issued identification card (city/state/federal)

Sailings from Hawaii and Transpacific Cruises

U.S. citizens must have a valid passport.

U.S. Alien Residents and Non-U.S. Citizens

U.S. Alien Residents require a valid Alien Resident Card and, in some cases, a passport (depending on itinerary) to travel on all Carnival cruises.  Guest must check with their consulate, travel agent or appropriate government authority to determine if their nationality requires they also bring a passport along with their Alien Resident Card.

Non-U.S. citizens require a valid machine readable passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable, to travel on all Carnival cruises.  Guests are advised to check with their consulate, travel agent or appropriate government authority to determine the necessary documents.

Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Pilot Program, must still have a valid unexpired passport. U.S. State Department regulations require all guests traveling from visa-waiver countries be in possession of a machine-readable passport that includes a biometric identifier - e.g., embedded digital photograph. Otherwise, guests will be required to obtain a U.S. Multiple Re-entry Visa. Guests without proper identification may be refused boarding or entry into the United States.

On occasion, non-U.S. citizens and U.S. Alien Residents may be asked to surrender their passport and/or Alien Resident Card at time of embarkation. These documents will be returned upon completion of the Immigration inspection at the time of debarkation.

All Guests Traveling to Canada

U.S. Citizens require a valid passport or WHTI compliant documents.

Certain foreign nationalities will require a visa for sailings calling on Canada, in additional to other ports of call.  This visa must be obtained prior to your cruise and will be checked at embarkation. All guests must check with their travel agent or the appropriate government authority to determine the necessary documents. 

All Guest Traveling to Mexico

To debark for more than 24 hours in Mexico, guests must have obtained a Mexican Tourist Card from either a travel agent or a Mexican consulate prior to their departure.

If you are traveling with minor children without both parents/legal guardians and plan on terminating your cruise in Mexico.

AIR TRAVEL

Valid passports are required for air travel to any port outside the U.S. This will impact all guests traveling by air to embark or debark in Vancouver for our Alaska or Hawaii cruises; and our Canadian guests that travel by air to or from any of our U.S. embarkation ports. This will also enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must debark the ship before their cruise ends to fly back to the U.S without significant delays and complications. Please note that in some cases, depending on itineraries, you may not be allowed to meet the ship at the next port of call if you miss the ship at the embarkation port.

Guest names on travel documents (passport, Alien Resident Card, birth certificate, etc.) must be identical to those on the cruise and airline tickets. Otherwise, proof of name change (e.g., a marriage license) with a valid driver's license (or other government-issued photo ID) must be presented.


Top Why are you introducing new cruise fares?

We are proud to introduce a range of fares and price points that aligns with our guest’s preference and provides them with more choices when selecting their desired fare. Now guests will have the option to "trade up" from a lower fare.


How does the introduction of new Cruise Fares impact Early Saver?

Our Early Saver program is still available.  Early Saver will continue to be available up to three months prior to sailing for short cruises and up to five months prior to sailing for long cruises.  Early Saver guests are eligible for price protection up to two days prior to sailing.


For fares that do not offer price protection, am I still eligible for complimentary upgrades in lieu of any price adjustment?

In order to protect the integrity of our program with price protection features, complimentary upgrades will no longer be offered to any bookings that do not have the price protection feature.


Is Early Saver still considered the lowest available rate?

No.  Super Saver, our new fare program, will be priced lower than Early Saver, but it comes with more restrictions and does not come with a cabin assignment (see details on the Super Saver program).  Early Saver will be the lowest available rate with a cabin assignment. 


Does Early Saver follow the standard deposit, payment and cancellation terms?

The deposit and payment terms of Early Saver have not changed.  Guests who cancel prior to the final payment date will receive a future cruise credit in the amount of the deposit less a $50 USD service fee per person.  The future cruise credit can only be redeemed on bookings made in USD currency, will be applied to guests’ cruise fare, is non-refundable, non-transferable and any unused portion will be forfeited.  Guests must sail within 24 months from the date of the cancellation.  Cancellations that occur after the final payment due date are subject to standard cancellation penalties.


What if I’m book on Early Saver & I need to make changes to my ship or sailing date?

Ship and sailing date changes are allowed prior to the final payment due date, subject to a $50 USD service fee per person, per change.  Changes made after the final payment due date are subject to standard cancellation penalties.


What is the price protection assurance feature with Early Saver?

If you find a lower Carnival advertised fare after booking your cruise, we will honor it, issuing the difference in the form of a non-refundable onboard credit.  The lower fare must be: (a) for the same ship, sailing, stateroom category and number of guests (b) available for booking at the time you submit your request for the lower rate and (c) a rate the guest in the cabin are eligible to receive, if special restrictions apply.

Early Saver guests are not eligible to be protected on the following programs:  Super Saver, Instant Saver or any other program that does not allow cabin selection at the time of booking. Price protection will be subject to the prevailing fees and/or fuel supplement if applicable.

 
Is the price protection policy the same for new and existing Early Saver bookings?

No.  New and existing Early Saver bookings both have price protection up to 2 days prior to sailing.  However new Early Saver business cannot be protected to Super Saver, Instant Saver, or any fare that does not offer cabin assignment or any rate not publicly advertised on Carnival.com.

The policy for existing Early Saver business is slightly different in that they can be protected to Super Saver and Instant Saver fares.  Please note if existing Early Saver guests want to be protected to Super Saver or Instant Saver they will be required to forfeit the stateroom they selected and we will assign their stateroom at check in. 


What should I do once I find a lower rate and I’m booked on an Early Saver?

Complete a price protection claim form http://www.carnival.com/cms/requestforms/bookcclEarlySaverForm.htm

If the request meets the price protection requirements, we will process your onboard credit for the fare difference and send you an email confirmation.


What information must be submitted for an Early Saver price protection request?

When submitting an Early Saver price protection request form please include the following:

•             Guest(s) name

•             Sailing information

•             Available cruise fare being requested

•             Where the lower advertised fare was found


When can I submit an Early Saver price protection request?

We will accept price protection requests up to two business days prior to sailing.


How many times can I submit an Early Saver price protection request?

Provided that you are eligible for the lower fare, there are no restrictions to the number of price protection requests or the requested amount.


What is Super Saver?

Super Saver is a discounted rate and is perfect for travelers who are confident in their travel plans and flexible about their stateroom accommodations. 


How does Super Saver work?

Guests will select their stateroom accommodation type (Interior, Ocean View, Balcony or Suite) and we will assign the specific stateroom. 

 
Does Super Saver follow the standard deposit, payment and cancellation terms?

The deposit and payment terms are the same.  However, Super Saver requires a NON-REFUNDABLE deposit per person.


What if I’m booked on a Super Saver need to change my ship selection and/or sail date?

If the change is made prior to your final payment due date, a penalty of at least the deposit amount per person will be assessed.  Changes made after the final payment due date are subject to standard cancellation penalties.


What if I’m booked on Super Saver and need to cancel my cruise vacation?

If the cancellation is made prior to your final payment date, a penalty of at least the deposit amount per person will be assessed. 

If the cancellation occurs after your final payment date, standard penalties apply.  Please refer to the Cruise Ticket contract for additional details.  No exceptions will be made. 

Note: We encourage your clients to purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


If I book the Super Saver fare and later find a lower rate, will I be eligible to be protected at the new lower rate?

No.  Super Saver does not have the price protection assurance feature.


What happens if I’m booked on Super Saver and can no longer take my cruise vacation but I have a family member or friend who would like to take my place?

This is treated as a cancellation.  We would have to cancel the reservation, assess a penalty and then add your family member or friend to the reservation. 


Super Saver cancellation rules:

If the cancellation is made prior to your final payment date, a penalty of at least the deposit amount per person will be assessed.

If the cancellation occurs after your final payment date, standard penalties apply.  Please refer to the Cruise Ticket contract for additional details.  No exceptions will be made. 

Note: We encourage your clients to purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


When will I receive my stateroom assignment if I’m booked on a Super Saver?

You’ll receive your stateroom assignment at check in.


What is Easy Saver?

Easy Saver becomes available after the Early Saver fare closes and allows guests to select their desired stateroom location based on personal preference.


Does Easy Saver follow your standard deposit, payment and cancellation terms?

The deposit and payment terms are the same.  Guests who cancel prior to the final payment date will receive a future cruise credit in the amount of the deposit received less a $50 USD service fee per person.  The future cruise credit can only be redeemed on bookings made in USD currency, will be applied to guest’s cruise fare, is non-refundable, non-transferable and any unused portion will be forfeited. Guests must sail within 24 months from the date of the cancellation.  Cancellations that occur after the final payment due date are subject to standard cancellation penalties. 

We recommend that your clients purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


What are the advantages of booking the Easy Saver fare?

Guests are able to select their exact stateroom location (deck, location on the deck and cabin number) based on their personal preference. 

The Easy Saver fare also allows guests some flexibility by only charging a $50 USD per person for a ship or sail date change prior to the final payment due date. 


If I book the Easy Saver fare and later find a lower rate, am I eligible to be protected at the new lower rate?

No.  After booking Easy Saver, no price protection changes are allowed, even if the Easy Saver fare lowers after you made the cruise reservation. 


What is Instant Saver?

Instant Saver is a discounted rate, which is available closer to the sailing date and is perfect for travelers who are confident in their travel plans and flexible about their stateroom accommodations. 


How does Instant Saver work?

Guest’s select their stateroom accommodation type (Interior, Ocean View, Balcony or Suite) and we assign the specific stateroom. 


Does Instant Saver follow the standard deposit, payment and cancellation terms?

No. Instant Saver requires a full payment at the time of booking and the full payment is non-refundable and non-transferable.  

Note: We recommend that guests purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


What if I’m booked on an Instant Saver and need to change my ship and/or sail date?

You will be subject to a cancellation penalty of at least the full per person cruise fare for ship and/or sail date changes.  No exceptions will be made.   


If I book the Instant Saver fare and later find a lower rate, will I eligible to be protected to the new lower rate?

No.  Instant Saver does not have the price protection assurance feature.

TopWhat happens if I’m booked on an Instant Saver and I can no longer take my cruise vacation but have a family member or friend who would like to take their place?

This is treated as a cancellation.  We would have to cancel your from the reservation, assess a penalty (see “What if I need to cancel my cruise vacation?” for the penalty rules), add your family member or friend to the reservation and collect the full per person cruise fare for the new guest.


When will I receive my stateroom assignment if I’m booked on an Instant Saver?

You’ll receive your stateroom assignment at check in.


What is Fun Select?

Fun Select is one of our most flexible rates and allows guests to upgrade their stateroom to a higher deck or a better location on their current deck.


How does Fun Select work?

Booking at the Fun Select rate gives guests a FREE two category stateroom upgrade.  The upgrade is within the accommodation type selected (Interior to Interior, Ocean View to Ocean View, Balcony to Balcony or Suite to Suite).  So, if you select an Interior stateroom, you can be upgraded to another Interior stateroom that is located on a higher deck or better location on the deck you initially selected.


Why is Fun Select considered a “flexible rate”?

When purchasing the Fun Select rate prior to the final payment date, you can make changes to their reservations without a penalty (as long as the change takes place prior to the final payment date).  The changes include but are not limited to ship and/or sail date changes, cancellations and name changes. 


Does Fun Select follow the standard deposit, payment and cancellation terms?

Yes.  Please visit the Cruise Ticket Contract for specific details.


What is Fun Select Plus?

Fun Select PLUS is one of our most flexible rates and allows guests to upgrade their stateroom to the best available location on the ship. 


How does Fun Select Plus work?

When guests book Fun Select, they will receive up to a seven category upgrade for free.  The upgrades are within the accommodation type selected (Interior to Interior, Ocean View to Ocean View, Balcony to Balcony or Suite to Suite).

The free upgrades are provided based on availability.


Why is Fun Select Plus considered a “flexible rate?”

When guests purchase Fun Select Plus prior to the final payment date, they can make changes to their reservations without a penalty (as long as the change takes place prior to the final payment date).  The changes include but are not limited to ship and/or sail date changes, cancellations and name changes. 


Does Fun Select Plus follow Carnival’s standard deposit, payment and cancellation terms?

Yes.  Please visit the Cruise Ticket Contract for specific details.


What is the "Faster To the Fun" program? (FTTF)

Faster to the Fun

Want to squeeze every minute of fun out of your vacation? You can with our Faster to the Fun package. With this package, you get an express lane to the FUN (and yes, FASTER!). Here’s what it includes:

Priority Security, Check-in and Express Boarding

Bypass lines and have exclusive security screening lanes. If you arrive after general boarding has begun, you may bypass the general boarding line and board via the Faster to the Fun lane. The quicker you are on the ship, the quicker you get to hold a frosty drink.

First Access to Stateroom

Your stateroom will be ready for you as soon as you board so you can relax or freshen up for all the fun you are about to have.

Express Luggage

Your luggage will be expedited to your stateroom so you can unpack and don your cruise attire first!

Guest Services

Quickly have any of your questions answered or requests addressed as you will have a dedicated phone and line at Guest Services.


Dining Reservations

Priority Main Dining Room and Specialty Restaurant reservations

Tender Priority

You will have priority tender from ship to shore (multiple departure times may be possible) so you can explore ashore as quickly as you want to.

Debarkation Choices

We are always sad to see you go. But when your cruise is over, you may choose an early or late disembarkation time upon arrival to your homeport.

Now guests can maximize their vacation fun with Carnival’s Faster to the Fun (FTTF) package. This program is available for purchase via Carnival.com Shore Excursions.

Faster to the Fun has been rolled out in the following home ports: 

Miami: Carnival Imagination / Carnival Liberty / Carnival Glory / Carnival Breeze / Carnival Victory / Carnival Conquest

Port Canaveral:  Carnival Ecstasy / Carnival Sensation / Carnival Dream

Tampa:  Carnival Paradise / Carnival Legend

Jacksonville:  Carnival Fascination

Fort Lauderdale:  Carnival Freedom

Long Beach: Carnival Inspiration

New Orleans:  Carnival Elation / Carnival Conquest / Carnival Sunshine

Galveston: Carnival Triumph / Carnival Magic

Charleston: Carnival Fantasy

San Juan: Carnival Valor

Barcelona: Carnival Sunshine

Dover: Carnival Legend

Long Beach: Carnival Inspiration / Carnival Imagination

Seattle: Carnival Miracle

Baltimore: Carnival Pride

New York: Carnival Glory  / Carnival Splendor


Why does Carnival need emergency contact information?

In the unlikely event of an emergency, this information will put us in a better position to help.


What is the difference between Individual Boarding Pass and All-In- One Boarding Pass?

Print Individual Boarding Pass (/Flight Schedule)

An Individual boarding pass lists the cruise information for each individual separately.

This option requires that the booking be paid in full and provides a boarding pass for each guest in cabin that has completed Online Check-In .Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).

Print All-In One Boarding Pass (/Flight Schedule)

An All-In-One boarding pass lists the cruise information of all the individuals staying in the cabin, on a one page document.

This option requires that the booking be paid in full and provides a single boarding pass that covers all guests in the cabin. Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).


Why does Carnival need my travel Information?

We want to make sure that your cruise is not only fun, but hassle-free. That’s why we request that you provide us with your travel plans. In the unlikely event of an emergency, this information will put us in a better position to help.


What states and Canadian provinces currently issue Enhanced Driver's License (EDLs)?

Note: Enhanced Driver's Licenses can be used as proof of citizenship at land and sea ports of entry. However, it cannot be used to travel by air outside the United States.

There are currently four U.S. states and four Canadian provinces producing EDLs:

 Michigan

 New York

 Vermont

 Washington

 British Columbia

 Manitoba

 Ontario

 Quebec


Do I need a passport to travel?

We strongly suggest all US citizens travel with a valid passport. A valid passport will expedite your debarkation process and will be necessary in the event you have to fly home due to an unexpected emergency. For additional information on travel documentation required by the Western Hemisphere Travel Initiative, go to www.travel.state.gov.


What is Carnival’s mobile travel alert service?

Carnival’s mobile travel alert service provides our guests with timely and important information or updates, not to exceed ten text messages, regarding your cruise, such as a change affecting your ship’s arrival and departure time on the day of embarkation. Carnival’s SMS message and alert service is available only to guests with a US numbers only.


Why does Carnival place holds on credit cards used during the sailing?

For our guest convenience Carnival validates the credit/debit card to ensure there is funding. This prevents any onboard expense account concerns while on your cruise vacation.

Please note, if any payment is given to replace credit/debit card previously used, the hold will remain on your account. This will reduce the amount of funds available on your credit/debit card account. The release of this hold is entirely up to the issuing bank. It can take up to 3 - 7 business days after your cruise return.


Is the Online Check – In application secure?

Yes, your transaction is secured with industry-standard encryption, secure via Secure Sockets Layer (SSL), and this application is regularly monitored by third-party security audit firms, including McAfee and VeriSign.


How do I set up onboard expense account for family members in another booking/stateroom?

Within Online Check-In, step 4 of the onboard expense process (Charging Privileges), you will be given the option to “include guests from another booking.” You will need to know their booking number and last name. Please note they need to be on the same cruise/sail date.


How do I get my boarding pass on the day of my cruise?

If you have not completed Check-In (FunPass) on the day of sailing you will have the ability to print-out the embarkation forms. Simply select the option to print boarding pass (Individual or All-In-One) and the required embarkation forms will be displayed.  Simply print and complete the forms, then submit to the Embarkation Agent at the port during check-in.


What is the difference between Individual Boarding Pass and All-In- One Boarding Pass?

Print Individual Boarding Pass (/Flight Schedule)

An Individual boarding pass lists the cruise information for each individual separately.

This option requires that the booking be paid in full and provides a boarding pass for each guest in cabin that has completed Check-In (FunPass).  Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).

Print All-In One Boarding Pass (/Flight Schedule)

An All-In-One boarding pass lists the cruise information of all the individuals staying in the cabin, on a one page document.

This option requires that the booking be paid in full and provides a single boarding pass that covers all guests in the cabin. Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).


Are the shore excursions guided?

Yes. All of the shore excursions sold through Carnival include an English-speaking guide except where otherwise noted in the excursion description.


Do I need to sign a waiver to participate in any of the shore excursions?

Yes. Some excursions require a waiver to be completed and signed before participation. These are usually the more active type excursions such as snorkeling, diving, kayaking, horseback riding, etc. These procedures are for your safety. Contact the Shore Excursion Manager onboard if you have any concerns.


How can I be sure if I am confirmed on the shore excursions I want?

When you book your shore excursions online you will be able to view and print your order summary. This summary will contain all necessary information regarding the excursions you have purchased, including: the confirmation number, the total cost of the order and which guests are participating in each excursion booked. It is recommended that you print your order summary as proof of purchase and bring it with you on your cruise.


Why Book with Carnival for Shore Excursions?

Reliable and Reputable. Yes, you have to take all of these into account, and we are happy to say that Carnival’s shore excursion providers*are reliable, reputable, and required to carry insurance. Carnival has chosen the selected providers because these providers enjoy the best reputation in their respective ports. These shore excursion providers know that Carnival’s guests expect a positive, fun-filled excursion.

Variety, Quality and Value.  Whether your idea of a fun day in port is a relaxing, exhilarating or an educational activity, Carnival sells a wide variety of quality excursions for every type of cruiser.  We continuously monitor prices to make sure that all of our guests are enjoying the best possible excursion for the best value. There are never any surprises with extra “hidden” fees.

Confidentiality.  Since all your shore excursions are charged or credited if pre-purchased, to your on board account, you will not have to share your credit card information with anyone you are not familiar with.

Hassle Free.  With Carnival there is always a course of action that you can follow if something does not go exactly as planned; should there be a weather delay or an unexpected change of itinerary, our professional team on board will assist with any changes needed.

 *The shore excursions sold by Carnival are owned and operated by independent contractors over whom Carnival exercises no control.


Can I cancel or add to my shore tour order?

Online

Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board. 

In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the credit card used to secure the order.

Please allow 5-7 business days for the credit to reflect on your account. 

On board

After the pre-sails cut off date, cancellations must be handled on board and cancellation charges are as follows:

25% charge once on board

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.


How do I obtain luggage tags?

Luggage tags are on the last page of your cruise documents; you can print as many as are needed by following the steps below.

Access your Booking

View Cruise Details

Select the view cruise documents link from the To-Do List section

*Printing your luggage tags in color is not required.


When are names and room lists required?

This is spelled out for you in your group confirmation for your program. Unlike a hotel where the final room bill is paid at the time of check out, a cruise is paid in full ahead of time.


What type of ground transportation is used for shore excursions?

Standards of transportation vary considerably throughout the world.  Air-conditioned equipment is requested, but is not always available. In some cases, the transportation used will be open-air safari buses, mini-vans, taxis or otherwise noted.

Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle wherever possible.

Please note that motor coaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions’ transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard.


Is it possible to go shopping and participate in an excursion while in port?

Yes. Many of our excursions are only a few hours in duration, leaving you with plenty of time in most ports for shopping, sightseeing or even participating in another excursion. Also, many of our longer excursions include a shopping stop.


Are there any special requirements to participate in a helicopter excursion?

The Federal Aviation Administration requires guests’ weights and names for weight and balance calculations as well as flight manifesting. Any guest whose weight is 250 pounds or more will be required to purchase a seat and a half. You must purchase the specific helicopter excursion for guests over 250 pounds or you will be refused service. Once onboard you may see the Shore Excursion Manager for assistance.


Are there any requirements such as visas or inoculations when I visit certain ports?

As a reminder to our guests, kindly be advised that passport, visa and inoculation regulations may vary by destination and change from time to time.  It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel and health documents such as passports, visas, vaccination certificates, etc., that are necessary for air travel, debarkation at the various ports of call and re-entry into the appropriate country of origin. We recommend that you visit your nearest consulate office or relevant web site for appropriate requirements.


Who can I contact about my shore excursion order or payment?

If you are having trouble with your order or payment, please contact the eSolutions Desk. They are available Monday through Friday from 9am to 11pm (EST), and Saturdays and Sundays from 9am to 8pm (EST). You may contact them by calling 1-800-845-2599 or by email at esolutions@carnival.com.


Where can I address questions regarding the operation of an excursion?

If you have an operational question about an excursion or you need additional information, please send an e-mail to shoreexcursions@carnival.com.  Every effort will be made to provide you with feedback within 48-72 hours, with those queries requiring additional specific research possibly taking longer.  Please be sure to include your ship and sail date in the subject line.  And be sure to include any other specific information such as port name and exact excursion name in all correspondence.


How can I receive technical support if I am having trouble with this website?

For assistance with this website, or to report an issue of a technical nature, please contact the eSolutions Desk. They are available Monday through Friday from 9am to 11pm (EST), and Saturdays and Sundays from 9am to 8pm (EST). You may contact them by calling 1-800-845-2599 or by email at esolutions@carnival.com.


Why are some of the shore excursions I saw while browsing www.carnival.com unavailable for me to purchase?

While browsing the site, you are able to view details for all shore excursions within a destination and port regardless of ship or itinerary. You are only able to purchase shore excursions that are offered for the specific itinerary you have booked.


Can I take more than one shore excursion in each port of call?

Yes, depending on the length of each applicable shore excursion relative to the amount of time the ships stay in port.  Make sure that you allow at least 30 minutes between each excursion.


What type of clothing should I wear on an excursion in a port?

It depends on the climate of the port. Given the warm climate and the more rustic conditions in the Caribbean and Central America, we strongly suggest that you wear light, casual clothing and comfortable, low-heeled walking shoes or sneakers. For any brief tropical showers you may encounter, you might want to bring a fold-up umbrella and a light jacket. We have placed a symbol next to the water-related excursion descriptions, for which we suggest you wear your bathing suit, cover-up and hat.  Also, remember to bring sunscreen, a towel and a camera and to leave your valuables onboard, in your staterooms.  For all golf excursions, collared shirts and either long pants or Bermuda-style shorts (no cut-offs, bathing suits, etc.) are required.

Given the fluctuating climate in Alaska, Canada, and New England, we strongly suggest you dress in layers – a shirt, sweater and light raincoat will do.  This allows you to add or remove layers as needed. Wear comfortable, low-heeled walking shoes or sneakers, or sturdier shoes for activities such as hiking. You might want to bring a fold-up umbrella and a light jacket in your carry on.

Note: Cancellations due to weather are the determination of the tour operator only.  See specific questions related to shore excursion cancellations.


Will my shore excursion orders change automatically, if I change my cruise booking to a different ship and/or sailing date?

If you have existing shore excursion orders and you change either ship or sail date, all shore excursion orders for your canceled cruise booking will automatically cancel and any payments will be refunded to the credit card used to pay for the shore excursion order. Please allow 3-5 business days for the credit to post to your account.

You will need to re-book shore excursions for your new ship and/or sail date by repeating the order process using your new cruise booking number. Keep in mind that new shore excursion bookings cannot be made online after the cut-off date for the new sailing. If you are within the cut-off window for the new sailing, you must purchase shore excursions once onboard. You will find a detailed listing of all available excursions for your cruise, along with a shore excursion order form and instructions on how to book excursions onboard. Some of our ships offer an interactive television system, which allows you to book your excursions from the convenience of your stateroom.


What if I do not have a cruise booking number?

You can always browse shore excursions online at www.carnival.com. This will help you decide which of our exciting destinations you would like to visit.  However, to make a shore excursion booking, you must first book a cruise and meet all deposit requirements for each of the guests for which you are booking shore excursions. At this point, you should receive your cruise booking number. If you have done so and still do not have a cruise booking number, please contact your Travel Agent or whoever assisted you with your cruise booking.


What is the cancellation and refund policy in the event of bad weather or unexpected circumstances? (Shore Excursions)

Certain excursions have minimum guest participation requirements and shore excursions may be cancelled or modified depending on the number of guests participating. In the event of cancellation or modification of an excursion, best efforts will be made to provide advance notice. Shore excursions may be cancelled by Carnival or the Tour Operator due to inclement weather conditions, or any other reason whatsoever. Full refunds will be made to guests who purchased excursions which get cancelled. If the shore excursions are cancelled prior to the sailing, you will receive a refund directly to the credit card used to pay for the shore excursion order.  If the shore excursions are cancelled while onboard, the amount of the refund will be credited to your shipboard account.


Are there any age restrictions to participate in shore excursions?

For most excursions, there is no minimum age for children as long as they are accompanied by an adult.  Unaccompanied guests must be 18 years of age or older. On some types of excursions, minimum age restrictions may apply and vary by excursion. Please see the specific excursion descriptions for details.


What forms of payment do you accept for the cruise?

Forms of Payment from Direct Consumers

We will accept the following forms of payment from Direct Consumers:

Bookings made outside of 21 business days prior to the saildate:

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Personal Checks: A personal check is acceptable but we prefer this payment be submitted through “Check by Phone”.

Note: Any check returned due to non-sufficient funds (NSF) will be charged $25.00.

Check by Phone

Cashier's Check - Bank Check - Certified Check - Money Order

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

Traveler's Checks: Payment in Carnival Lobby only: 9:00am-5:00pm, Monday through Friday.

Bookings made within 20 business days of the saildate:

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Cashier's Check - Bank Check - Certified Check - Money Order

Check by Phone (payment may be taken up to 4:30pm on the 11th business day prior to the saildate).

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

Traveler's Checks: Payment in Carnival Lobby only: 9:00am-5:00pm, Monday through Friday.

 

Last minute Bookings - Option Guideline reads "1H+PAP":

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

 
When can I pre-book my spa treatments?

Prior to 7 days before the cruise departure.

After the online Pre-Purchase cut-off, guests are welcome to visit the ship’s spa once on board to purchase spa treatments. Due to availability, it is strongly suggested that guests take advantage of ordering their spa treatments in advance, online, in order to avoid disappointment once on board.


What are the cancellation/refund policies for pre-booked spa services?

Cancellation/Refund Policies - Spa

For online cancellations that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the credit card that was used to pay for the spa treatment. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. Please allow 7-10 business days for the credit to post to your account.

No changes can be made within 7 days prior to sailing (the “cut-off date”). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager onboard in the spa. Once onboard, any refunds will be made to the Sail & Sign account of the spa order contact person’s Sail & Sign account, not the original credit card used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing.

In the event of a cruise booking cancellation, a full refund will automatically be posted to the original credit card used to pay for the spa treatment order. This is providing that the cancellation is prior to the cut-off date. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded.

Onboard Cancellation Policy: Please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost.


How can I pre-book Spa treatments/services?

Guest's that meet the following criteria can pre-purchase spa treatments and other services.

Any guest that has a fully deposited booking and valid U.S address; guests with international addresses will not be able to book online.

Travel agents are not compensated (with commission) to assist with spa treatment orders but may do so for their client.

Guests must be at least 18 years of age to reserve spa treatments online (for information about spa services available for guests under 18 years of age, read below under “Miscellaneous Information”). 

Reservations made by underage guests are subject to cancellation.

The guest must order directly through: www.carnival.com; we will not accept pre-sailing orders by: telephone, fax, email or mail.

The guest must have a cabin level booking number.

The guest must have Internet access and an email account.

The guest must be registered with www.carnival.com.

Payment must be made with one of the following credit cards (debit cards are not accepted): Visa; MasterCard; The American Express Card; The Discover Card; Diner’s Club.

How to pre-book Spa Treatment/services:

After fully depositing the cruise booking, the guest may place pre-purchase orders online at www.carnival.com

The guest must be registered on carnival.com.

After accessing their reservation through the “My Reservation” link, guests are prompted with the “Plan Activities” option and “Spa Appointments” link where they can search for spa services.

Only spa services relevant to the particular voyage will be displayed.  Guests have the option to search by treatment type, date and preferred time.

To purchase a spa treatment, guests simply select the treatment of their choice.

Desired selections can be booked and placed in "My Shopping Cart" for review.

Full credit card payment is due upon completion of the order process at "Check Out" via a secure encrypted reservations portal. No checks or any other form of payment can be accepted.

Guests are provided with a printable spa treatment order summary with details on the specific treatment and appointment time included.

Miscellaneous Information:

Guests who do not have a cabin level booking number (not booked) or have a cabin level booking number but are not fully deposited will not be able to view the available spa appointments for their particular saildate; browse mode is not available for spa treatments.

Pricing may vary depending on the appointment time. Certain services may be offered at value pricing during the time the ship is in port.

The spa treatment price is locked in at the time of pre-purchase.

Payment is required to secure appointments that are being held in "My Shopping Cart"; otherwise they are released back into inventory.

The guest must accept Spa "Terms and Conditions" in order to pre-purchase spa services.


Does Carnival offer a gift registry?

Create your own honeymoon bridal registry. It works the same as a gift registry. Your guests give you gifts and/or portions of your dream honeymoon. It's simple and easy.


Can I order gifts for family/friends that are sailing?

Bon Voyage Gift Orders

Bon Voyage Department

 

The Bon Voyage Department is open 9:00am - 5:30pm EST, Monday through Friday.

800 522-7648: Telephone Orders

800 764-7106 or 305 406-6376: Fax Orders

MSRV-406N

PO Box 526170

Miami, FL 33152-6170

 

• Telephone Orders are accepted up to 5:30pm EST, the day prior to the cruise; for Sunday and Monday departures, orders are accepted up to 5:30pm EST on Friday. 

• Internet orders are accepted up to one week prior to the sail date (two weeks prior for Formal Wear rentals).  To complete orders online, the booking number and stateroom numbers are needed.

• The following credit cards are accepted:

     o Visa

     o MasterCard

     o The Discover Card

     o American Express

Bon Voyage Gifts

• Sparkling Wine and Champagne

• Blush and White Wine

• Red and Rose Wine

• Non-Alcoholic Wine

• Reserve White Wine

• Reserve Red Wine

• Canape Trays

• Fruit Baskets

• Occasion Cakes

• Chocolates and Snacks

• Fresh Flowers

• Stateroom Decorations

• Bar Credits

• Soft Beverage Credits

• Photo Credits

• Specialty Items

• Weddings and Romance

• Fun Wear

• Apparel

• Kid Items

 

 What happens after I purchase my shore tours prior to sailing?

Guest's will be able to view and print:

A shore excursion confirmation with an order number.

A full itinerary/schedule of all shore excursions booked for all guests on the booking.

Orders can be cancelled or added online, without cancellation charges, until the cut off date (2 days prior to sailing).

Shore excursion tickets are delivered to the guests' stateroom prior to embarkation.


How do I pre-book shore tours?

After fully depositing the cruise booking, guest's may place pre-sailing orders online at http://www.carnival.com/ShoreExcursions.aspx

Guest's must be registered on www.carnival.com and have their booking number added to their profile.

Only shore excursions relevant to the specific itinerary booked will be shown.

Desired selections can be booked and placed in "My Shopping Cart" for review.

Full credit card payment is due upon completion of the order process at "Check Out". No checks or any other form of payment can be accepted.

A confirmation page with order number will be available online in a print friendly format.

 
When can I book shore tours?

Shore tours can be booked up until 1 day prior to sailing.

After the online Pre-Sail, the remaining inventory will be available on the departure day on board the ship. Due to availability, it is strongly suggested that guests take advantage of ordering their shore excursions in advance, online, in order to avoid disappointment once on board.


Can you rent formal wear onboard?

Formal wear rentals are only available for pre-cruise orders. Formal wear rentals are not available on international sailings.  Formal wear rentals are not available onboard, therefore, rentals cannot be exchanged for alternate colors or sizing. All formal wear rentals are provided by an independent contractor therefore Carnival assumes no responsibility for acts of the independent contractor.

You can pre-order formal wear rentals prior to your cruise, with Cruiseline Formal wear.

For information on styles, availability and pricing, please visit their website www.cruiselineformal.com or contact Cruiseline Formalwear, Mon-Fri 8:00am-12:00pm EST and 1:00pm-5:00pm EST, Toll Free Customer Service 1-800-551-5091 (U.S. and Canada), International Guests, +1 305-252-8572 or Email: custservice@cruiselineformal.com

 

Does Carnival Cruise Lines Offer Transportation Service Between the Airport and Pier?

Yes, Carnival offers transportation services at most ports.


What is Priority check-in?

Priority Check-In Program

Carnival’s Priority Check-In is an exclusive service designed to afford our Platinum and Diamond guests and those traveling in deluxe suite accommodations with special check-in privileges. Cruise documents are stamped, PRIORITY and state, if you have priority check-in (listed on your documents), please proceed to the PRIORITY lounge.

 

Just ask for ‘Priority Check-In’ upon arrival at the cruise terminal. Embarkation staff will ensure that are expedited through the check-in procedure as quickly as is possible, while providing quality service.

 

 Please Note:

·         We offer Priority Check-In at ALL embarkation ports. 

·         For those guests traveling with an additional stateroom that does not fall into one of the three categories above, the additional stateroom may check in through the Priority Check-In Program only if, 1) there are minor children traveling in the additional stateroom, or 2) the guests in the additional stateroom share the same Sail & Sign account with the qualified guest.

Faster to the Fun Package

Ø  Guests who have purchased the Faster to the Fun program will receive Priority Check-In.  Just ask our Embarkation staff for the ‘Faster to the Fun check-in” upon arrival at the cruise terminal. Embarkation staff will ensure that are expedited through the check-in procedure as quickly as is possible, while providing quality service.

Note:  Faster to the Fun package does not grant access to the Priority Check-In Lounge; furthermore, the FTTF guests will proceed on board the ship after those guests in the Priority Check-In Lounge.

Ø  In those ports where we offer Faster to the Fun, Platinum and Diamond guests will have the FTTF stamp on their luggage tags as well as PRIORITY.  Guests traveling in deluxe suite accommodations will not be offered the additional benefits of ‘Early Stateroom’ and ‘Express Luggage Delivery’.

Priority Debarkation

In addition, Platinum and Diamond guests and those traveling in deluxe suite accommodations will receive a debarkation letter offering a choice of how they would prefer to disembark the ship. They will be given the option of Self Assist (where offered) or Priority Debarkation; for Priority Debarkation, the guest will receive special luggage tags which will entitle them to debark.


What is the Liquor and Beverage Policy?

A liquor and beverage consumption policy was created in order for Carnival to be able to control the liquor consumption of minors and the quantities consumed that lead to the disruptive behavior of others on board.

Liquor and Beverage Policy

Bringing Alcohol On Board - Embarkation Day:

Guests are prohibited from bringing alcoholic beverages on board. However, at the beginning of the cruise during embarkation day, guests (21 years of age and older) may bring on board one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage.  A $10 corkage fee per bottle will be charged should you wish to consume this wine in the main dining room; $14 corkage fee per bottle in the steakhouse. (A corkage fee is a charge exacted at a restaurant for every bottle of liquor served that was not bought on the premises)

On embarkation day, each guest may bring a small quantity of non-alcoholic beverages on board and only in their carry-on luggage. A small quantity is considered a maximum of 12 bottles and/or cans, 20 ounces each or less.

All alcohol/hard liquor/beer (sealed, unopened bottles/cans), wine/champagne over the allowable 1-bottle per guest (sealed, unopened bottles) or excessive quantities of non-alcoholic beverages (over 12 per person, sealed, unopened bottles/cans) will be confiscated and stored for safekeeping until the end of the voyage. The retained item(s) will be available for collection onboard in a designated location on the morning of debarkation.  Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. 

Large cooler restrictions:

Carnival Cruise Lines does not allow guests to bring large coolers on board its ships. However small, personal-sized coolers, no larger than 12”H x 12”L x 12”W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process. Therefore, large coolers are not permitted as carry-on or checked luggage.

Ports-of-Call:

Alcoholic beverages of any kind purchased in any Port-of-Call will be retained at the gangway, stored on board and held by Carnival until the end of the voyage.

Gift Shops On Board:

Alcoholic beverages of any kind purchased in the ship's gift shop will be stored on board and be retained by Carnival until the end of the voyage.

The Fun Shops or Room Service:

Alcohol orders made through The Fun Shops or Room Service are not permitted to be taken to any location outside of the approved delivery locations specified for those products at the time of purchase.  These programs are designed for in-cabin entertaining or in-dining consumption only. Consumption in public areas is strictly prohibited.

Drinking Alcohol On Board:

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age.  In the event that Bar/Restaurant/Gift Shop staff are in question that a guest is less than 21 years old, they shall request picture identification, prior to serving the drink or selling the bottle of liquor.

Carnival reserves the right to refuse the sale of alcoholic beverages to anyone.


What type of clothing should I pack for my cruise to Europe?

Aboard the ship, casual attire is in order during the day. For two nights, a dark suit or formal attire is suggested. The dress code for other evenings ranges from sports jacket and tie to casual resort wear. Shorts and T-shirts are not permitted in the dining room during dinner but are acceptable in the seaview bistro. For sightseeing, be sure to bring comfortable shoes and a just-in-case raincoat. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders).


What is the earliest return flight I can book for my cruise to Europe?

Please note that it is anticipated that debarkation will take place between 6:00 a.m. and 8:30 a.m. in Civitavecchia. We recommend that guests booking their own air schedule their departing flights no earlier than 9:30 a.m.


What if my flight is delayed for my Europe cruise?

Experienced travelers know that air travel schedules can be affected by a number of factors. If you are experiencing a travel delay while still in the U.S., please contact our Travel Hotline at 1-877-TVL-HTLN (1-877-885-4856) where representatives are available to assist you with any travel emergency 24 hours a day. If you arrive in Rome after the scheduled sailing time and need assistance getting to the first port of call, please call our local ground handler, Inter Trav Corporation, 0642881472.


What documentation do I need to travel to Europe/South America?

Travel Documentation

Proper travel documentation is required at embarkation and throughout the cruise. However, in some cases it may be necessary for guests to surrender their citizenship documents at embarkation for the duration of the cruise. It is the guest's sole responsibility to bring all required travel documents, regardless of whether they have participated in advance registration.

Carnival assumes no responsibility for advising guests of documentation requirements. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of the cruise fare will be issued.

It is important that guest names on airline and cruise tickets be identical to those on the travel documents (passport, etc.).

Europe:

United States citizens must have a valid passport for travel. All other guests must check with their travel agent or the appropriate government authority to determine the necessary documents. Certain foreign nationals will be required to obtain a Schengen Visa and/or Croatian Visa.

South America:

All guests must have a valid passport for travel. Certain ports of call will require a VISA which must be obtained prior to your cruise and will be checked at embarkation. All guests must check with their travel agent or the appropriate government authority to determine the necessary documents.


How does the Europe Embarkation process work?

Embarkation Hours and Pier Locations

Embarkation will take place in Rome's port city of Civitavecchia, terminal 25, between the hours of 2:00 p.m. to 6:30 p.m. Please plan to arrive no later than 1 ½ hours before sailing time. The CARNIVAL DREAM is scheduled to set sail at 7:00 p.m.

VIP Check-in

VIP Check-in is a unique and exclusive service designed to afford guests traveling in deluxe suite accommodations with special registration privileges. This service is available in Civitavecchia. If you are entitled to VIP Check-in services, please ask for the VIP Check-in immediately upon arriving at the cruise terminal.


What about hurricanes?

Hurricane season encompasses the months of June through November. Due to the unpredictable nature of hurricanes it may not be possible to give information about itinerary changes in advance of the sailing. Carnival's main priority is the safety of our guests and crew, as well as the vessel. It is rare for a cancellation to occur due to an impending hurricane. In some instances an itinerary deviation is implemented to avoid a storm. Hurricanes have been known to change their course drastically at the last minute. Guests that have any questions should contact our Reservations department the day prior to sailing, as that is when we will have definitive information. We will always make decisions that assure the cruise experience will be a great one and that all on board are totally safe.

Note: Guests who purchased Carnival’s Cruise Vacation Protection Plan and need to cancel or are delayed en-route to (or from) their cruise vacation due to a hurricane may be eligible for:  Reimbursement of your otherwise non-refundable, prepaid cruise vacation cost should you need to cancel (Note: NOAA must have issued a severe weather warning or watch at departure destination or en-route within 48-hours of your departure); or, up to $500 reimbursement for unused, prepaid cruise vacation costs, meals, accommodations and one-way economy airfare to catch-up to (or return home from) your cruise vacation if your cruise vacation is delayed due to the hurricane.  Please see the plan description for specific terms, conditions and exclusions.


When should I arrive at the pier and what is the embarkation process? *Important Advisory

Government regulations for U.S. departure ports require that a final departure manifest is submitted 60 minutes prior to departure. Guests must provide us with the required information prior to embarkation. The easiest and most convenient way is to complete our FunPass on line registration process (www.carnival.com/mycruise) at least (3) three days prior to departure. Guests that do not complete the registration process prior to embarkation are required to check-in at least 90 minutes prior to the published sailing time.

In addition, U.S. Customs and Border Protection will no longer be accepting oral declarations to satisfy the requirements for identity and citizenship documentation. Guests must present the proper travel documentation at embarkation. U.S. citizens traveling on other cruises (cruises that begin and end in different U.S. ports or begin and end in a foreign port) will require a valid passport or other recognized WHTI-compliant document. For complete information on the required travel documentation, please visit the U.S. Government website (www.travel.state.gov).

Embarkation Hours:

Note: You must check in at least 1 ½ hours prior to departure or risk cancellation of your reservation.

Year Round Ports

Baltimore  11/01/13-04/30/14 and 11/01/14-12/31/14

1:30 – 3:00 P.M.

Baltimore  05/01/14-10/31/14

1:00 – 3:00 P.M.

Charleston

12:30 – 3:00 P.M.

Galveston

12:30 – 3:00 P.M.

Jacksonville

1:00 – 3:00 P.M.

Los Angeles (Long Beach) Carnival Inspiration & Carnival Imagination

1:00 – 4:30 P.M.

Los Angeles (Long Beach) Carnival Miracle

1:00 – 3:30 P.M.

New Orleans

1:00 – 3:00 P.M.

New York

1:00 – 3:00 P.M.

Port Everglades (Ft. Lauderdale)

1:30 – 3:00 P.M.

Port of Miami

1:00 – 3:00 P.M.

Port Canaveral

12:30 – 3:00 P.M.

San Juan

2:30 – 8:30 P.M.

Tampa

1:00 – 3:00 P.M.

Seasonal Ports

Seattle

1:00 – 3:00 P.M.

Vancouver 04/28/14

1:30 – 3:00 P.M.

Vancouver 09/18/14

1:30 – 4:00 P.M.

Embarkation Experience

Guests who purchased Carnival airport transfers - what to expect between the airport and cruise terminal:

Airport -

You will be met by our Meet & Greet Staff* at the Baggage Claim area and they will direct you accordingly (i.e. to carousel, waiting area).  Once you arrive at the carousel area, you will need to identify and collect all of your luggage.  Then, if we have enough guests for the motor coach to leave at full capacity, our Meet & Greet staff will escort you to the motor coach.  If we need to wait for additional guests to arrive, you will be escorted to a waiting area with seats.

*Not all airport locations offer Meet & Greet staff.  Please check your transfer voucher that is included in your E-Documents.

Cruise Terminal -

When you arrive at the cruise terminal, please make sure you collect all your carry-on luggage before getting off the bus.  Once you are off the bus, you will need to identify your luggage to a porter.  The porters will ensure your luggage is taken on board so that shipboard staff may deliver it to your stateroom.  The customary tip for porter service is $1.00 per bag.  When done, you will be directed inside the cruise terminal.

Guests who arrive at the cruise terminal on their own (i.e. personal car, dropped off) - what to expect:

Cruise Terminal -

Once you arrive at the port, you will go through Port Authority Security (usually a gate house) so please ensure you have readily available a picture I.D. and your cruise documents.  You will then follow the signs to the terminal and continue on to the Baggage Drop-off area to hand your luggage to a porter.  The porters will ensure your luggage is taken on board so that shipboard staff may deliver it to your stateroom.  The customary tip for porter service is $1.00 per bag.

For guests who will park their car at the port, once you are at the Baggage Drop-off area, everyone aside from the driver may come inside the terminal while the driver continues to the parking area.  At most of our ports, the walking distance between the parking area and terminal is a short one, making it an easy walk for the driver. Depending on the walking distance, some cruise terminals have a complimentary shuttle to and from the parking area/terminal.

Embarkation Process - what to expect:

Security Checkpoint

You will go through the x-ray security machines with your carry-on luggage.  If your luggage exceeds 24"W x 16"H x 30"L, you must see a porter to have it checked in.

Check- in

From the security checkpoint, you will be directed to the check-in line.  Once you reach our check-in agent, you will need to present your picture I.D. and proof of citizenship, as well as establish your Sail & Sign on board account.  Once our check-in agent completes your registration, they will provide you with your Sail & Sign card.

On the following ships, the Sail & Sign card is also used to access your stateroom and serve as your boarding card to get on and off the ship while in the ports of call:  Carnival Inspiration, Carnival Elation, Carnival Paradise, Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Conquest, Carnival Glory, Carnival Miracle, Carnival Valor, Carnival Liberty, Carnival Freedom, Carnival Dream and Carnival Magic.

On these ships, in addition to the Sail & Sign card, our check-in agent will provide you with a stateroom key: Carnival Fantasy, Carnival Ecstasy, Carnival Sensation, Carnival Fascination and Carnival Imagination.

Embarkation Souvenir Photo

Our ship's photo staff will be in the terminal to capture your "Welcome Aboard" souvenir photo.  This photo will be displayed on board at the Photo Gallery and available for purchase.

APass (second security checkpoint)

This is your final embarkation step.  Everyone's photo, including infants, will be captured through our APass kiosks.  Your photo will be linked to your Sail & Sign card and used at security checkpoints when getting on and off our ships.


Do you have luggage restrictions?

In order to maintain a safe and secure environment, Carnival prohibits guests from bringing certain items on board, i.e., weapons, candles, irons, alcohol, or other dangerous goods.  According to our policy, Carnival conducts security scanning of all baggage and if prohibited items are found, they will be removed and stored on board for safekeeping until the end of the voyage.  The retained item(s) will be available for collection in onboard designated location on the morning of debarkation. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case.   For additional information, please refer to the terms and conditions of your cruise ticket contract.

We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom.  Should you choose not to unlock your bags and prohibited items are found during screening, your luggage will be retained until you can open it in front of security personnel.

Guests, 21 years of age and older, may bring one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage.

Guests are encouraged to limit their checked luggage to two suitcases per person, with each suitcase not to weigh more than 50 pounds (22.68 Kilograms) and not exceed 16"H x 24"W (40.64 cm x 60.96 cm);  there are no length restrictions.  Please attach your Carnival Cruise Lines luggage tags PRIOR to leaving home and make sure that they are still on your bags when checking in with us. In many ports, guests have the option of carrying luggage on board at embarkation and off the ship at the end of the cruise as long as it does not exceed 16"H x 24"W (no length restrictions).  This is an advantage you may want to consider as it will allow for quicker easier access to your bags.  Please note that Carnival assumes no responsibility for carry-on luggage.

Alternatively, curbside porters are available at the pier to take luggage to the vessel for delivery to your stateroom by shipboard personnel. Customary tip is $1 per bag. Please be sure each piece of luggage is unlocked and has a tag listing your name and stateroom number. Curbside porters are not employees of Carnival; therefore, if you experience any problems, please report them to porter management on site. Any luggage left at the pier will be forwarded at your expense. Claims for luggage loss or damage must be made in writing to the debarkation personnel prior to leaving the pier area.

If you are traveling by air, we strongly recommend that you contact your air carrier to obtain their luggage allowance policy for the maximum number, size and weight of bags that each guest is allowed at no charge.  Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by air carriers or airports.  We recommend that each guest verify with the airline representative that their luggage is checked-in to their final destination.

NOTE: There is limited porter service on 2/3-day Cruises-to-Nowhere.

LARGE COOLERS RESTRICTION:

Carnival Cruise Lines does not allow guests to bring large coolers on board its vessels. However small, personal-sized coolers, no larger than 12”H x 12”W x 12”L for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process; therefore, large coolers are not permitted as carry-on or checked luggage.

DEBARKATION BAGGAGE ADVICE:

While on board, you will be given numbered debarkation tags to place on your luggage. Please fill out the information on the back of the tag and remember your zone number.  When your zone is called, please proceed off the vessel to claim your luggage. It is easy to pick up the wrong bag, so check to make sure your name is on it. If your luggage is left at the pier, it will be forwarded to you at your expense. Claims for lost or damaged luggage must be made in writing with our debarkation personnel before you leave the pier area.


What is Carnival's policy for guests who are pregnant?

Carnival's policy regarding guests who are pregnant:

While at sea or in port, the availability of medical care may be limited or delayed.  Prenatal and early infant care in particular may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship or ashore in ports of call. Pregnant women are not allow to cruise unless their estimated gestational age on the day of disembarkation is 24 completed weeks or less.

Pregnant women with an estimated gestational age of 24 completed weeks or less, on the day of disembarkation, must submit, prior to departure, a letter from her attending physician certifying that her gestational status is in accordance with this policy, and that the expecting mother is fit to sail.

Because the safety of the pregnant mother and unborn child is our number one concern, Carnival will not accept any agreement or recommendation from the Guest and/or her physician that the policy be waived.


What is the earliest I can book my return flight?

Recommended times for outbound air flights.

Anchorage - earliest return flight after 11:00 AM

Baltimore - earliest return flight after 2:30PM

Charleston - earliest return flight after 11:05AM

Ensenada - earliest return flight after 11:30 AM for San Diego; 1:30 PM for Los Angeles International

Ft. Lauderdale - earliest return flight after 11:30 AM for Ft. Lauderdale; 12:00 PM for Miami International

Galveston (Houston Hobby or George Bush Intercontinental Airports)- earliest return flight after 1:30 PM

Honolulu - earliest return flight after 11:30 AM

Jacksonville - earliest return flight after 11:00 AM

Los Angeles - earliest return flight after 12:30 PM for Los Angeles International; 1:30 PM for John Wayne-Santa Ana/Orange County

Miami - earliest return flight after 11:30 AM for Miami; 12:00 PM for Ft. Lauderdale

Mobile - earliest return flight after 11:30 AM

New Orleans - earliest return flight after 11:30 AM

New York – Earliest return flights out of Newark, John F. Kennedy or LaGuardia Airports after 1:00 PM

Port Canaveral – Earliest return flight after 12:00 PM for Orlando and Melbourne Airports for 3 & 4 day cruises, 1:00pm for 7 day cruises

Rome - earliest return flight after 9:30 AM

San Diego - earliest return flight after 11:30 AM

San Juan - earliest return flight after 12:00 PM

Seattle - earliest return flight after 11:45AM

Tampa - earliest return flight after 11:30 AM

Vancouver - earliest return flight after 11:30 AM


Will Carnival handle pre-cruise travel arrangements for my wedding?

We strongly recommend that the bridal party arrive at least one day prior to sailing to avoid late flights, traffic, etc., on their wedding day. Coming in the day before is not a requirement for the wedding program, only a suggestion. Anyone using Carnival's Fly Aweigh Program may need to deviate their flights in order to ensure arrival in time for priority boarding. Early flights the day of sailing may not be available due to airline availability or scheduling.

Travel arrangements such as flight times, transportation to the pier from the airport and/or hotel are NOT arranged by Carnival's Wedding Department. Arrangements must be made with Carnival's Air/Sea Department to coordinate your flight times, flight deviations and pre-cruise travel packages as soon as possible. The non-refundable charge for the service is $50 USD per person (subject to change), plus any additional airline charge. This service is available for all guests under deposit until 45 days prior to sailing. sailing. For Alaska and Europe cruises, Deviation Request Forms will be accepted between 210 to 60 days prior to sailing. 


What is the cancellation policy for weddings on board?

Written cancellation MUST be received in our office by the date specified below if you wish to cancel your wedding. Weddings must be canceled separately from your cruise. Cancellation policy is as follows:

• Full refund if canceled 76 days prior to sailing

• $150.00 USD cancellation charge 75 to 46 days prior to sailing

• 50% of total wedding charges 45 to 8 days prior to sailing

• No refund if canceled within 7 days of sailing

Carnival's Wedding Department reserves the right to cancel or reschedule any wedding at any time and for any reason whatsoever without prior notice, and shall not be held liable for any inconvenience to guests by reason of such cancellation or rescheduling.

Sales Tax: All weddings taking place in any U.S. port are subject to sales tax.

Hurricane Season: "Hurricane Season" is defined as June 10th through November 10th. In the event any of our regular home ports or out ports is under hurricane or tropical storm watch or warning, and your wedding cannot take place, we will reschedule your wedding to another port, or cancel your wedding. In the event your wedding cannot take place, you will be fully refunded.

 
Weddings - Some additional points to keep in mind, given the venue, there are some restrictions

- A maximum of 50 non-sailing guests will be allowed per wedding

- Bubbles, rice, confetti, balloons, candles, bird seed, and/or fresh rose petals will not be allowed at any wedding.

- Personal Cake servers and knives will not be allowed.

-Fresh flowers and food items cannot be boarded and taken off the ship in any port.

- Couples providing their own minister for religious ceremonies are limited to 20 minutes.

- Couples providing own music at the wedding ceremony are limited to 3 songs for the ceremony.

- It is Carnival's policy to not allow outside entertainment, professional photographers, videographers, or their equipment onboard.


How can I book a wedding?

Carnival's Wedding Department is open Monday through Friday, 9:00 AM to 6:00 PM EST. You may contact the Wedding Department at 1-800-933-4968. All wedding couples should book their Carnival cruise prior to booking their "Fun Ship" Wedding Package. Due to limited space all wedding reservations will be allocated on a first come, first serve basis. Reception rooms will be subject to availablity. Weddings must be booked no later than 35 days prior to sailing. Only Carnival's "Fun Ship" Wedding Department can confirm the wedding date and location of your ceremony and reception. Our friendly and professional Wedding Coordinators will assist you with the planning stages of your wedding such as the time and location of your ceremony, reception, guests lists, floral upgrades, wedding cakes, live entertainment, tuxedos, photography services and video packages. A local Wedding Officiant (notary) will perform your ceremony. A Licensing Coordinator will assist you in obtaining your marriage license through the mail (where applicable). You will be contacted by your Wedding Officiant closer in to the sailing to coordinate all your ceremony details and explain the day's events from the time you arrive to the completion of your ceremony.

Phone Orders - Phone orders must be paid in full via credit card at the time your wedding is booked. All major credit cards are accepted.

Mail Orders - Advance reservations are required. Due to limited space, if you wish to send a travel agency check or money order, your booking will be put on hold for 48 hours. No notice of cancellation will follow. Please call and check availablity before mailing payment. No personal checks will be accepted. All payments for wedding programs must be made payable to: Carnival Cruise Lines Attention: Fun Ship Wedding Department MSSE-203N PO Box 025431 Miami, FL 33102 When call in your wedding reservation the following information is necessary: Carnival booking number, couple's names, home address, phone number and number of attendees.


Can I renew my marriage vows onboard?

Yes! Say "I Do" all over again. Carnival Weddings provide Renewal of Marriage Vow ceremonies for couples already legally married.

Our Renewal of vow ceremonies are performed by the Ship's Captain during the cruise*. We can provide an intimate setting for two, or invite your friends and family for this special celebration, followed by a reception. Additional amenities also available.

The Renewal of Marriage Vows Ceremony is symbolic in nature and has no legal nor binding effect. Couples with different last names are required to furnish proof of marriage. *Arrangements for the time and location of the ceremony will be made onboard with the Group's Coordinator. We will be unable to grant requests to perform the ceremony on Embarkation days or Formal nights. It is understood and agreed that Carnival Cruise Lines and it's Ship's Captain(s) (collectively "Carnival") shall use their best efforts to accommodate requests for a particular time and location of the ceremony, however, should a circumstance arise whereby the Ship's Captain is unable to perform the ceremony, or the time and location of the ceremony must be changed, Carnival will neither reschedule the ceremony or it shall be conducted by another level of management at the sole discretion of Carnival. Carnival shall have no liability for any compensation or other damages to the wedding couple or any of their guests due to any change.

 
Can I get married on board?

Yes!  Carnival Weddings offers a variety of wedding packages to fit every couples dreams and budget on their special day.

Civil ceremonies are performed in English by a Notary Public. Ceremonies in the ports of St. Thomas, Galveston, New Orleans, California, Barbados, Nassau, Jamaica and Grand Cayman are non-denominational and performed by a Minister. Weddings in Cozumel are performed by a judge, spoken in Spanish, translated to English. (Weddings are not performed on deck, at sea, in the staterooms or by the Ship's Captain.)

A witness can be provided if necessary.

Information Packages - Information packages for your ceremony will be mailed directly to you. Please fill out all the forms and return to the address provided. A representative will then contact you to explain the ceremony procedures and answer any additional questions.

Ceremony Changes - Due to time constraints, no ceremony changes will be permitted on the day of the wedding.

Time and Locations - All shipboard ceremonies are performed in port prior to sailing. Carnival has chosen several locations on board at which to have your wedding ceremony/reception. Locations are determined based on the number of guests attending., length of reception and entertainment requests. We will make every effort to honor specific requests for locations and times, however in the event there are multiple weddings on that day, requests will be considered on a first come, first serve basis. Ceremonies are scheduled and confirmed within two weeks of sailing. All times are approximate and can be delayed due to unforeseen events.


Are flowers/photography included in the wedding packages?

All floral packages include one Bridal Bouquet with matching boutonniere for the Groom. Bouquets for attendants and other floral upgrades can only be ordered through a Carnival wedding coordinator or wedding officiant. Due to U.S. agricultural restrictions, any flowers you choose to bring onboard must be silk only.

Photography services will be provided by a Carnival photographer who will be present to take photos throughout the ceremony, champagne toast, cake cutting, and reception if applicable. Following the reception, the photographer will also take photos at various locations around the ships. You will have the opportunity to preview and purchase your wedding photos during the cruise.

Beauty Salon - Due to time restraints, appointments at the shipboard beauty salon are not available the day of embarkation.

Tuxedo Rental - Is available. Information will be mailed to you at the time of booking. You can also visit our Gifts & Services page to review our Formal Attire selection.

Food & Beverage Service - Is available with reception packages. Other amenities such as Video Services and Live Entertainment are available with a variety of options. Some limitations may apply. More information is available with your Wedding Sales Agent.


Why should I purchase Carnival's Cruise Vacation Protection?

You’ve saved, you’ve waited and now you’re all set to go have a great shipload of fun – aboard a Carnival cruise. Preparing for your “Fun Ship” experience includes protecting yourself from unfortunate occurrences that threaten to interfere with your best-laid plans. By purchasing Carnival’s Cruise Vacation Protection  – with our new “Cancel for Any Reason” feature – you can receive reimbursement for your otherwise non-refundable cancellation penalties, medical costs, baggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Carnival’s Cruise Vacation Protection includes protects you with a 100% cash reimbursement of applicable penalties for cancellations due to

specified reasons, such as:

Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you.

You become ill and can’t travel.

You are involuntarily terminated or laid off by an employer.

A severe weather watch or warning is issued and affects your travel to the port of embarkation.

A common carrier delay due to inclement weather causes you to miss more than 50% of your cruise vacation.

Or, if you must cancel for ANY OTHER reason, our new “Cancel for Any Reason” feature will provide a future cruise credit equal to 75% of the applicable penalties.

Our plan also provides protection if:

A family member back home passes away and you must return from your vacation early.

Your luggage is lost by the airline.

You twist your ankle and must visit a doctor/clinic while traveling.

You incur any other unforeseeable events as listed in the Plan Description.

For your convenience, the cost of the plan will automatically appear as a option on your invoice. For a more complete description of the plan benefits,

terms, conditions, and exclusions please view our Plan Description.


What is the tipping policy for large groups?

Your group can prepay gratuities so attendees don't have to worry about it when on board. The gratuities cover your dining room waiter and bus person, head waiter and Matrie d’ along with the room cleaning personnel.


What can we do that is unique for our group?

We have a variety of options for unique venues and activities.  From our lounges and showrooms to several destinations where we sail there are a myriad of options for making your program unforgettable.  Pre-paid Group Shore Excursions can be arranged for groups of eight cabins or more booked through the Groups department (minimum 16 guests pre-paid on any one given tour). Groups of 50 guests or more may customize Shore Excursions for their group.   For more information, please contact our Group Event Planning Department via email at GroupEventPlanning@carnival.com


How is planning information for my group/meeting transferred to the ship?

On shore you will work with one of our Account supervisors and special services coordinators. They will create a final memo that details all of your on board program needs. This is similar to a Banquet Event Order BEO that you are familiar with on land. You will sign off on this memo confirming the details from your planning discussions and the ship will use this information to plan for your functions on board.


How far out do companies usually plan a meeting or incentive cruise?

This is not all that different from a land based resort program.

In the busier times of the year space, like in any popular resort hotel, can be at a premium. Overall your timing will mostly be based on the overall size of your program. Larger programs that require similar sized staterooms and stateroom categories will benefit from booking further out. The earlier you book the better the pricing tends to be as well. As a final thought the greater the flexibility you have in the dates of your program the more options you will have in deciding when to book.


How do I plan the dining for my group?

On a ship there are several options for dining. Breakfast and lunch are offered in the main dining room, casual dining buffet style in what we call the Lido deck area, or complimentary room service. Dinner has those same options but some ships also have a reservations-only supper club. You will select a set dining time for your group and also choose the tables your group will use for the duration of the cruise. Attendees have the options of dining together at these table for all meals, or if they choose they can partake in the other dining options. Many of our guests tend to dine together in their assigned dining room for dinner, choosing casual dining for other meals (breakfast and lunch) so they can enjoy ports-of-call or the other options available on board.


Are deposits different for Full Ship Charters?

There is a third deposit requirement that is different for a Full Ship Charter. Since you would be taking one of our ships out of service for that sailing you must take full financial responsibility for that sailing. That means a full unconditional irrevocable bank Letter of Credit for the full amount of the charter.


What is the cruise cancellation policy?

Cruise Cancellation Policy:

Length of Cruise 

Days Prior to Sailing
Departure Charge (Per Guest)

2, 3, 4, and 5 day cruises

Up to 61 days
None (except for Cruise-To-Nowhere and Early Saver Fares*)
 60 to 46 days
Deposit
45 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to 15 days
 Депозит или 75% всей стоимости (в зависимости от того, что будет больше)
14 days or less
100% of Total Fare
6 Day or longer cruises (Including Alaska and Hawaii)
Up to 76 days
None (except for Early Saver Fares*)
75 to 56 days
Deposit
55 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to  15 days
Deposit or 75% of Total Fare, whichever is greater
14 days or less
100% of total Fare
Europe cruises, Panama Canal cruises & Transpacific cruises 7,9,12,14 & 17 day. 
Up to 91 days
None (except for Early Saver Fares*)
90 to 56 days 
Deposit
55 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to  15 days
Deposit or 75% of Total Fare, whichever is greater
14 days or less
100% of total Fare

Note: Should cancellation charges apply, guests who purchased Carnival’s Cruise Vacation Protection -- including the new Cancel for Any Reason feature -- may be eligible for a refund of, or credits towards, the otherwise non-refundable value of their prepaid cruise vacation. Refer to the plan description for specific terms, conditions and exclusions.

Total Fare is defined as Cruise Fare, Air Fare Supplement, Transfer Services and Pre-/Post-Cruise Vacation Packages.

*The deposit is non-refundable.

^For Cruises-To-Nowhere, the cancellation charge is 25% of the total fare.

Government fees/taxes are excluded from cancellation penalties.

For special 3/4/5th guest rates, if the cancellation penalty exceeds the rate, the penalty will be equivalent to that rate. Reservations will be held until 30 minutes prior to departure without risk of automatic cancellation.

No refunds will be made in the event of "no shows". We recommend the purchase of trip cancellation insurance.


How do I add my booking number to carnival.com?

In order for a booking number to successfully be entered in carnival.com, the following fields must EXACTLY match the information in the Reservations system.

Guest's Last Name

Booking number

Ship

Sail Date

In the event that you feel all the data you entered is correct, you may want to contact your travel agent or 1-800-Carnival (if you booked directly) to double check if there is a discrepancy in your last name spelling and/or booking number you were provided.

NOTE: Presently you can only add individual booking numbers. Group booking numbers cannot be added at this time.


What should I consider when booking a cruise to Barbados?

Here are a few things to take into consideration when booking your Carnival cruise vacation to Barbados:

Pre-paid gratuities are required and automatically added at booking

Air supplements, cruise-only transfers and pre/post hotel packages are not offered

The Vacation Protection Plan (VPP) is not offered

Travel Documentation - For those guests who are beginning and ending their trip in Barbados, or are "in transit" (taking a flight at the Grantley Adams International Airport), it is a requirement that you possess a valid passport

Check-in Procedure

Guests may check-in after the ship has cleared upon arrival and up to 30 minutes prior to departure.

Guests must show the ship security officer their cruise documents and then proceed to the Information Purser's Desk for check-in.

Debarkation - Guests should allow sufficient time for Customs clearance; the recommended out bound air flight should be no earlier than 2:00 PM.


Are there restrictions on what we can bring aboard?

RESTRICTED ITEMS – SAFETY AND SECURITY POLICY

In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard.  Additionally, we reserve the right to confiscate (and destroy) any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be provided.  

Confiscated Items  

• Alcohol (hard liquor)/sealed, unopened bottles

• Beer/sealed, unopened bottles/cans

• Wine or champagne/sealed, unopened bottles - beyond the allowable limit of one bottle (750 ml. size) per adult 21 years of age (brought on at embarkation time only in their carry-on luggage) 

• Clothing irons and steamers (all Carnival ships offer laundry facilities with irons and ironing boards. Fleet-wide valet laundry service is also available for a nominal fee.)

• Electrical and household appliances, i.e. coffee makers, hot plates, toasters, etc. (See Exceptions)

• Heating Pads

• Hookah

Exceptions:

• Personal grooming devices such as hair dryers, flat irons, curling irons, and shavers, are allowed on board when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

• Electronics such as laptops, cameras, cellular phones, etc. are allowed on board when used with proper caution.

• Electrical devices such as fans, power strips, multi plug box outlets/adaptors, and extension cords are allowed on board when used with proper caution.  However, if such devises are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. 

 
Prohibited Items – will be disposed of prior to boarding 

• Large coolers

(Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.)

•  Alcohol in unsealed containers 

•  Firearms (Including, non-firing weapons and starter pistols)

•  Ammunition (i.e., bullets, shot or missile that can be fired using a propellant)

•  Imitation or replica weapons (Including., de-commissioned weapons or those not capable of being fired, toy weapons, or any other item made, intended or adapted to be used as a weapon)

•  Explosives or explosive component parts, (Including, detonators)

•  Fireworks or pyrotechnics (except those previously approved in connection with a company stage production which have been properly manifested)

•  Taser or electronic stun guns

•  Pepper or mace sprays 

•  Telescopic or regular batons

•  Martial arts equipment (Including; flails, throwing stars, belt buckle knives, etc.)

•  Handcuffs, brass knuckles

•  Compressed gas bottles/cylinders

(Medical gas bottles/oxygen cylinders:  Allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area.)

•  Knives with blades longer than four (4) inches ( Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise.)

•  Dive tanks (empty or full), diver spears/slings  

•  Household goods or tools of trade (Anything not listed under Exceptions)

• Candles

• Incense

•  Volatile and highly flammable liquids such as cigarette lighter fluid

• Scissors with blades longer than four (4) inches (Large scissors of the type used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held onboard in the same manner as dive knives.)

•  Medical Marijuana, Kava

•  Bicycles

• Surfboards - (Boogie Boards no more than 42 Inches in length are allowed for use in port only and must be stored in guest’s stateroom)

• Scooters (only permitted if used for mobility – must be stored in guest’s stateroom)

• Boats/canoes

• Segways

•  Any footwear with wheels, i.e. Heely’s type shoes

•  Lasers

•  Emergency Position Indicating Radio Beacon (EPIRB)

 

Miscellaneous Concerns:

• Live Animals:  Only qualified service animals once approved by Guest Access Services at time of booking.

• Flowers and Plants:  May be brought on board in the port of embarkation but are not permitted to be taken off the ship in the United States, per the U.S Customs and Border Patrol (CBP) Agricultural Division.

• Musical Instruments: We will allow musical instruments onboard, however, if a noise complaint is received it will be confiscated by shipboard security and returned to the guest on the morning of debarkation.

• Radios/Boom Boxes: For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas.

• Wrapped Gifts: Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request.

• DVDs/VCRs/Nintendo/Play Units:  Due to compatibility issues with stateroom televisions, these items can only be utilized in suites and guests must provide their own RCA cables.

• Fish Caught on Fishing Expeditions: The fish cannot be brought on board; it must be shipped home.

• Floatation Devices:  For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board.  

• Golf Clubs:  Should be included with checked baggage and remain in the cabin when not in use.

• Items for In Port Use only: Snorkel gear, skateboards, fishing rods (packed), tennis rackets, kites (packed), roller blades/skates, metal detectors, Boogie Boards no more than 42 Inches in length.  These items      must be stored in stateroom.

 TopCan I sail with my infant?

Minimum age for sailing is 6 months, with the exceptions of Transatlantic, Hawaii and South American cruises, which are 12 months.

This policy is in place due to the infant's vulnerable health. While at sea or in port the availability of medical care may be limited or delayed. Early infant care, in particular may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship or ashore in ports of call.

Fly-Aweigh infants (6 to 23 months of age) will be charged the "Cruise-Only" rate as long as the infant sits on a parent's lap on the airplane. If an airline seat is requested by the parent, then the infant will be charged the standard Fly-Aweigh rate. When an infant reaches 24 months of age, an airline ticket is required by the airlines.

Standard cruise fare applies to booking of a minor.


What to wear?

Casual attire is the order of the day. We suggest shorts, sundresses, tank tops, etc. for the ladies, and for men; shorts, polo shirts, T-shirts, etc. will do.  We suggest you wear rubber-soled, low heeled or flat shoes for extra traction while onboard.  The use of any footwear with wheels, including but not limited, to Heelys© shoes, is prohibited on board our ships.  For dining you may want to dress up a bit and/or bring along a light sports jacket or cardigan.

Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout your “Fun Ship” voyage, where you will have the opportunity to showcase your more elegant attire. For those who want casual attire for dinner time, the Lido Restaurant is open nightly, and has a more relaxed theme. However, shirts and shoes/footwear (flip-flops) must be worn at all times inside the Lido Restaurant.

Both dress codes for the dining rooms are described below.

Cruise Casual Dining Dress Code:  Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).

Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.

Cruise Elegant Dining Dress Code:  Gentlemen - Dress slacks, dress shirts. We also suggest a sport coat. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so.  Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too!

Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

Special Sailings

For Canada/New England/Alaska cruises:   Sweaters, lightweight jackets and raincoats are suggested.  Casual clothes that can be layered easily are highly recommended.  Bring a heavier sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas.

For South America and Europe cruises: Comfortable shoes and a just-in-case raincoat. Bring a sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders).


How old do you have to be to travel alone? (Traveling with minors)

Carnival's policy regarding guests traveling alone or traveling with minors:

Guests are required to be 21 years old (on embarkation day) to travel. Guests under the age of 21 must be accompanied in the same stateroom by a parent or guardian 25 or older. The exceptions Carnival will make to this policy are:

Guests Under the Age of 21 Traveling with Parents / Grandparents

Guests under the age of 13

• Minors can be booked in separate staterooms, only if booked next door or directly across the hall from the Parents/Grandparents stateroom.

Note: Minors 13 and under may only be booked in a balcony stateroom with the Parents/Grandparents"; this also applies to connecting staterooms.

Guests 13 - 17 years of age

• Minors can be booked in separate staterooms, by up to 3 staterooms in between the minor stateroom and the Parents/Grandparents stateroom.

Note: Minors age 13 may only be booked in a balcony stateroom with the Parents/Grandparents; this also applies to connecting staterooms.

Guests 18 years of age and older

• Minors are 18 and older not required to be booked within close proximity nor on the same deck as the Parents/Grandparents.  However, we will place you as close together as possible.

Guests Under the Age of 21 NOT Traveling with Parents / Grandparents

The minor must travel with a guardian 25 years of age or older in the same stateroom. The exceptions Carnival will make to this policy are:

• Legally married couples and same gender union couples less than 21 years of age must provide Carnival with legal proof of marriage/civil union at least two weeks prior to sailing.

• Documentation can be e-mailed to individualsailingsupport@carnival.com or faxed to 305-406-6479.

• For those guests whose marriage/civil union will not take place until closer to the sailing date, they must bring proof of their marriage/civil union to embarkation. Failure to do so will result in denied boarding and  no refund.

• Documentation: marriage license issued by the County Clerk’s Office; legal proof of civil union; for newly married couples: a copy of the marriage license application signed by the official that performed the ceremony.

Infants must be at least six months old (twelve months for Transatlantic, Hawaii and South America cruises) to be eligible to travel.

Guest ages will be verified at embarkation. Guests not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

Please note that adult guests are responsible for the safety and behavior of their minor guests. Our Camp Carnival®, Circle "C" and Club O2 programs features supervised activities for children 2-17.

Spa Carnival and fitness center: Guests under 12 years of age are not permitted in these facilities.  Guests between the ages of 12 and 16 must be accompanied by an adult at all times.

All guests 16 years of age or older must provide an official photo I.D. When traveling with a minor and both parents/legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent/legal guardian authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security. Please note that a notarized letter to this effect is required if debarking with children in Mexico.

Air Travel / Hotel Stay - Guests under the age of 21, staying at any hotel in conjunction with Carnival’s Fly Aweigh® program, may be required to be accompanied by a guest 21 years or older in the same room as per each hotel’s policy. Permission for minor guests to fly unaccompanied is determined by the airlines as per each airline’s policy.  We suggest you check with your scheduled airline for their requirements.  Carnival assumes no responsibility for guests under the age of 21 traveling unaccompanied by air.


How do I request a upgrade?

Carnival has made selecting the cabin location you want more affordable than ever. Assigning your cabin as early as possible ensures you get the best locations available. Opportunities to purchase an upgrade in your accommodations are available prior to the sailing date, subject to availability.  Please contact Guest Services at 1800-438-6744 ext 70355.

Note: We cannot accommodate requests for upgrades on the day of sailing as we sail at capacity.

 
Are passports required?

Carnival requires guests to provide proper travel documentation in order to travel. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory.  Non-U.S Citizens must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.

It is recommended that all guests travel with a valid passport during their cruise. This will enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must disembark the ship before their cruise ends due to an emergency to fly back to the U.S without significant delays and complications. It is also recommended that all guests travel with a passport valid for at least 6 months beyond completion of travel.

*If you need to obtain a passport quickly, Carnival recommends that you contact VisaCentral at www.visacentral.com/carnival or by phone: 1-866-788-1100.  Callers should mention that they are sailing on Carnival to receive discounted service fees.


I had to book my guests through individual reservations can I give dining pairings for them?

The group dining department will only provide tables for individual reservation traveling with parties of 21 cabins or more. You can send an email to groupdining@carnival.com.


Can I get a dining chart sent to me for my group?

At this time dining charts are only sent out to the largest group on that sailing.


Can I just send over my dining request to the groups department without contacting any one?

This is not recommended. Each ship and dining room is uniquely different and changes are always made to improve the dining experience. Please contact our dining department to ensure you are not sending in a request that cannot be accommodated.


Will the group dining department contact me to finalize my group dining?

No, we request that you contact the group dining department to set up table sizes and location for the group after the group has been paid in full and no later than 4 to 6 weeks prior to sail date.


Can you clear the dining waitlist for certain guest?

No, the dining waitlist clears the guest in the order of their book date. We cannot manually override the system.


Can my group hold extra seats just in case some of the waitlisted guests clear?

No, The dining department will set the group up with the exact amount of seats that are confirmed for the group.


How do I change the dining time for my group guests?

Effective March 1, all travel agents can make changes to the guest dining time online at bookccl.com.


Which Carnival ships have the Steakhouse?

The Steakhouse

With an elegant, but fun-filled, relaxed and somewhat casual atmosphere and a menu that includes steakhouse favorites, the Steakhouse is guaranteed to be a favorite dining spot. For a nominal fee of $35 USD per person, guests can take in the atmosphere and enjoy the amazing culinary creations of our chefs.

The fee includes an appetizer, entrée, dessert and the wait staffs’ gratuity; additional gratuities are optional and may be extended in cash or to the guest's Sail & Sign Account, at the guest's discretion. The fee does not include any beverage that is normally ordered through the bar service such as wine, liquor, soda and bottled water. The $35 USD fee also applies to children.

The Steakhouse is an alternative to eating in the Main Dining Room or the Lido Restaurant, open daily, 5:30pm-9:30pm.

The dress code for the Steakhouse is Cruise Elegant (Jeans permitted on Cruise Casual evenings).

 

Available on the following ships:

Carnival Spirit - Nouveau Restaurant

Carnival Pride - David’s Steakhouse

Carnival Legend - The Golden Fleece Steakhouse

Carnival Miracle - Nick and Nora’s Steakhouse

Carnival Conquest - The Point Steakhouse

Carnival Glory - Emerald Room Steakhouse

Carnival Liberty - Diamonds Steakhouse

Carnival Valor - Scarlett’s Steakhouse

Carnival Freedom - Sun King Steakhouse

Carnival Splendor - The Pinnacle Steakhouse

Carnival Dream - The Chef’s Art Steakhouse

Carnival Magic - Prime Steakhouse

Carnival Breeze - Fahrenheit 555 Steakhouse

Carnival Sunshine - Fahrenheit 555 Steakhouse

 

Can I see online what dining room the group will be assigned to?

No, The dining room assignment will be noted on the Guest’s Sail and Sign card.


What is the earliest I can contact the dining department to set up table assignments for my group of 8 cabins or more?

The groups dining department can be contacted after the final payment date of the group or no later 4 to 6 weeks prior to the sailing.


How do I set up tables for my group guest of 8 cabins or more?

Contact the Groups Dining Department no later than 4 to 6 weeks prior to the sailing or after final payment whichever comes first. You will work with the Dining Coordinator to set up a good location and proper table sizes for the group. Once this is complete dining pairing must be sent in no later than 3 weeks prior to the sailing.  groupdining@carnival.com


If the dining time I want is not available, what should I do?

Confirm for the available dining time and waitlist for your preferred dining time.


When will I find out if my waitlisted dining time has been confirmed?

An automatic email notification will be sent to the email address listed in the profile of the booking. The email will give the group booking number, the ship, sail date, the name of the guest and confirmed dining time.


How do I cross reference a guest booked through individual reservations to dine with our group?

You will need to contact the groups dining department with the cross referenced booking number, these guest must be confirmed for the same dining time as the guest they wish to sit with in the group. Guest must also be booked through the same travel agency or booked directly with Carnival Cruise Lines.


Can I arrange a Bridge or Engine Room tour for my group?

For those who want to get an insider’s look at the inner-workings of a Carnival "Fun Ship," the line has created Behind the Fun, a guided tour that provides guests with a unique insight into the company’s shipboard operations.

The informative three-and-a-half-hour tour offers participants a behind-the-scenes look at a wide range of shipboard venues that are normally off limits to guests.  During the tour, key shipboard personnel, including the captain, chief engineer, chef de cuisine and other department heads, share their vast knowledge in their particular area of expertise.  Included are stops backstage in the main show lounge, laundry room, crew galley and dining room, crew gym, crew training center, main galley, as well as the ship’s bridge and engine control room.

Behind the Fun participants will also receive a number of commemorative gifts, including a custom-made Behind the Fun baseball cap and lanyard, a Team Carnival Picture Perfect book, and complimentary photos with the captain on the bridge.

Behind the Fun tours can be booked through the ships’ shore excursion desk. The cost is $95 per person and capacity is limited to 16 guests per tour. Guests must be 8 years old or older to participate; anyone under 18 must be accompanied by an adult.    


How can I book Shore Excursions and Tours for my group?

Make sure your group gets the most out of their cruise with Group Shore Excursions.  Pre-paid Group Shore Excursions can be arranged for groups of eight cabins or more booked through the Groups Department (minimum 16 guests pre - paid on any one give tour).  You may contact us after your group has finalized but no later than 30 days prior to sailing.  For more information regarding a Pre-paid Group Shore Excursion, please contact our Group Event Planning Department via email at GroupEventPlanning@carnival.com.


Can I reserve a lounge for my group to gather and socialize?

Our onboard lounges are utilized for private group parties, and our onboard entertainment and activities.  Groups who wish to gather informally or get together to socialize, are encouraged to agree upon a designated public location and time once onboard and communicate this location to the members of the group.


What type of equipment is available for my event?

We have a wide variety of equipment available onboard including but not limited to corded microphones, podiums, LCD Projectors and Screens.  Most equipment will be provided at no additional charge.  For more information, our Event Planning Department can be reached via email at GroupEventPlanning@carnival.com


Can I have a private party onboard?

One of the benefits of booking through a group with Carnival is the assistance of our Group Event Planning Department, who can arrange pre-purchased cocktail parties for groups with a minimum of 20 guests.  Events will be scheduled based on availability and at a time that will not conflict with dinner times and popular Carnival events such as Captain’s Celebration and Fun Farewell parties.

To make these arrangements contact the Group Event Planning Department via e-mail at Groupeventplanning@carnival.com                        


Is the cruise price included with the wedding package?

No. The cost of the wedding package and services do not included the cruise.  You cruise purchase would be handled separately.


Can I use my own cake topper?

Yes, providing that your topper is cleared for boarding. A keepsake topper still will be provided.


Will my ceremony be performed by the Captain?

All wedding ceremonies are performed by a local Officiant provided by the wedding vendor.


Can I get married on the deck?

Wedding ceremonies cannot be performed on the deck of the vessel. However, our Photographers will use the deck location for photo opportunities.


How do you determine the room my wedding will be in?

Wedding lounges are assigned based on the number of guests and, entertainment selected for a reception.


What time do the weddings start?

In most ports, weddings start at approximately 1:00 p.m.


Which time of the year is less expensive to have a wedding?

Wedding prices are set on an annual basis and subject to change. There are additional surcharges during the months of January, February, May, June, and December. A holiday surcharge will apply for Thanksgiving, Christmas and New Year’s Day.


What is the deadline to book a wedding?

35 business days prior to sailing. There is a sixty day requirement for booking a wedding if, Carnival is assisting with obtaining a marriage license.


What is the maximum number of guests I can have at my wedding?

The maximum number of guests attending a wedding is based on the package booked. The maximum number of Non-Sailing guests attending a wedding is fifty (50).


At what time do my wedding guests and I need to be at the port?

Priority Boarding is provided for couples being married the day of embarkation, once the ship is cleared by U.S. customs.  Arrival time for wedding guests is usually 10:30 a.m. for most ports. These times are provided with embarkation instructions through our Wedding Departments based on the sailing port.

All wedding ceremonies are timed, priced and coordinated for the time allotted for your specific package. You must be at the pier at the time indicated by your wedding coordinator for priority boarding. Please be prompt.

Couples being married later in the cruise will follow general boarding procedures.


Will I be allowed to use my own unity candle?

Candles are restricted and not authorized for boarding. Unity candles are available as upgrades through our wedding vendors.


What's included in the wedding ceremony set up?

The onboard wedding set up includes one isle runner, two pillars with white silk floral arrangements.


How long is the wedding ceremony?

The ceremony is approximately fifteen to twenty minutes.


Can I pay a deposit for the wedding?

Full payment is due at the time of booking your wedding. Weddings can be booked by phone with a credit card. Certified checks and money orders are accepted from Travel Agents only.

Onboard

What is the required travel documentation for all ports?

TRAVEL DOCUMENTATION - ALL GUESTS & PORTS

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

CRUISE TRAVEL

U.S. Citizens

Carnival highly recommends all guests travel with a passport.  Although a passport is not required for U.S. citizens taking cruises that begin and end in the same U.S. port, travelling with a passport may help to expedite your CBP clearance upon return to the U.S.  Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons.

The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, listed below. 

•             Valid U.S. Passport

•             Passport Card

•             Original or suitable quality copy of a Birth Certificate (Issued by a government agency: state/county/city) and a government issued photo ID if 16 years of age and older.

•             Original Certificate of Naturalization

•             Trusted Traveler Program Membership Card,  e.g., Nexus Card, Sentri Card or Fast Card

•             Enhanced Tribal Card   

•             A Consular Report of Birth Abroad

•             Enhanced Driver's License (EDL) - only acceptable at land and sea ports of entry.  Cannot be used for air travel outside the U.S. Please check if your state issues EDLs.

 Copies of U.S. passports and naturalization papers, hospital and baptismal certificates are not WHTI compliant documents, therefore, are NOT acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.

*If you need to obtain a passport quickly, Carnival recommends that you contact VisaCentral at www.visacentral.com/carnival or by phone: 1-866-788-1100.  Callers should mention that they are sailing on Carnival to receive discounted service fees.

Photo Identification

In addition to proof of citizenship, a non-expired government-issued photo I.D is required of all guests 16 years of age and older. The following are acceptable:

•             Driver’s License

•             Driver’s Permit

•             School/Student I.D (acceptable ONLY for guests under 19 years of age)

•             Government-Issued identification card (city/state/federal)

Sailings from Hawaii and Transpacific Cruises

U.S. citizens must have a valid passport.

 

U.S. Alien Residents and Non-U.S. Citizens

U.S. Alien Residents require a valid Alien Resident Card and, in some cases, a passport (depending on itinerary) to travel on all Carnival cruises.  Guest must check with their consulate, travel agent or appropriate government authority to determine if their nationality requires they also bring a passport along with their Alien Resident Card.

Non-U.S. citizens require a valid machine readable passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable, to travel on all Carnival cruises.  Guests are advised to check with their consulate, travel agent or appropriate government authority to determine the necessary documents.

Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Pilot Program, must still have a valid unexpired passport. U.S. State Department regulations require all guests traveling from visa-waiver countries be in possession of a machine-readable passport that includes a biometric identifier - e.g., embedded digital photograph. Otherwise, guests will be required to obtain a U.S. Multiple Re-entry Visa. Guests without proper identification may be refused boarding or entry into the United States.

On occasion, non-U.S. citizens and U.S. Alien Residents may be asked to surrender their passport and/or Alien Resident Card at time of embarkation. These documents will be returned upon completion of the Immigration inspection at the time of debarkation.


All Guests Traveling to Canada

U.S. Citizens require a valid passport or WHTI compliant documents.

Certain foreign nationalities will require a visa for sailings calling on Canada, in additional to other ports of call.  This visa must be obtained prior to your cruise and will be checked at embarkation. All guests must check with their travel agent or the appropriate government authority to determine the necessary documents. 


All Guest Traveling to Mexico

To debark for more than 24 hours in Mexico, guests must have obtained a Mexican Tourist Card from either a travel agent or a Mexican consulate prior to their departure.

If you are traveling with minor children without both parents/legal guardians and plan on terminating your cruise in Mexico.


AIR TRAVEL

Valid passports are required for air travel to any port outside the U.S. This will impact all guests traveling by air to embark or debark in Vancouver for our Alaska or Hawaii cruises; and our Canadian guests that travel by air to or from any of our U.S. embarkation ports. This will also enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must debark the ship before their cruise ends to fly back to the U.S without significant delays and complications. Please note that in some cases, depending on itineraries, you may not be allowed to meet the ship at the next port of call if you miss the ship at the embarkation port.

Guest names on travel documents (passport, Alien Resident Card, birth certificate, etc.) must be identical to those on the cruise and airline tickets. Otherwise, proof of name change (e.g., a marriage license) with a valid driver's license (or other government-issued photo ID) must be presented.


Top Why are you introducing new cruise fares?

We are proud to introduce a range of fares and price points that aligns with our guest’s preference and provides them with more choices when selecting their desired fare. Now guests will have the option to "trade up" from a lower fare.


How does the introduction of new Cruise Fares impact Early Saver?

Our Early Saver program is still available.  Early Saver will continue to be available up to three months prior to sailing for short cruises and up to five months prior to sailing for long cruises.  Early Saver guests are eligible for price protection up to two days prior to sailing.


For fares that do not offer price protection, am I still eligible for complimentary upgrades in lieu of any price adjustment?

In order to protect the integrity of our program with price protection features, complimentary upgrades will no longer be offered to any bookings that do not have the price protection feature.


Is Early Saver still considered the lowest available rate?

No.  Super Saver, our new fare program, will be priced lower than Early Saver, but it comes with more restrictions and does not come with a cabin assignment (see details on the Super Saver program).  Early Saver will be the lowest available rate with a cabin assignment. 


Does Early Saver follow the standard deposit, payment and cancellation terms?

The deposit and payment terms of Early Saver have not changed.  Guests who cancel prior to the final payment date will receive a future cruise credit in the amount of the deposit less a $50 USD service fee per person.  The future cruise credit can only be redeemed on bookings made in USD currency, will be applied to guests’ cruise fare, is non-refundable, non-transferable and any unused portion will be forfeited.  Guests must sail within 24 months from the date of the cancellation.  Cancellations that occur after the final payment due date are subject to standard cancellation penalties.


What if I’m book on Early Saver & I need to make changes to my ship or sailing date?

Ship and sailing date changes are allowed prior to the final payment due date, subject to a $50 USD service fee per person, per change.  Changes made after the final payment due date are subject to standard cancellation penalties.


What is the price protection assurance feature with Early Saver?

If you find a lower Carnival advertised fare after booking your cruise, we will honor it, issuing the difference in the form of a non-refundable onboard credit.  The lower fare must be: (a) for the same ship, sailing, stateroom category and number of guests (b) available for booking at the time you submit your request for the lower rate and (c) a rate the guest in the cabin are eligible to receive, if special restrictions apply.

Early Saver guests are not eligible to be protected on the following programs:  Super Saver, Instant Saver or any other program that does not allow cabin selection at the time of booking. Price protection will be subject to the prevailing fees and/or fuel supplement if applicable.


Is the price protection policy the same for new and existing Early Saver bookings?

No.  New and existing Early Saver bookings both have price protection up to 2 days prior to sailing.  However new Early Saver business cannot be protected to Super Saver, Instant Saver, or any fare that does not offer cabin assignment or any rate not publicly advertised on Carnival.com.

The policy for existing Early Saver business is slightly different in that they can be protected to Super Saver and Instant Saver fares.  Please note if existing Early Saver guests want to be protected to Super Saver or Instant Saver they will be required to forfeit the stateroom they selected and we will assign their stateroom at check in. 


What should I do once I find a lower rate and I’m booked on an Early Saver?

Complete a price protection claim form http://www.carnival.com/cms/requestforms/bookcclEarlySaverForm.htm

If the request meets the price protection requirements, we will process your onboard credit for the fare difference and send you an email confirmation.


What information must be submitted for an Early Saver price protection request?

When submitting an Early Saver price protection request form please include the following:

•             Guest(s) name

•             Sailing information

•             Available cruise fare being requested

•             Where the lower advertised fare was found


When can I submit an Early Saver price protection request?

We will accept price protection requests up to two business days prior to sailing.


How many times can I submit an Early Saver price protection request?

Provided that you are eligible for the lower fare, there are no restrictions to the number of price protection requests or the requested amount.


What is Super Saver?

Super Saver is a discounted rate and is perfect for travelers who are confident in their travel plans and flexible about their stateroom accommodations. 


How does Super Saver work?

Guests will select their stateroom accommodation type (Interior, Ocean View, Balcony or Suite) and we will assign the specific stateroom. 


Does Super Saver follow the standard deposit, payment and cancellation terms?

The deposit and payment terms are the same.  However, Super Saver requires a NON-REFUNDABLE deposit per person.


What if I’m booked on a Super Saver need to change my ship selection and/or sail date?

If the change is made prior to your final payment due date, a penalty of at least the deposit amount per person will be assessed.  Changes made after the final payment due date are subject to standard cancellation penalties.


What if I’m booked on Super Saver and need to cancel my cruise vacation?

If the cancellation is made prior to your final payment date, a penalty of at least the deposit amount per person will be assessed. 

If the cancellation occurs after your final payment date, standard penalties apply.  Please refer to the Cruise Ticket contract for additional details.  No exceptions will be made. 

Note: We encourage your clients to purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


If I book the Super Saver fare and later find a lower rate, will I be eligible to be protected at the new lower rate?

No.  Super Saver does not have the price protection assurance feature.


What happens if I’m booked on Super Saver and can no longer take my cruise vacation but I have a family member or friend who would like to take my place?

This is treated as a cancellation.  We would have to cancel the reservation, assess a penalty and then add your family member or friend to the reservation. 


Super Saver cancellation rules:

If the cancellation is made prior to your final payment date, a penalty of at least the deposit amount per person will be assessed.

If the cancellation occurs after your final payment date, standard penalties apply.  Please refer to the Cruise Ticket contract for additional details.  No exceptions will be made. 

Note: We encourage your clients to purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


When will I receive my stateroom assignment if I’m booked on a Super Saver?

You’ll receive your stateroom assignment at check in.


What is Easy Saver?

Easy Saver becomes available after the Early Saver fare closes and allows guests to select their desired stateroom location based on personal preference.


Does Easy Saver follow your standard deposit, payment and cancellation terms?

The deposit and payment terms are the same.  Guests who cancel prior to the final payment date will receive a future cruise credit in the amount of the deposit received less a $50 USD service fee per person.  The future cruise credit can only be redeemed on bookings made in USD currency, will be applied to guest’s cruise fare, is non-refundable, non-transferable and any unused portion will be forfeited. Guests must sail within 24 months from the date of the cancellation.  Cancellations that occur after the final payment due date are subject to standard cancellation penalties. 

We recommend that your clients purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


What are the advantages of booking the Easy Saver fare?

Guests are able to select their exact stateroom location (deck, location on the deck and cabin number) based on their personal preference. 

The Easy Saver fare also allows guests some flexibility by only charging a $50 USD per person for a ship or sail date change prior to the final payment due date. 


If I book the Easy Saver fare and later find a lower rate, am I eligible to be protected at the new lower rate?

No.  After booking Easy Saver, no price protection changes are allowed, even if the Easy Saver fare lowers after you made the cruise reservation. 


What is Instant Saver?

Instant Saver is a discounted rate, which is available closer to the sailing date and is perfect for travelers who are confident in their travel plans and flexible about their stateroom accommodations. 


How does Instant Saver work?

Guest’s select their stateroom accommodation type (Interior, Ocean View, Balcony or Suite) and we assign the specific stateroom. 


Does Instant Saver follow the standard deposit, payment and cancellation terms?

No. Instant Saver requires a full payment at the time of booking and the full payment is non-refundable and non-transferable.  

Note: We recommend that guests purchase Carnival’s Vacation Protection Plan to cover them for life’s unexpected moments. 


What if I’m booked on an Instant Saver and need to change my ship and/or sail date?

You will be subject to a cancellation penalty of at least the full per person cruise fare for ship and/or sail date changes.  No exceptions will be made.   


If I book the Instant Saver fare and later find a lower rate, will I eligible to be protected to the new lower rate?

No.  Instant Saver does not have the price protection assurance feature.

TopWhat happens if I’m booked on an Instant Saver and I can no longer take my cruise vacation but have a family member or friend who would like to take their place?

This is treated as a cancellation.  We would have to cancel your from the reservation, assess a penalty (see “What if I need to cancel my cruise vacation?” for the penalty rules), add your family member or friend to the reservation and collect the full per person cruise fare for the new guest.


When will I receive my stateroom assignment if I’m booked on an Instant Saver?

You’ll receive your stateroom assignment at check in.


What is Fun Select?

Fun Select is one of our most flexible rates and allows guests to upgrade their stateroom to a higher deck or a better location on their current deck.


How does Fun Select work?

Booking at the Fun Select rate gives guests a FREE two category stateroom upgrade.  The upgrade is within the accommodation type selected (Interior to Interior, Ocean View to Ocean View, Balcony to Balcony or Suite to Suite).  So, if you select an Interior stateroom, you can be upgraded to another Interior stateroom that is located on a higher deck or better location on the deck you initially selected.


Why is Fun Select considered a “flexible rate”?

When purchasing the Fun Select rate prior to the final payment date, you can make changes to their reservations without a penalty (as long as the change takes place prior to the final payment date).  The changes include but are not limited to ship and/or sail date changes, cancellations and name changes. 


Does Fun Select follow the standard deposit, payment and cancellation terms?

Yes.  Please visit the Cruise Ticket Contract for specific details.


What is Fun Select Plus?

Fun Select PLUS is one of our most flexible rates and allows guests to upgrade their stateroom to the best available location on the ship. 


How does Fun Select Plus work?

When guests book Fun Select, they will receive up to a seven category upgrade for free.  The upgrades are within the accommodation type selected (Interior to Interior, Ocean View to Ocean View, Balcony to Balcony or Suite to Suite).

The free upgrades are provided based on availability.


Why is Fun Select Plus considered a “flexible rate?”

When guests purchase Fun Select Plus prior to the final payment date, they can make changes to their reservations without a penalty (as long as the change takes place prior to the final payment date).  The changes include but are not limited to ship and/or sail date changes, cancellations and name changes. 


Does Fun Select Plus follow Carnival’s standard deposit, payment and cancellation terms?

Yes.  Please visit the Cruise Ticket Contract for specific details.


What is the "Faster To the Fun" program? (FTTF)

Faster to the Fun

Want to squeeze every minute of fun out of your vacation? You can with our Faster to the Fun package. With this package, you get an express lane to the FUN (and yes, FASTER!). Here’s what it includes:

Priority Security, Check-in and Express Boarding

Bypass lines and have exclusive security screening lanes. If you arrive after general boarding has begun, you may bypass the general boarding line and board via the Faster to the Fun lane. The quicker you are on the ship, the quicker you get to hold a frosty drink.

First Access to Stateroom

Your stateroom will be ready for you as soon as you board so you can relax or freshen up for all the fun you are about to have.

Express Luggage

Your luggage will be expedited to your stateroom so you can unpack and don your cruise attire first!

Guest Services

Quickly have any of your questions answered or requests addressed as you will have a dedicated phone and line at Guest Services.


Dining Reservations

Priority Main Dining Room and Specialty Restaurant reservations

Tender Priority

You will have priority tender from ship to shore (multiple departure times may be possible) so you can explore ashore as quickly as you want to.

Debarkation Choices

We are always sad to see you go. But when your cruise is over, you may choose an early or late disembarkation time upon arrival to your homeport.

Now guests can maximize their vacation fun with Carnival’s Faster to the Fun (FTTF) package. This program is available for purchase via Carnival.com Shore Excursions.

Faster to the Fun has been rolled out in the following home ports: 

Miami: Carnival Imagination / Carnival Liberty / Carnival Glory / Carnival Breeze / Carnival Victory / Carnival Conquest

Port Canaveral:  Carnival Ecstasy / Carnival Sensation / Carnival Dream

Tampa:  Carnival Paradise / Carnival Legend

Jacksonville:  Carnival Fascination

Fort Lauderdale:  Carnival Freedom

Long Beach: Carnival Inspiration

New Orleans:  Carnival Elation / Carnival Conquest / Carnival Sunshine

Galveston: Carnival Triumph / Carnival Magic

Charleston: Carnival Fantasy

San Juan: Carnival Valor

Barcelona: Carnival Sunshine

Dover: Carnival Legend

Long Beach: Carnival Inspiration / Carnival Imagination

Seattle: Carnival Miracle

Baltimore: Carnival Pride

New York: Carnival Glory  / Carnival Splendor


Why does Carnival need emergency contact information?

In the unlikely event of an emergency, this information will put us in a better position to help.


What is the difference between Individual Boarding Pass and All-In- One Boarding Pass?

Print Individual Boarding Pass (/Flight Schedule)

An Individual boarding pass lists the cruise information for each individual separately.

This option requires that the booking be paid in full and provides a boarding pass for each guest in cabin that has completed Online Check-In .Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).

Print All-In One Boarding Pass (/Flight Schedule)

An All-In-One boarding pass lists the cruise information of all the individuals staying in the cabin, on a one page document.

This option requires that the booking be paid in full and provides a single boarding pass that covers all guests in the cabin. Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).


Why does Carnival need my travel Information?

We want to make sure that your cruise is not only fun, but hassle-free. That’s why we request that you provide us with your travel plans. In the unlikely event of an emergency, this information will put us in a better position to help.


What states and Canadian provinces currently issue Enhanced Driver's License (EDLs)?

Note: Enhanced Driver's Licenses can be used as proof of citizenship at land and sea ports of entry. However, it cannot be used to travel by air outside the United States.

There are currently four U.S. states and four Canadian provinces producing EDLs:

 Michigan

 New York

 Vermont

 Washington

 British Columbia

 Manitoba

 Ontario

 Quebec


Do I need a passport to travel?

We strongly suggest all US citizens travel with a valid passport. A valid passport will expedite your debarkation process and will be necessary in the event you have to fly home due to an unexpected emergency. For additional information on travel documentation required by the Western Hemisphere Travel Initiative, go to www.travel.state.gov.


What is Carnival’s mobile travel alert service?

Carnival’s mobile travel alert service provides our guests with timely and important information or updates, not to exceed ten text messages, regarding your cruise, such as a change affecting your ship’s arrival and departure time on the day of embarkation. Carnival’s SMS message and alert service is available only to guests with a US numbers only.


Why does Carnival place holds on credit cards used during the sailing?

For our guest convenience Carnival validates the credit/debit card to ensure there is funding. This prevents any onboard expense account concerns while on your cruise vacation.

Please note, if any payment is given to replace credit/debit card previously used, the hold will remain on your account. This will reduce the amount of funds available on your credit/debit card account. The release of this hold is entirely up to the issuing bank. It can take up to 3 - 7 business days after your cruise return.


Is the Online Check – In application secure?

Yes, your transaction is secured with industry-standard encryption, secure via Secure Sockets Layer (SSL), and this application is regularly monitored by third-party security audit firms, including McAfee and VeriSign.


How do I set up onboard expense account for family members in another booking/stateroom?

Within Online Check-In, step 4 of the onboard expense process (Charging Privileges), you will be given the option to “include guests from another booking.” You will need to know their booking number and last name. Please note they need to be on the same cruise/sail date.


How do I get my boarding pass on the day of my cruise?

If you have not completed Check-In (FunPass) on the day of sailing you will have the ability to print-out the embarkation forms. Simply select the option to print boarding pass (Individual or All-In-One) and the required embarkation forms will be displayed.  Simply print and complete the forms, then submit to the Embarkation Agent at the port during check-in.


What is the difference between Individual Boarding Pass and All-In- One Boarding Pass?

Print Individual Boarding Pass (/Flight Schedule)

An Individual boarding pass lists the cruise information for each individual separately.

This option requires that the booking be paid in full and provides a boarding pass for each guest in cabin that has completed Check-In (FunPass).  Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).

Print All-In One Boarding Pass (/Flight Schedule)

An All-In-One boarding pass lists the cruise information of all the individuals staying in the cabin, on a one page document.

This option requires that the booking be paid in full and provides a single boarding pass that covers all guests in the cabin. Guests that purchased Carnival’s Fly-Aweigh program will also have access to view the flight schedule (when available).


Are the shore excursions guided?

Yes. All of the shore excursions sold through Carnival include an English-speaking guide except where otherwise noted in the excursion description.


Do I need to sign a waiver to participate in any of the shore excursions?

Yes. Some excursions require a waiver to be completed and signed before participation. These are usually the more active type excursions such as snorkeling, diving, kayaking, horseback riding, etc. These procedures are for your safety. Contact the Shore Excursion Manager onboard if you have any concerns.


How can I be sure if I am confirmed on the shore excursions I want?

When you book your shore excursions online you will be able to view and print your order summary. This summary will contain all necessary information regarding the excursions you have purchased, including: the confirmation number, the total cost of the order and which guests are participating in each excursion booked. It is recommended that you print your order summary as proof of purchase and bring it with you on your cruise.


Why Book with Carnival for Shore Excursions?

Reliable and Reputable. Yes, you have to take all of these into account, and we are happy to say that Carnival’s shore excursion providers*are reliable, reputable, and required to carry insurance. Carnival has chosen the selected providers because these providers enjoy the best reputation in their respective ports. These shore excursion providers know that Carnival’s guests expect a positive, fun-filled excursion.

Variety, Quality and Value.  Whether your idea of a fun day in port is a relaxing, exhilarating or an educational activity, Carnival sells a wide variety of quality excursions for every type of cruiser.  We continuously monitor prices to make sure that all of our guests are enjoying the best possible excursion for the best value. There are never any surprises with extra “hidden” fees.

Confidentiality.  Since all your shore excursions are charged or credited if pre-purchased, to your on board account, you will not have to share your credit card information with anyone you are not familiar with.

Hassle Free.  With Carnival there is always a course of action that you can follow if something does not go exactly as planned; should there be a weather delay or an unexpected change of itinerary, our professional team on board will assist with any changes needed.

 *The shore excursions sold by Carnival are owned and operated by independent contractors over whom Carnival exercises no control.


Can I cancel or add to my shore tour order?

Online

Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board. 

In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the credit card used to secure the order.

Please allow 5-7 business days for the credit to reflect on your account. 

On board

After the pre-sails cut off date, cancellations must be handled on board and cancellation charges are as follows:

25% charge once on board

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.


How do I obtain luggage tags?

Luggage tags are on the last page of your cruise documents; you can print as many as are needed by following the steps below.

Access your Booking

View Cruise Details

Select the view cruise documents link from the To-Do List section

*Printing your luggage tags in color is not required.

When are names and room lists required?

This is spelled out for you in your group confirmation for your program. Unlike a hotel where the final room bill is paid at the time of check out, a cruise is paid in full ahead of time.


What type of ground transportation is used for shore excursions?

Standards of transportation vary considerably throughout the world.  Air-conditioned equipment is requested, but is not always available. In some cases, the transportation used will be open-air safari buses, mini-vans, taxis or otherwise noted.

Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle wherever possible.

Please note that motor coaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions’ transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard.


Is it possible to go shopping and participate in an excursion while in port?

Yes. Many of our excursions are only a few hours in duration, leaving you with plenty of time in most ports for shopping, sightseeing or even participating in another excursion. Also, many of our longer excursions include a shopping stop.


Are there any special requirements to participate in a helicopter excursion?

The Federal Aviation Administration requires guests’ weights and names for weight and balance calculations as well as flight manifesting. Any guest whose weight is 250 pounds or more will be required to purchase a seat and a half. You must purchase the specific helicopter excursion for guests over 250 pounds or you will be refused service. Once onboard you may see the Shore Excursion Manager for assistance.


Are there any requirements such as visas or inoculations when I visit certain ports?

As a reminder to our guests, kindly be advised that passport, visa and inoculation regulations may vary by destination and change from time to time.  It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel and health documents such as passports, visas, vaccination certificates, etc., that are necessary for air travel, debarkation at the various ports of call and re-entry into the appropriate country of origin. We recommend that you visit your nearest consulate office or relevant web site for appropriate requirements.


Who can I contact about my shore excursion order or payment?

If you are having trouble with your order or payment, please contact the eSolutions Desk. They are available Monday through Friday from 9am to 11pm (EST), and Saturdays and Sundays from 9am to 8pm (EST). You may contact them by calling 1-800-845-2599 or by email at esolutions@carnival.com.


Where can I address questions regarding the operation of an excursion?

If you have an operational question about an excursion or you need additional information, please send an e-mail to shoreexcursions@carnival.com.  Every effort will be made to provide you with feedback within 48-72 hours, with those queries requiring additional specific research possibly taking longer.  Please be sure to include your ship and sail date in the subject line.  And be sure to include any other specific information such as port name and exact excursion name in all correspondence.


How can I receive technical support if I am having trouble with this website?

For assistance with this website, or to report an issue of a technical nature, please contact the eSolutions Desk. They are available Monday through Friday from 9am to 11pm (EST), and Saturdays and Sundays from 9am to 8pm (EST). You may contact them by calling 1-800-845-2599 or by email at esolutions@carnival.com.


Why are some of the shore excursions I saw while browsing www.carnival.com unavailable for me to purchase?

While browsing the site, you are able to view details for all shore excursions within a destination and port regardless of ship or itinerary. You are only able to purchase shore excursions that are offered for the specific itinerary you have booked.


Can I take more than one shore excursion in each port of call?

Yes, depending on the length of each applicable shore excursion relative to the amount of time the ships stay in port.  Make sure that you allow at least 30 minutes between each excursion.


What type of clothing should I wear on an excursion in a port?

It depends on the climate of the port. Given the warm climate and the more rustic conditions in the Caribbean and Central America, we strongly suggest that you wear light, casual clothing and comfortable, low-heeled walking shoes or sneakers. For any brief tropical showers you may encounter, you might want to bring a fold-up umbrella and a light jacket. We have placed a symbol next to the water-related excursion descriptions, for which we suggest you wear your bathing suit, cover-up and hat.  Also, remember to bring sunscreen, a towel and a camera and to leave your valuables onboard, in your staterooms.  For all golf excursions, collared shirts and either long pants or Bermuda-style shorts (no cut-offs, bathing suits, etc.) are required.

Given the fluctuating climate in Alaska, Canada, and New England, we strongly suggest you dress in layers – a shirt, sweater and light raincoat will do.  This allows you to add or remove layers as needed. Wear comfortable, low-heeled walking shoes or sneakers, or sturdier shoes for activities such as hiking. You might want to bring a fold-up umbrella and a light jacket in your carry on.

Note: Cancellations due to weather are the determination of the tour operator only.  See specific questions related to shore excursion cancellations.


Will my shore excursion orders change automatically, if I change my cruise booking to a different ship and/or sailing date?

If you have existing shore excursion orders and you change either ship or sail date, all shore excursion orders for your canceled cruise booking will automatically cancel and any payments will be refunded to the credit card used to pay for the shore excursion order. Please allow 3-5 business days for the credit to post to your account.

You will need to re-book shore excursions for your new ship and/or sail date by repeating the order process using your new cruise booking number. Keep in mind that new shore excursion bookings cannot be made online after the cut-off date for the new sailing. If you are within the cut-off window for the new sailing, you must purchase shore excursions once onboard. You will find a detailed listing of all available excursions for your cruise, along with a shore excursion order form and instructions on how to book excursions onboard. Some of our ships offer an interactive television system, which allows you to book your excursions from the convenience of your stateroom.


What if I do not have a cruise booking number?

You can always browse shore excursions online at www.carnival.com. This will help you decide which of our exciting destinations you would like to visit.  However, to make a shore excursion booking, you must first book a cruise and meet all deposit requirements for each of the guests for which you are booking shore excursions. At this point, you should receive your cruise booking number. If you have done so and still do not have a cruise booking number, please contact your Travel Agent or whoever assisted you with your cruise booking.


What is the cancellation and refund policy in the event of bad weather or unexpected circumstances? (Shore Excursions)

Certain excursions have minimum guest participation requirements and shore excursions may be cancelled or modified depending on the number of guests participating. In the event of cancellation or modification of an excursion, best efforts will be made to provide advance notice. Shore excursions may be cancelled by Carnival or the Tour Operator due to inclement weather conditions, or any other reason whatsoever. Full refunds will be made to guests who purchased excursions which get cancelled. If the shore excursions are cancelled prior to the sailing, you will receive a refund directly to the credit card used to pay for the shore excursion order.  If the shore excursions are cancelled while onboard, the amount of the refund will be credited to your shipboard account.


Are there any age restrictions to participate in shore excursions?

For most excursions, there is no minimum age for children as long as they are accompanied by an adult.  Unaccompanied guests must be 18 years of age or older. On some types of excursions, minimum age restrictions may apply and vary by excursion. Please see the specific excursion descriptions for details.


What forms of payment do you accept for the cruise?

Forms of Payment from Direct Consumers

We will accept the following forms of payment from Direct Consumers:

Bookings made outside of 21 business days prior to the saildate:

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Personal Checks: A personal check is acceptable but we prefer this payment be submitted through “Check by Phone”.

Note: Any check returned due to non-sufficient funds (NSF) will be charged $25.00.

Check by Phone

Cashier's Check - Bank Check - Certified Check - Money Order

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

Traveler's Checks: Payment in Carnival Lobby only: 9:00am-5:00pm, Monday through Friday.

Bookings made within 20 business days of the saildate:

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Cashier's Check - Bank Check - Certified Check - Money Order

Check by Phone (payment may be taken up to 4:30pm on the 11th business day prior to the saildate).

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

Traveler's Checks: Payment in Carnival Lobby only: 9:00am-5:00pm, Monday through Friday.

Last minute Bookings - Option Guideline reads "1H+PAP":

Credit Cards: MasterCard  - The Discover Card  - American Express Card  - Visa – Diner’s Club

Credit Card Gift Cards: Same as above.

Debit Cards: MasterCard - Visa

Western Union "Quick Collect"

MoneyGram Express Payment

Bank Wire

 
When can I pre-book my spa treatments?

Prior to 7 days before the cruise departure.

After the online Pre-Purchase cut-off, guests are welcome to visit the ship’s spa once on board to purchase spa treatments. Due to availability, it is strongly suggested that guests take advantage of ordering their spa treatments in advance, online, in order to avoid disappointment once on board.

 
What are the cancellation/refund policies for pre-booked spa services?

Cancellation/Refund Policies - Spa

For online cancellations that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the credit card that was used to pay for the spa treatment. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. Please allow 7-10 business days for the credit to post to your account.

No changes can be made within 7 days prior to sailing (the “cut-off date”). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager onboard in the spa. Once onboard, any refunds will be made to the Sail & Sign account of the spa order contact person’s Sail & Sign account, not the original credit card used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing.

In the event of a cruise booking cancellation, a full refund will automatically be posted to the original credit card used to pay for the spa treatment order. This is providing that the cancellation is prior to the cut-off date. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded.

Onboard Cancellation Policy: Please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost.


How can I pre-book Spa treatments/services?

Guest's that meet the following criteria can pre-purchase spa treatments and other services.

Any guest that has a fully deposited booking and valid U.S address; guests with international addresses will not be able to book online.

Travel agents are not compensated (with commission) to assist with spa treatment orders but may do so for their client.

Guests must be at least 18 years of age to reserve spa treatments online (for information about spa services available for guests under 18 years of age, read below under “Miscellaneous Information”). 

Reservations made by underage guests are subject to cancellation.

The guest must order directly through: www.carnival.com; we will not accept pre-sailing orders by: telephone, fax, email or mail.

The guest must have a cabin level booking number.

The guest must have Internet access and an email account.

The guest must be registered with www.carnival.com.

Payment must be made with one of the following credit cards (debit cards are not accepted): Visa; MasterCard; The American Express Card; The Discover Card; Diner’s Club.

How to pre-book Spa Treatment/services:

After fully depositing the cruise booking, the guest may place pre-purchase orders online at www.carnival.com

The guest must be registered on carnival.com.

After accessing their reservation through the “My Reservation” link, guests are prompted with the “Plan Activities” option and “Spa Appointments” link where they can search for spa services.

Only spa services relevant to the particular voyage will be displayed.  Guests have the option to search by treatment type, date and preferred time.

To purchase a spa treatment, guests simply select the treatment of their choice.

Desired selections can be booked and placed in "My Shopping Cart" for review.

Full credit card payment is due upon completion of the order process at "Check Out" via a secure encrypted reservations portal. No checks or any other form of payment can be accepted.

Guests are provided with a printable spa treatment order summary with details on the specific treatment and appointment time included.

Miscellaneous Information:

Guests who do not have a cabin level booking number (not booked) or have a cabin level booking number but are not fully deposited will not be able to view the available spa appointments for their particular saildate; browse mode is not available for spa treatments.

Pricing may vary depending on the appointment time. Certain services may be offered at value pricing during the time the ship is in port.

The spa treatment price is locked in at the time of pre-purchase.

Payment is required to secure appointments that are being held in "My Shopping Cart"; otherwise they are released back into inventory.

The guest must accept Spa "Terms and Conditions" in order to pre-purchase spa services.


Does Carnival offer a gift registry?

Create your own honeymoon bridal registry. It works the same as a gift registry. Your guests give you gifts and/or portions of your dream honeymoon. It's simple and easy.


Can I order gifts for family/friends that are sailing?
 

Bon Voyage Gift Orders

Bon Voyage Department

The Bon Voyage Department is open 9:00am - 5:30pm EST, Monday through Friday.

800 522-7648: Telephone Orders

800 764-7106 or 305 406-6376: Fax Orders

MSRV-406N

PO Box 526170

Miami, FL 33152-6170

• Telephone Orders are accepted up to 5:30pm EST, the day prior to the cruise; for Sunday and Monday departures, orders are accepted up to 5:30pm EST on Friday. 

• Internet orders are accepted up to one week prior to the sail date (two weeks prior for Formal Wear rentals).  To complete orders online, the booking number and stateroom numbers are needed.

• The following credit cards are accepted:

     o Visa

     o MasterCard

     o The Discover Card

     o American Express

Bon Voyage Gifts

• Sparkling Wine and Champagne

• Blush and White Wine

• Red and Rose Wine

• Non-Alcoholic Wine

• Reserve White Wine

• Reserve Red Wine

• Canape Trays

• Fruit Baskets

• Occasion Cakes

• Chocolates and Snacks

• Fresh Flowers

• Stateroom Decorations

• Bar Credits

• Soft Beverage Credits

• Photo Credits

• Specialty Items

• Weddings and Romance

• Fun Wear

• Apparel

• Kid Items

 

What happens after I purchase my shore tours prior to sailing?

Guest's will be able to view and print:

A shore excursion confirmation with an order number.

A full itinerary/schedule of all shore excursions booked for all guests on the booking.

Orders can be cancelled or added online, without cancellation charges, until the cut off date (2 days prior to sailing).

Shore excursion tickets are delivered to the guests' stateroom prior to embarkation.


How do I pre-book shore tours?

After fully depositing the cruise booking, guest's may place pre-sailing orders online at http://www.carnival.com/ShoreExcursions.aspx

Guest's must be registered on www.carnival.com and have their booking number added to their profile.

Only shore excursions relevant to the specific itinerary booked will be shown.

Desired selections can be booked and placed in "My Shopping Cart" for review.

Full credit card payment is due upon completion of the order process at "Check Out". No checks or any other form of payment can be accepted.

A confirmation page with order number will be available online in a print friendly format.

 
When can I book shore tours?

Shore tours can be booked up until 1 day prior to sailing.

After the online Pre-Sail, the remaining inventory will be available on the departure day on board the ship. Due to availability, it is strongly suggested that guests take advantage of ordering their shore excursions in advance, online, in order to avoid disappointment once on board.


Can you rent formal wear onboard?

Formal wear rentals are only available for pre-cruise orders. Formal wear rentals are not available on international sailings.  Formal wear rentals are not available onboard, therefore, rentals cannot be exchanged for alternate colors or sizing. All formal wear rentals are provided by an independent contractor therefore Carnival assumes no responsibility for acts of the independent contractor.

You can pre-order formal wear rentals prior to your cruise, with Cruiseline Formal wear.

For information on styles, availability and pricing, please visit their website www.cruiselineformal.com or contact Cruiseline Formalwear, Mon-Fri 8:00am-12:00pm EST and 1:00pm-5:00pm EST, Toll Free Customer Service 1-800-551-5091 (U.S. and Canada), International Guests, +1 305-252-8572 or Email: custservice@cruiselineformal.com

 

Does Carnival Cruise Lines Offer Transportation Service Between the Airport and Pier?

Yes, Carnival offers transportation services at most ports.


What is Priority check-in?

Priority Check-In Program

Carnival’s Priority Check-In is an exclusive service designed to afford our Platinum and Diamond guests and those traveling in deluxe suite accommodations with special check-in privileges. Cruise documents are stamped, PRIORITY and state, if you have priority check-in (listed on your documents), please proceed to the PRIORITY lounge.

Just ask for ‘Priority Check-In’ upon arrival at the cruise terminal. Embarkation staff will ensure that are expedited through the check-in procedure as quickly as is possible, while providing quality service.

Please Note:

·         We offer Priority Check-In at ALL embarkation ports. 

·         For those guests traveling with an additional stateroom that does not fall into one of the three categories above, the additional stateroom may check in through the Priority Check-In Program only if, 1) there are minor children traveling in the additional stateroom, or 2) the guests in the additional stateroom share the same Sail & Sign account with the qualified guest.

Faster to the Fun Package

  Guests who have purchased the Faster to the Fun program will receive Priority Check-In.  Just ask our Embarkation staff for the ‘Faster to the Fun check-in” upon arrival at the cruise terminal. Embarkation staff will ensure that are expedited through the check-in procedure as quickly as is possible, while providing quality service.

Note:  Faster to the Fun package does not grant access to the Priority Check-In Lounge; furthermore, the FTTF guests will proceed on board the ship after those guests in the Priority Check-In Lounge.

  In those ports where we offer Faster to the Fun, Platinum and Diamond guests will have the FTTF stamp on their luggage tags as well as PRIORITY.  Guests traveling in deluxe suite accommodations will not be offered the additional benefits of ‘Early Stateroom’ and ‘Express Luggage Delivery’.

Priority Debarkation

In addition, Platinum and Diamond guests and those traveling in deluxe suite accommodations will receive a debarkation letter offering a choice of how they would prefer to disembark the ship. They will be given the option of Self Assist (where offered) or Priority Debarkation; for Priority Debarkation, the guest will receive special luggage tags which will entitle them to debark.


What is the Liquor and Beverage Policy?

A liquor and beverage consumption policy was created in order for Carnival to be able to control the liquor consumption of minors and the quantities consumed that lead to the disruptive behavior of others on board.

Liquor and Beverage Policy

Bringing Alcohol On Board - Embarkation Day:

Guests are prohibited from bringing alcoholic beverages on board. However, at the beginning of the cruise during embarkation day, guests (21 years of age and older) may bring on board one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage.  A $10 corkage fee per bottle will be charged should you wish to consume this wine in the main dining room; $14 corkage fee per bottle in the steakhouse. (A corkage fee is a charge exacted at a restaurant for every bottle of liquor served that was not bought on the premises)

On embarkation day, each guest may bring a small quantity of non-alcoholic beverages on board and only in their carry-on luggage. A small quantity is considered a maximum of 12 bottles and/or cans, 20 ounces each or less.

All alcohol/hard liquor/beer (sealed, unopened bottles/cans), wine/champagne over the allowable 1-bottle per guest (sealed, unopened bottles) or excessive quantities of non-alcoholic beverages (over 12 per person, sealed, unopened bottles/cans) will be confiscated and stored for safekeeping until the end of the voyage. The retained item(s) will be available for collection onboard in a designated location on the morning of debarkation.  Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. 

Large cooler restrictions:

Carnival Cruise Lines does not allow guests to bring large coolers on board its ships. However small, personal-sized coolers, no larger than 12”H x 12”L x 12”W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process. Therefore, large coolers are not permitted as carry-on or checked luggage.

Ports-of-Call:

Alcoholic beverages of any kind purchased in any Port-of-Call will be retained at the gangway, stored on board and held by Carnival until the end of the voyage.

Gift Shops On Board:

Alcoholic beverages of any kind purchased in the ship's gift shop will be stored on board and be retained by Carnival until the end of the voyage.

The Fun Shops or Room Service:

Alcohol orders made through The Fun Shops or Room Service are not permitted to be taken to any location outside of the approved delivery locations specified for those products at the time of purchase.  These programs are designed for in-cabin entertaining or in-dining consumption only. Consumption in public areas is strictly prohibited.

Drinking Alcohol On Board:

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age.  In the event that Bar/Restaurant/Gift Shop staff are in question that a guest is less than 21 years old, they shall request picture identification, prior to serving the drink or selling the bottle of liquor.

Carnival reserves the right to refuse the sale of alcoholic beverages to anyone.


What type of clothing should I pack for my cruise to Europe?

Aboard the ship, casual attire is in order during the day. For two nights, a dark suit or formal attire is suggested. The dress code for other evenings ranges from sports jacket and tie to casual resort wear. Shorts and T-shirts are not permitted in the dining room during dinner but are acceptable in the seaview bistro. For sightseeing, be sure to bring comfortable shoes and a just-in-case raincoat. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders).


What is the earliest return flight I can book for my cruise to Europe?

Please note that it is anticipated that debarkation will take place between 6:00 a.m. and 8:30 a.m. in Civitavecchia. We recommend that guests booking their own air schedule their departing flights no earlier than 9:30 a.m.


What if my flight is delayed for my Europe cruise?

Experienced travelers know that air travel schedules can be affected by a number of factors. If you are experiencing a travel delay while still in the U.S., please contact our Travel Hotline at 1-877-TVL-HTLN (1-877-885-4856) where representatives are available to assist you with any travel emergency 24 hours a day. If you arrive in Rome after the scheduled sailing time and need assistance getting to the first port of call, please call our local ground handler, Inter Trav Corporation, 0642881472.


What documentation do I need to travel to Europe/South America?

Travel Documentation

Proper travel documentation is required at embarkation and throughout the cruise. However, in some cases it may be necessary for guests to surrender their citizenship documents at embarkation for the duration of the cruise. It is the guest's sole responsibility to bring all required travel documents, regardless of whether they have participated in advance registration.

Carnival assumes no responsibility for advising guests of documentation requirements. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of the cruise fare will be issued.

It is important that guest names on airline and cruise tickets be identical to those on the travel documents (passport, etc.).

Europe:

United States citizens must have a valid passport for travel. All other guests must check with their travel agent or the appropriate government authority to determine the necessary documents. Certain foreign nationals will be required to obtain a Schengen Visa and/or Croatian Visa.

South America:

All guests must have a valid passport for travel. Certain ports of call will require a VISA which must be obtained prior to your cruise and will be checked at embarkation. All guests must check with their travel agent or the appropriate government authority to determine the necessary documents.


How does the Europe Embarkation process work?

Embarkation Hours and Pier Locations

Embarkation will take place in Rome's port city of Civitavecchia, terminal 25, between the hours of 2:00 p.m. to 6:30 p.m. Please plan to arrive no later than 1 ½ hours before sailing time. The CARNIVAL DREAM is scheduled to set sail at 7:00 p.m.

VIP Check-in

VIP Check-in is a unique and exclusive service designed to afford guests traveling in deluxe suite accommodations with special registration privileges. This service is available in Civitavecchia. If you are entitled to VIP Check-in services, please ask for the VIP Check-in immediately upon arriving at the cruise terminal.


What about hurricanes?

Hurricane season encompasses the months of June through November. Due to the unpredictable nature of hurricanes it may not be possible to give information about itinerary changes in advance of the sailing. Carnival's main priority is the safety of our guests and crew, as well as the vessel. It is rare for a cancellation to occur due to an impending hurricane. In some instances an itinerary deviation is implemented to avoid a storm. Hurricanes have been known to change their course drastically at the last minute. Guests that have any questions should contact our Reservations department the day prior to sailing, as that is when we will have definitive information. We will always make decisions that assure the cruise experience will be a great one and that all on board are totally safe.

Note: Guests who purchased Carnival’s Cruise Vacation Protection Plan and need to cancel or are delayed en-route to (or from) their cruise vacation due to a hurricane may be eligible for:  Reimbursement of your otherwise non-refundable, prepaid cruise vacation cost should you need to cancel (Note: NOAA must have issued a severe weather warning or watch at departure destination or en-route within 48-hours of your departure); or, up to $500 reimbursement for unused, prepaid cruise vacation costs, meals, accommodations and one-way economy airfare to catch-up to (or return home from) your cruise vacation if your cruise vacation is delayed due to the hurricane.  Please see the plan description for specific terms, conditions and exclusions.


When should I arrive at the pier and what is the embarkation process? *Important Advisory

Government regulations for U.S. departure ports require that a final departure manifest is submitted 60 minutes prior to departure. Guests must provide us with the required information prior to embarkation. The easiest and most convenient way is to complete our FunPass on line registration process (www.carnival.com/mycruise) at least (3) three days prior to departure. Guests that do not complete the registration process prior to embarkation are required to check-in at least 90 minutes prior to the published sailing time.

In addition, U.S. Customs and Border Protection will no longer be accepting oral declarations to satisfy the requirements for identity and citizenship documentation. Guests must present the proper travel documentation at embarkation. U.S. citizens traveling on other cruises (cruises that begin and end in different U.S. ports or begin and end in a foreign port) will require a valid passport or other recognized WHTI-compliant document. For complete information on the required travel documentation, please visit the U.S. Government website (www.travel.state.gov).

Embarkation Hours:

Note: You must check in at least 1 ½ hours prior to departure or risk cancellation of your reservation.

Year Round Ports

Baltimore  11/01/13-04/30/14 and 11/01/14-12/31/14

1:30 – 3:00 P.M.

Baltimore  05/01/14-10/31/14

1:00 – 3:00 P.M.

Charleston

12:30 – 3:00 P.M.

Galveston

12:30 – 3:00 P.M.

Jacksonville

1:00 – 3:00 P.M.

Los Angeles (Long Beach) Carnival Inspiration & Carnival Imagination

1:00 – 4:30 P.M.

Los Angeles (Long Beach) Carnival Miracle

1:00 – 3:30 P.M.

New Orleans

1:00 – 3:00 P.M.

New York

1:00 – 3:00 P.M.

Port Everglades (Ft. Lauderdale)

1:30 – 3:00 P.M.

Port of Miami

1:00 – 3:00 P.M.

Port Canaveral

12:30 – 3:00 P.M.

San Juan

2:30 – 8:30 P.M.

Tampa

1:00 – 3:00 P.M.

Seasonal Ports

Seattle

1:00 – 3:00 P.M.

Vancouver 04/28/14

1:30 – 3:00 P.M.

Vancouver 09/18/14

1:30 – 4:00 P.M.

Embarkation Experience

Guests who purchased Carnival airport transfers - what to expect between the airport and cruise terminal:

Airport -

You will be met by our Meet & Greet Staff* at the Baggage Claim area and they will direct you accordingly (i.e. to carousel, waiting area).  Once you arrive at the carousel area, you will need to identify and collect all of your luggage.  Then, if we have enough guests for the motor coach to leave at full capacity, our Meet & Greet staff will escort you to the motor coach.  If we need to wait for additional guests to arrive, you will be escorted to a waiting area with seats.

*Not all airport locations offer Meet & Greet staff.  Please check your transfer voucher that is included in your E-Documents.

Cruise Terminal -

When you arrive at the cruise terminal, please make sure you collect all your carry-on luggage before getting off the bus.  Once you are off the bus, you will need to identify your luggage to a porter.  The porters will ensure your luggage is taken on board so that shipboard staff may deliver it to your stateroom.  The customary tip for porter service is $1.00 per bag.  When done, you will be directed inside the cruise terminal.

Guests who arrive at the cruise terminal on their own (i.e. personal car, dropped off) - what to expect:

Cruise Terminal -

Once you arrive at the port, you will go through Port Authority Security (usually a gate house) so please ensure you have readily available a picture I.D. and your cruise documents.  You will then follow the signs to the terminal and continue on to the Baggage Drop-off area to hand your luggage to a porter.  The porters will ensure your luggage is taken on board so that shipboard staff may deliver it to your stateroom.  The customary tip for porter service is $1.00 per bag.

For guests who will park their car at the port, once you are at the Baggage Drop-off area, everyone aside from the driver may come inside the terminal while the driver continues to the parking area.  At most of our ports, the walking distance between the parking area and terminal is a short one, making it an easy walk for the driver. Depending on the walking distance, some cruise terminals have a complimentary shuttle to and from the parking area/terminal.

Embarkation Process - what to expect:

Security Checkpoint

You will go through the x-ray security machines with your carry-on luggage.  If your luggage exceeds 24"W x 16"H x 30"L, you must see a porter to have it checked in.

Check- in

From the security checkpoint, you will be directed to the check-in line.  Once you reach our check-in agent, you will need to present your picture I.D. and proof of citizenship, as well as establish your Sail & Sign on board account.  Once our check-in agent completes your registration, they will provide you with your Sail & Sign card.

On the following ships, the Sail & Sign card is also used to access your stateroom and serve as your boarding card to get on and off the ship while in the ports of call:  Carnival Inspiration, Carnival Elation, Carnival Paradise, Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Conquest, Carnival Glory, Carnival Miracle, Carnival Valor, Carnival Liberty, Carnival Freedom, Carnival Dream and Carnival Magic.

On these ships, in addition to the Sail & Sign card, our check-in agent will provide you with a stateroom key: Carnival Fantasy, Carnival Ecstasy, Carnival Sensation, Carnival Fascination and Carnival Imagination.

Embarkation Souvenir Photo

Our ship's photo staff will be in the terminal to capture your "Welcome Aboard" souvenir photo.  This photo will be displayed on board at the Photo Gallery and available for purchase.

APass (second security checkpoint)

This is your final embarkation step.  Everyone's photo, including infants, will be captured through our APass kiosks.  Your photo will be linked to your Sail & Sign card and used at security checkpoints when getting on and off our ships.

Do you have luggage restrictions?

In order to maintain a safe and secure environment, Carnival prohibits guests from bringing certain items on board, i.e., weapons, candles, irons, alcohol, or other dangerous goods.  According to our policy, Carnival conducts security scanning of all baggage and if prohibited items are found, they will be removed and stored on board for safekeeping until the end of the voyage.  The retained item(s) will be available for collection in onboard designated location on the morning of debarkation. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case.   For additional information, please refer to the terms and conditions of your cruise ticket contract.

We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom.  Should you choose not to unlock your bags and prohibited items are found during screening, your luggage will be retained until you can open it in front of security personnel.

Guests, 21 years of age and older, may bring one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage.

Guests are encouraged to limit their checked luggage to two suitcases per person, with each suitcase not to weigh more than 50 pounds (22.68 Kilograms) and not exceed 16"H x 24"W (40.64 cm x 60.96 cm);  there are no length restrictions.  Please attach your Carnival Cruise Lines luggage tags PRIOR to leaving home and make sure that they are still on your bags when checking in with us. In many ports, guests have the option of carrying luggage on board at embarkation and off the ship at the end of the cruise as long as it does not exceed 16"H x 24"W (no length restrictions).  This is an advantage you may want to consider as it will allow for quicker easier access to your bags.  Please note that Carnival assumes no responsibility for carry-on luggage.

Alternatively, curbside porters are available at the pier to take luggage to the vessel for delivery to your stateroom by shipboard personnel. Customary tip is $1 per bag. Please be sure each piece of luggage is unlocked and has a tag listing your name and stateroom number. Curbside porters are not employees of Carnival; therefore, if you experience any problems, please report them to porter management on site. Any luggage left at the pier will be forwarded at your expense. Claims for luggage loss or damage must be made in writing to the debarkation personnel prior to leaving the pier area.

If you are traveling by air, we strongly recommend that you contact your air carrier to obtain their luggage allowance policy for the maximum number, size and weight of bags that each guest is allowed at no charge.  Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by air carriers or airports.  We recommend that each guest verify with the airline representative that their luggage is checked-in to their final destination.

NOTE: There is limited porter service on 2/3-day Cruises-to-Nowhere.

LARGE COOLERS RESTRICTION:

Carnival Cruise Lines does not allow guests to bring large coolers on board its vessels. However small, personal-sized coolers, no larger than 12”H x 12”W x 12”L for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process; therefore, large coolers are not permitted as carry-on or checked luggage.

DEBARKATION BAGGAGE ADVICE:

While on board, you will be given numbered debarkation tags to place on your luggage. Please fill out the information on the back of the tag and remember your zone number.  When your zone is called, please proceed off the vessel to claim your luggage. It is easy to pick up the wrong bag, so check to make sure your name is on it. If your luggage is left at the pier, it will be forwarded to you at your expense. Claims for lost or damaged luggage must be made in writing with our debarkation personnel before you leave the pier area.


What is Carnival's policy for guests who are pregnant?

Carnival's policy regarding guests who are pregnant:

While at sea or in port, the availability of medical care may be limited or delayed.  Prenatal and early infant care in particular may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship or ashore in ports of call. Pregnant women are not allow to cruise unless their estimated gestational age on the day of disembarkation is 24 completed weeks or less.

Pregnant women with an estimated gestational age of 24 completed weeks or less, on the day of disembarkation, must submit, prior to departure, a letter from her attending physician certifying that her gestational status is in accordance with this policy, and that the expecting mother is fit to sail.

Because the safety of the pregnant mother and unborn child is our number one concern, Carnival will not accept any agreement or recommendation from the Guest and/or her physician that the policy be waived.


What is the earliest I can book my return flight?

Recommended times for outbound air flights.

Anchorage - earliest return flight after 11:00 AM

Baltimore - earliest return flight after 2:30PM

Charleston - earliest return flight after 11:05AM

Ensenada - earliest return flight after 11:30 AM for San Diego; 1:30 PM for Los Angeles International

Ft. Lauderdale - earliest return flight after 11:30 AM for Ft. Lauderdale; 12:00 PM for Miami International

Galveston (Houston Hobby or George Bush Intercontinental Airports)- earliest return flight after 1:30 PM

Honolulu - earliest return flight after 11:30 AM

Jacksonville - earliest return flight after 11:00 AM

Los Angeles - earliest return flight after 12:30 PM for Los Angeles International; 1:30 PM for John Wayne-Santa Ana/Orange County

Miami - earliest return flight after 11:30 AM for Miami; 12:00 PM for Ft. Lauderdale

Mobile - earliest return flight after 11:30 AM

New Orleans - earliest return flight after 11:30 AM

New York – Earliest return flights out of Newark, John F. Kennedy or LaGuardia Airports after 1:00 PM

Port Canaveral – Earliest return flight after 12:00 PM for Orlando and Melbourne Airports for 3 & 4 day cruises, 1:00pm for 7 day cruises

Rome - earliest return flight after 9:30 AM

San Diego - earliest return flight after 11:30 AM

San Juan - earliest return flight after 12:00 PM

Seattle - earliest return flight after 11:45AM

Tampa - earliest return flight after 11:30 AM

Vancouver - earliest return flight after 11:30 AM


Will Carnival handle pre-cruise travel arrangements for my wedding?

We strongly recommend that the bridal party arrive at least one day prior to sailing to avoid late flights, traffic, etc., on their wedding day. Coming in the day before is not a requirement for the wedding program, only a suggestion. Anyone using Carnival's Fly Aweigh Program may need to deviate their flights in order to ensure arrival in time for priority boarding. Early flights the day of sailing may not be available due to airline availability or scheduling.

Travel arrangements such as flight times, transportation to the pier from the airport and/or hotel are NOT arranged by Carnival's Wedding Department. Arrangements must be made with Carnival's Air/Sea Department to coordinate your flight times, flight deviations and pre-cruise travel packages as soon as possible. The non-refundable charge for the service is $50 USD per person (subject to change), plus any additional airline charge. This service is available for all guests under deposit until 45 days prior to sailing. sailing. For Alaska and Europe cruises, Deviation Request Forms will be accepted between 210 to 60 days prior to sailing. 


What is the cancellation policy for weddings on board?

Written cancellation MUST be received in our office by the date specified below if you wish to cancel your wedding. Weddings must be canceled separately from your cruise. Cancellation policy is as follows:

• Full refund if canceled 76 days prior to sailing

• $150.00 USD cancellation charge 75 to 46 days prior to sailing

• 50% of total wedding charges 45 to 8 days prior to sailing

• No refund if canceled within 7 days of sailing

Carnival's Wedding Department reserves the right to cancel or reschedule any wedding at any time and for any reason whatsoever without prior notice, and shall not be held liable for any inconvenience to guests by reason of such cancellation or rescheduling.

Sales Tax: All weddings taking place in any U.S. port are subject to sales tax.

Hurricane Season: "Hurricane Season" is defined as June 10th through November 10th. In the event any of our regular home ports or out ports is under hurricane or tropical storm watch or warning, and your wedding cannot take place, we will reschedule your wedding to another port, or cancel your wedding. In the event your wedding cannot take place, you will be fully refunded.

 
Weddings - Some additional points to keep in mind, given the venue, there are some restrictions

- A maximum of 50 non-sailing guests will be allowed per wedding

- Bubbles, rice, confetti, balloons, candles, bird seed, and/or fresh rose petals will not be allowed at any wedding.

- Personal Cake servers and knives will not be allowed.

-Fresh flowers and food items cannot be boarded and taken off the ship in any port.

- Couples providing their own minister for religious ceremonies are limited to 20 minutes.

- Couples providing own music at the wedding ceremony are limited to 3 songs for the ceremony.

- It is Carnival's policy to not allow outside entertainment, professional photographers, videographers, or their equipment onboard.


How can I book a wedding?

Carnival's Wedding Department is open Monday through Friday, 9:00 AM to 6:00 PM EST. You may contact the Wedding Department at 1-800-933-4968. All wedding couples should book their Carnival cruise prior to booking their "Fun Ship" Wedding Package. Due to limited space all wedding reservations will be allocated on a first come, first serve basis. Reception rooms will be subject to availablity. Weddings must be booked no later than 35 days prior to sailing. Only Carnival's "Fun Ship" Wedding Department can confirm the wedding date and location of your ceremony and reception. Our friendly and professional Wedding Coordinators will assist you with the planning stages of your wedding such as the time and location of your ceremony, reception, guests lists, floral upgrades, wedding cakes, live entertainment, tuxedos, photography services and video packages. A local Wedding Officiant (notary) will perform your ceremony. A Licensing Coordinator will assist you in obtaining your marriage license through the mail (where applicable). You will be contacted by your Wedding Officiant closer in to the sailing to coordinate all your ceremony details and explain the day's events from the time you arrive to the completion of your ceremony.

Phone Orders - Phone orders must be paid in full via credit card at the time your wedding is booked. All major credit cards are accepted.

Mail Orders - Advance reservations are required. Due to limited space, if you wish to send a travel agency check or money order, your booking will be put on hold for 48 hours. No notice of cancellation will follow. Please call and check availablity before mailing payment. No personal checks will be accepted. All payments for wedding programs must be made payable to: Carnival Cruise Lines Attention: Fun Ship Wedding Department MSSE-203N PO Box 025431 Miami, FL 33102 When call in your wedding reservation the following information is necessary: Carnival booking number, couple's names, home address, phone number and number of attendees.


Can I renew my marriage vows onboard?

Yes! Say "I Do" all over again. Carnival Weddings provide Renewal of Marriage Vow ceremonies for couples already legally married.

Our Renewal of vow ceremonies are performed by the Ship's Captain during the cruise*. We can provide an intimate setting for two, or invite your friends and family for this special celebration, followed by a reception. Additional amenities also available.

The Renewal of Marriage Vows Ceremony is symbolic in nature and has no legal nor binding effect. Couples with different last names are required to furnish proof of marriage. *Arrangements for the time and location of the ceremony will be made onboard with the Group's Coordinator. We will be unable to grant requests to perform the ceremony on Embarkation days or Formal nights. It is understood and agreed that Carnival Cruise Lines and it's Ship's Captain(s) (collectively "Carnival") shall use their best efforts to accommodate requests for a particular time and location of the ceremony, however, should a circumstance arise whereby the Ship's Captain is unable to perform the ceremony, or the time and location of the ceremony must be changed, Carnival will neither reschedule the ceremony or it shall be conducted by another level of management at the sole discretion of Carnival. Carnival shall have no liability for any compensation or other damages to the wedding couple or any of their guests due to any change.


Can I get married on board?

Yes!  Carnival Weddings offers a variety of wedding packages to fit every couples dreams and budget on their special day.

Civil ceremonies are performed in English by a Notary Public. Ceremonies in the ports of St. Thomas, Galveston, New Orleans, California, Barbados, Nassau, Jamaica and Grand Cayman are non-denominational and performed by a Minister. Weddings in Cozumel are performed by a judge, spoken in Spanish, translated to English. (Weddings are not performed on deck, at sea, in the staterooms or by the Ship's Captain.)

A witness can be provided if necessary.

Information Packages - Information packages for your ceremony will be mailed directly to you. Please fill out all the forms and return to the address provided. A representative will then contact you to explain the ceremony procedures and answer any additional questions.

Ceremony Changes - Due to time constraints, no ceremony changes will be permitted on the day of the wedding.

Time and Locations - All shipboard ceremonies are performed in port prior to sailing. Carnival has chosen several locations on board at which to have your wedding ceremony/reception. Locations are determined based on the number of guests attending., length of reception and entertainment requests. We will make every effort to honor specific requests for locations and times, however in the event there are multiple weddings on that day, requests will be considered on a first come, first serve basis. Ceremonies are scheduled and confirmed within two weeks of sailing. All times are approximate and can be delayed due to unforeseen events.


Are flowers/photography included in the wedding packages?

All floral packages include one Bridal Bouquet with matching boutonniere for the Groom. Bouquets for attendants and other floral upgrades can only be ordered through a Carnival wedding coordinator or wedding officiant. Due to U.S. agricultural restrictions, any flowers you choose to bring onboard must be silk only.

Photography services will be provided by a Carnival photographer who will be present to take photos throughout the ceremony, champagne toast, cake cutting, and reception if applicable. Following the reception, the photographer will also take photos at various locations around the ships. You will have the opportunity to preview and purchase your wedding photos during the cruise.

Beauty Salon - Due to time restraints, appointments at the shipboard beauty salon are not available the day of embarkation.

Tuxedo Rental - Is available. Information will be mailed to you at the time of booking. You can also visit our Gifts & Services page to review our Formal Attire selection.

Food & Beverage Service - Is available with reception packages. Other amenities such as Video Services and Live Entertainment are available with a variety of options. Some limitations may apply. More information is available with your Wedding Sales Agent.


Why should I purchase Carnival's Cruise Vacation Protection?

You’ve saved, you’ve waited and now you’re all set to go have a great shipload of fun – aboard a Carnival cruise. Preparing for your “Fun Ship” experience includes protecting yourself from unfortunate occurrences that threaten to interfere with your best-laid plans. By purchasing Carnival’s Cruise Vacation Protection  – with our new “Cancel for Any Reason” feature – you can receive reimbursement for your otherwise non-refundable cancellation penalties, medical costs, baggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Carnival’s Cruise Vacation Protection includes protects you with a 100% cash reimbursement of applicable penalties for cancellations due to

specified reasons, such as:

Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you.

You become ill and can’t travel.

You are involuntarily terminated or laid off by an employer.

A severe weather watch or warning is issued and affects your travel to the port of embarkation.

A common carrier delay due to inclement weather causes you to miss more than 50% of your cruise vacation.

Or, if you must cancel for ANY OTHER reason, our new “Cancel for Any Reason” feature will provide a future cruise credit equal to 75% of the applicable penalties.

Our plan also provides protection if:

A family member back home passes away and you must return from your vacation early.

Your luggage is lost by the airline.

You twist your ankle and must visit a doctor/clinic while traveling.

You incur any other unforeseeable events as listed in the Plan Description.

For your convenience, the cost of the plan will automatically appear as a option on your invoice. For a more complete description of the plan benefits,

terms, conditions, and exclusions please view our Plan Description.


What is the tipping policy for large groups?

Your group can prepay gratuities so attendees don't have to worry about it when on board. The gratuities cover your dining room waiter and bus person, head waiter and Matrie d’ along with the room cleaning personnel.


What can we do that is unique for our group?

We have a variety of options for unique venues and activities.  From our lounges and showrooms to several destinations where we sail there are a myriad of options for making your program unforgettable.  Pre-paid Group Shore Excursions can be arranged for groups of eight cabins or more booked through the Groups department (minimum 16 guests pre-paid on any one given tour). Groups of 50 guests or more may customize Shore Excursions for their group.   For more information, please contact our Group Event Planning Department via email at GroupEventPlanning@carnival.com


How is planning information for my group/meeting transferred to the ship?

On shore you will work with one of our Account supervisors and special services coordinators. They will create a final memo that details all of your on board program needs. This is similar to a Banquet Event Order BEO that you are familiar with on land. You will sign off on this memo confirming the details from your planning discussions and the ship will use this information to plan for your functions on board.


How far out do companies usually plan a meeting or incentive cruise?

This is not all that different from a land based resort program.

In the busier times of the year space, like in any popular resort hotel, can be at a premium. Overall your timing will mostly be based on the overall size of your program. Larger programs that require similar sized staterooms and stateroom categories will benefit from booking further out. The earlier you book the better the pricing tends to be as well. As a final thought the greater the flexibility you have in the dates of your program the more options you will have in deciding when to book.


How do I plan the dining for my group?

On a ship there are several options for dining. Breakfast and lunch are offered in the main dining room, casual dining buffet style in what we call the Lido deck area, or complimentary room service. Dinner has those same options but some ships also have a reservations-only supper club. You will select a set dining time for your group and also choose the tables your group will use for the duration of the cruise. Attendees have the options of dining together at these table for all meals, or if they choose they can partake in the other dining options. Many of our guests tend to dine together in their assigned dining room for dinner, choosing casual dining for other meals (breakfast and lunch) so they can enjoy ports-of-call or the other options available on board.


Are deposits different for Full Ship Charters?

There is a third deposit requirement that is different for a Full Ship Charter. Since you would be taking one of our ships out of service for that sailing you must take full financial responsibility for that sailing. That means a full unconditional irrevocable bank Letter of Credit for the full amount of the charter.


What is the cruise cancellation policy?

Cruise Cancellation Policy:

Length of Cruise 

Days Prior to Sailing
Departure Charge (Per Guest)

2, 3, 4, and 5 day cruises

Up to 61 days
None (except for Cruise-To-Nowhere and Early Saver Fares*)
 60 to 46 days
Deposit
45 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to 15 days
 Депозит или 75% всей стоимости (в зависимости от того, что будет больше)
14 days or less
100% of Total Fare
6 Day or longer cruises (Including Alaska and Hawaii)
Up to 76 days
None (except for Early Saver Fares*)
75 to 56 days
Deposit
55 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to  15 days
Deposit or 75% of Total Fare, whichever is greater
14 days or less
100% of total Fare
Europe cruises, Panama Canal cruises & Transpacific cruises 7,9,12,14 & 17 day. 
Up to 91 days
None (except for Early Saver Fares*)
90 to 56 days 
Deposit
55 to 30 days
Deposit or 50% of Total Fare, whichever is greater
29 to  15 days
Deposit or 75% of Total Fare, whichever is greater
14 days or less
100% of total Fare

Note: Should cancellation charges apply, guests who purchased Carnival’s Cruise Vacation Protection -- including the new Cancel for Any Reason feature -- may be eligible for a refund of, or credits towards, the otherwise non-refundable value of their prepaid cruise vacation. Refer to the plan description for specific terms, conditions and exclusions.

Total Fare is defined as Cruise Fare, Air Fare Supplement, Transfer Services and Pre-/Post-Cruise Vacation Packages.

*The deposit is non-refundable.

^For Cruises-To-Nowhere, the cancellation charge is 25% of the total fare.

Government fees/taxes are excluded from cancellation penalties.

For special 3/4/5th guest rates, if the cancellation penalty exceeds the rate, the penalty will be equivalent to that rate. Reservations will be held until 30 minutes prior to departure without risk of automatic cancellation.

No refunds will be made in the event of "no shows". We recommend the purchase of trip cancellation insurance.


How do I add my booking number to carnival.com?

In order for a booking number to successfully be entered in carnival.com, the following fields must EXACTLY match the information in the Reservations system.

Guest's Last Name

Booking number

Ship

Sail Date

In the event that you feel all the data you entered is correct, you may want to contact your travel agent or 1-800-Carnival (if you booked directly) to double check if there is a discrepancy in your last name spelling and/or booking number you were provided.

NOTE: Presently you can only add individual booking numbers. Group booking numbers cannot be added at this time.


What should I consider when booking a cruise to Barbados?

Here are a few things to take into consideration when booking your Carnival cruise vacation to Barbados:

Pre-paid gratuities are required and automatically added at booking

Air supplements, cruise-only transfers and pre/post hotel packages are not offered

The Vacation Protection Plan (VPP) is not offered

Travel Documentation - For those guests who are beginning and ending their trip in Barbados, or are "in transit" (taking a flight at the Grantley Adams International Airport), it is a requirement that you possess a valid passport

Check-in Procedure

Guests may check-in after the ship has cleared upon arrival and up to 30 minutes prior to departure.

Guests must show the ship security officer their cruise documents and then proceed to the Information Purser's Desk for check-in.

Debarkation - Guests should allow sufficient time for Customs clearance; the recommended out bound air flight should be no earlier than 2:00 PM.


Are there restrictions on what we can bring aboard?

RESTRICTED ITEMS – SAFETY AND SECURITY POLICY

In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard.  Additionally, we reserve the right to confiscate (and destroy) any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be provided.  

Confiscated Items  

• Alcohol (hard liquor)/sealed, unopened bottles

• Beer/sealed, unopened bottles/cans

• Wine or champagne/sealed, unopened bottles - beyond the allowable limit of one bottle (750 ml. size) per adult 21 years of age (brought on at embarkation time only in their carry-on luggage) 

• Clothing irons and steamers (all Carnival ships offer laundry facilities with irons and ironing boards. Fleet-wide valet laundry service is also available for a nominal fee.)

• Electrical and household appliances, i.e. coffee makers, hot plates, toasters, etc. (See Exceptions)

• Heating Pads

• Hookah

Exceptions:

• Personal grooming devices such as hair dryers, flat irons, curling irons, and shavers, are allowed on board when used with proper caution.  However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

• Electronics such as laptops, cameras, cellular phones, etc. are allowed on board when used with proper caution.

• Electrical devices such as fans, power strips, multi plug box outlets/adaptors, and extension cords are allowed on board when used with proper caution.  However, if such devises are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. 

 
Prohibited Items – will be disposed of prior to boarding 

• Large coolers

(Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.)

•  Alcohol in unsealed containers 

•  Firearms (Including, non-firing weapons and starter pistols)

•  Ammunition (i.e., bullets, shot or missile that can be fired using a propellant)

•  Imitation or replica weapons (Including., de-commissioned weapons or those not capable of being fired, toy weapons, or any other item made, intended or adapted to be used as a weapon)

•  Explosives or explosive component parts, (Including, detonators)

•  Fireworks or pyrotechnics (except those previously approved in connection with a company stage production which have been properly manifested)

•  Taser or electronic stun guns

•  Pepper or mace sprays 

•  Telescopic or regular batons

•  Martial arts equipment (Including; flails, throwing stars, belt buckle knives, etc.)

•  Handcuffs, brass knuckles

•  Compressed gas bottles/cylinders

(Medical gas bottles/oxygen cylinders:  Allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area.)

•  Knives with blades longer than four (4) inches ( Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise.)

•  Dive tanks (empty or full), diver spears/slings  

•  Household goods or tools of trade (Anything not listed under Exceptions)

• Candles

• Incense

•  Volatile and highly flammable liquids such as cigarette lighter fluid

• Scissors with blades longer than four (4) inches (Large scissors of the type used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held onboard in the same manner as dive knives.)

•  Medical Marijuana, Kava

•  Bicycles

• Surfboards - (Boogie Boards no more than 42 Inches in length are allowed for use in port only and must be stored in guest’s stateroom)

• Scooters (only permitted if used for mobility – must be stored in guest’s stateroom)

• Boats/canoes

• Segways

•  Any footwear with wheels, i.e. Heely’s type shoes

•  Lasers

•  Emergency Position Indicating Radio Beacon (EPIRB)

 

Miscellaneous Concerns:

• Live Animals:  Only qualified service animals once approved by Guest Access Services at time of booking.

• Flowers and Plants:  May be brought on board in the port of embarkation but are not permitted to be taken off the ship in the United States, per the U.S Customs and Border Patrol (CBP) Agricultural Division.

• Musical Instruments: We will allow musical instruments onboard, however, if a noise complaint is received it will be confiscated by shipboard security and returned to the guest on the morning of debarkation.

• Radios/Boom Boxes: For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas.

• Wrapped Gifts: Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request.

• DVDs/VCRs/Nintendo/Play Units:  Due to compatibility issues with stateroom televisions, these items can only be utilized in suites and guests must provide their own RCA cables.

• Fish Caught on Fishing Expeditions: The fish cannot be brought on board; it must be shipped home.

• Floatation Devices:  For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board.  

• Golf Clubs:  Should be included with checked baggage and remain in the cabin when not in use.

• Items for In Port Use only: Snorkel gear, skateboards, fishing rods (packed), tennis rackets, kites (packed), roller blades/skates, metal detectors, Boogie Boards no more than 42 Inches in length.  These items      must be stored in stateroom.

 TopCan I sail with my infant?

Minimum age for sailing is 6 months, with the exceptions of Transatlantic, Hawaii and South American cruises, which are 12 months.

This policy is in place due to the infant's vulnerable health. While at sea or in port the availability of medical care may be limited or delayed. Early infant care, in particular may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship or ashore in ports of call.

Fly-Aweigh infants (6 to 23 months of age) will be charged the "Cruise-Only" rate as long as the infant sits on a parent's lap on the airplane. If an airline seat is requested by the parent, then the infant will be charged the standard Fly-Aweigh rate. When an infant reaches 24 months of age, an airline ticket is required by the airlines.

Standard cruise fare applies to booking of a minor.


What to wear?

Casual attire is the order of the day. We suggest shorts, sundresses, tank tops, etc. for the ladies, and for men; shorts, polo shirts, T-shirts, etc. will do.  We suggest you wear rubber-soled, low heeled or flat shoes for extra traction while onboard.  The use of any footwear with wheels, including but not limited, to Heelys© shoes, is prohibited on board our ships.  For dining you may want to dress up a bit and/or bring along a light sports jacket or cardigan.

Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout your “Fun Ship” voyage, where you will have the opportunity to showcase your more elegant attire. For those who want casual attire for dinner time, the Lido Restaurant is open nightly, and has a more relaxed theme. However, shirts and shoes/footwear (flip-flops) must be worn at all times inside the Lido Restaurant.

Both dress codes for the dining rooms are described below.

Cruise Casual Dining Dress Code:  Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).

Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.

Cruise Elegant Dining Dress Code:  Gentlemen - Dress slacks, dress shirts. We also suggest a sport coat. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so.  Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too!

Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

Special Sailings

For Canada/New England/Alaska cruises:   Sweaters, lightweight jackets and raincoats are suggested.  Casual clothes that can be layered easily are highly recommended.  Bring a heavier sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas.

For South America and Europe cruises: Comfortable shoes and a just-in-case raincoat. Bring a sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders).


How old do you have to be to travel alone? (Traveling with minors)

Carnival's policy regarding guests traveling alone or traveling with minors:

Guests are required to be 21 years old (on embarkation day) to travel. Guests under the age of 21 must be accompanied in the same stateroom by a parent or guardian 25 or older. The exceptions Carnival will make to this policy are:

Guests Under the Age of 21 Traveling with Parents / Grandparents

Guests under the age of 13

• Minors can be booked in separate staterooms, only if booked next door or directly across the hall from the Parents/Grandparents stateroom.

Note: Minors 13 and under may only be booked in a balcony stateroom with the Parents/Grandparents"; this also applies to connecting staterooms.

Guests 13 - 17 years of age

• Minors can be booked in separate staterooms, by up to 3 staterooms in between the minor stateroom and the Parents/Grandparents stateroom.

Note: Minors age 13 may only be booked in a balcony stateroom with the Parents/Grandparents; this also applies to connecting staterooms.

Guests 18 years of age and older

• Minors are 18 and older not required to be booked within close proximity nor on the same deck as the Parents/Grandparents.  However, we will place you as close together as possible.

Guests Under the Age of 21 NOT Traveling with Parents / Grandparents

The minor must travel with a guardian 25 years of age or older in the same stateroom. The exceptions Carnival will make to this policy are:

• Legally married couples and same gender union couples less than 21 years of age must provide Carnival with legal proof of marriage/civil union at least two weeks prior to sailing.

• Documentation can be e-mailed to individualsailingsupport@carnival.com or faxed to 305-406-6479.

• For those guests whose marriage/civil union will not take place until closer to the sailing date, they must bring proof of their marriage/civil union to embarkation. Failure to do so will result in denied boarding and  no refund.

• Documentation: marriage license issued by the County Clerk’s Office; legal proof of civil union; for newly married couples: a copy of the marriage license application signed by the official that performed the ceremony.

Infants must be at least six months old (twelve months for Transatlantic, Hawaii and South America cruises) to be eligible to travel.

Guest ages will be verified at embarkation. Guests not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. NO exceptions will be made at embarkation.

Please note that adult guests are responsible for the safety and behavior of their minor guests. Our Camp Carnival®, Circle "C" and Club O2 programs features supervised activities for children 2-17.

Spa Carnival and fitness center: Guests under 12 years of age are not permitted in these facilities.  Guests between the ages of 12 and 16 must be accompanied by an adult at all times.

All guests 16 years of age or older must provide an official photo I.D. When traveling with a minor and both parents/legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent/legal guardian authorizing the minor to travel with you. This will expedite processing by the Department of Homeland Security. Please note that a notarized letter to this effect is required if debarking with children in Mexico.

Air Travel / Hotel Stay - Guests under the age of 21, staying at any hotel in conjunction with Carnival’s Fly Aweigh® program, may be required to be accompanied by a guest 21 years or older in the same room as per each hotel’s policy. Permission for minor guests to fly unaccompanied is determined by the airlines as per each airline’s policy.  We suggest you check with your scheduled airline for their requirements.  Carnival assumes no responsibility for guests under the age of 21 traveling unaccompanied by air.


How do I request a upgrade?

Carnival has made selecting the cabin location you want more affordable than ever. Assigning your cabin as early as possible ensures you get the best locations available. Opportunities to purchase an upgrade in your accommodations are available prior to the sailing date, subject to availability.  Please contact Guest Services at 1800-438-6744 ext 70355.

Note: We cannot accommodate requests for upgrades on the day of sailing as we sail at capacity.

 
Are passports required?

Carnival requires guests to provide proper travel documentation in order to travel. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory.  Non-U.S Citizens must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.

It is recommended that all guests travel with a valid passport during their cruise. This will enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must disembark the ship before their cruise ends due to an emergency to fly back to the U.S without significant delays and complications. It is also recommended that all guests travel with a passport valid for at least 6 months beyond completion of travel.

*If you need to obtain a passport quickly, Carnival recommends that you contact VisaCentral at www.visacentral.com/carnival or by phone: 1-866-788-1100.  Callers should mention that they are sailing on Carnival to receive discounted service fees.


I had to book my guests through individual reservations can I give dining pairings for them?

The group dining department will only provide tables for individual reservation traveling with parties of 21 cabins or more. You can send an email to groupdining@carnival.com.


Can I get a dining chart sent to me for my group?

At this time dining charts are only sent out to the largest group on that sailing.


Can I just send over my dining request to the groups department without contacting any one?

This is not recommended. Each ship and dining room is uniquely different and changes are always made to improve the dining experience. Please contact our dining department to ensure you are not sending in a request that cannot be accommodated.


Will the group dining department contact me to finalize my group dining?

No, we request that you contact the group dining department to set up table sizes and location for the group after the group has been paid in full and no later than 4 to 6 weeks prior to sail date.


Can you clear the dining waitlist for certain guest?

No, the dining waitlist clears the guest in the order of their book date. We cannot manually override the system.


Can my group hold extra seats just in case some of the waitlisted guests clear?

No, The dining department will set the group up with the exact amount of seats that are confirmed for the group.

How do I change the dining time for my group guests?

Effective March 1, all travel agents can make changes to the guest dining time online at bookccl.com.


Which Carnival ships have the Steakhouse?

The Steakhouse

With an elegant, but fun-filled, relaxed and somewhat casual atmosphere and a menu that includes steakhouse favorites, the Steakhouse is guaranteed to be a favorite dining spot. For a nominal fee of $35 USD per person, guests can take in the atmosphere and enjoy the amazing culinary creations of our chefs.

The fee includes an appetizer, entrée, dessert and the wait staffs’ gratuity; additional gratuities are optional and may be extended in cash or to the guest's Sail & Sign Account, at the guest's discretion. The fee does not include any beverage that is normally ordered through the bar service such as wine, liquor, soda and bottled water. The $35 USD fee also applies to children.

The Steakhouse is an alternative to eating in the Main Dining Room or the Lido Restaurant, open daily, 5:30pm-9:30pm.

The dress code for the Steakhouse is Cruise Elegant (Jeans permitted on Cruise Casual evenings).

 

Available on the following ships:

Carnival Spirit - Nouveau Restaurant

Carnival Pride - David’s Steakhouse

Carnival Legend - The Golden Fleece Steakhouse

Carnival Miracle - Nick and Nora’s Steakhouse

Carnival Conquest - The Point Steakhouse

Carnival Glory - Emerald Room Steakhouse

Carnival Liberty - Diamonds Steakhouse

Carnival Valor - Scarlett’s Steakhouse

Carnival Freedom - Sun King Steakhouse

Carnival Splendor - The Pinnacle Steakhouse

Carnival Dream - The Chef’s Art Steakhouse

Carnival Magic - Prime Steakhouse

Carnival Breeze - Fahrenheit 555 Steakhouse

Carnival Sunshine - Fahrenheit 555 Steakhouse

 

Can I see online what dining room the group will be assigned to?

No, The dining room assignment will be noted on the Guest’s Sail and Sign card.


What is the earliest I can contact the dining department to set up table assignments for my group of 8 cabins or more?

The groups dining department can be contacted after the final payment date of the group or no later 4 to 6 weeks prior to the sailing.


How do I set up tables for my group guest of 8 cabins or more?

Contact the Groups Dining Department no later than 4 to 6 weeks prior to the sailing or after final payment whichever comes first. You will work with the Dining Coordinator to set up a good location and proper table sizes for the group. Once this is complete dining pairing must be sent in no later than 3 weeks prior to the sailing.  groupdining@carnival.com


If the dining time I want is not available, what should I do?

Confirm for the available dining time and waitlist for your preferred dining time.


When will I find out if my waitlisted dining time has been confirmed?

An automatic email notification will be sent to the email address listed in the profile of the booking. The email will give the group booking number, the ship, sail date, the name of the guest and confirmed dining time.


How do I cross reference a guest booked through individual reservations to dine with our group?

You will need to contact the groups dining department with the cross referenced booking number, these guest must be confirmed for the same dining time as the guest they wish to sit with in the group. Guest must also be booked through the same travel agency or booked directly with Carnival Cruise Lines.


Can I arrange a Bridge or Engine Room tour for my group?

For those who want to get an insider’s look at the inner-workings of a Carnival "Fun Ship," the line has created Behind the Fun, a guided tour that provides guests with a unique insight into the company’s shipboard operations.

The informative three-and-a-half-hour tour offers participants a behind-the-scenes look at a wide range of shipboard venues that are normally off limits to guests.  During the tour, key shipboard personnel, including the captain, chief engineer, chef de cuisine and other department heads, share their vast knowledge in their particular area of expertise.  Included are stops backstage in the main show lounge, laundry room, crew galley and dining room, crew gym, crew training center, main galley, as well as the ship’s bridge and engine control room.

Behind the Fun participants will also receive a number of commemorative gifts, including a custom-made Behind the Fun baseball cap and lanyard, a Team Carnival Picture Perfect book, and complimentary photos with the captain on the bridge.

Behind the Fun tours can be booked through the ships’ shore excursion desk. The cost is $95 per person and capacity is limited to 16 guests per tour. Guests must be 8 years old or older to participate; anyone under 18 must be accompanied by an adult.    


How can I book Shore Excursions and Tours for my group?

Make sure your group gets the most out of their cruise with Group Shore Excursions.  Pre-paid Group Shore Excursions can be arranged for groups of eight cabins or more booked through the Groups Department (minimum 16 guests pre - paid on any one give tour).  You may contact us after your group has finalized but no later than 30 days prior to sailing.  For more information regarding a Pre-paid Group Shore Excursion, please contact our Group Event Planning Department via email at GroupEventPlanning@carnival.com.


Can I reserve a lounge for my group to gather and socialize?

Our onboard lounges are utilized for private group parties, and our onboard entertainment and activities.  Groups who wish to gather informally or get together to socialize, are encouraged to agree upon a designated public location and time once onboard and communicate this location to the members of the group.


What type of equipment is available for my event?

We have a wide variety of equipment available onboard including but not limited to corded microphones, podiums, LCD Projectors and Screens.  Most equipment will be provided at no additional charge.  For more information, our Event Planning Department can be reached via email at GroupEventPlanning@carnival.com


Can I have a private party onboard?

One of the benefits of booking through a group with Carnival is the assistance of our Group Event Planning Department, who can arrange pre-purchased cocktail parties for groups with a minimum of 20 guests.  Events will be scheduled based on availability and at a time that will not conflict with dinner times and popular Carnival events such as Captain’s Celebration and Fun Farewell parties.

To make these arrangements contact the Group Event Planning Department via e-mail at Groupeventplanning@carnival.com                        


How can I get your wedding information on-line?

You can learn more about our wedding program by visiting us at: (Weddings)


Is the cruise price included with the wedding package?

No. The cost of the wedding package and services do not included the cruise.  You cruise purchase would be handled separately.


Can I use my own cake topper?

Yes, providing that your topper is cleared for boarding. A keepsake topper still will be provided.


Will my ceremony be performed by the Captain?

All wedding ceremonies are performed by a local Officiant provided by the wedding vendor.


Can I get married on the deck?

Wedding ceremonies cannot be performed on the deck of the vessel. However, our Photographers will use the deck location for photo opportunities.


How do you determine the room my wedding will be in?

Wedding lounges are assigned based on the number of guests and, entertainment selected for a reception.


What time do the weddings start?

In most ports, weddings start at approximately 1:00 p.m.


Which time of the year is less expensive to have a wedding?

Wedding prices are set on an annual basis and subject to change. There are additional surcharges during the months of January, February, May, June, and December. A holiday surcharge will apply for Thanksgiving, Christmas and New Year’s Day.


What is the deadline to book a wedding?

35 business days prior to sailing. There is a sixty day requirement for booking a wedding if, Carnival is assisting with obtaining a marriage license.


What is the maximum number of guests I can have at my wedding?

The maximum number of guests attending a wedding is based on the package booked. The maximum number of Non-Sailing guests attending a wedding is fifty (50).


At what time do my wedding guests and I need to be at the port?

Priority Boarding is provided for couples being married the day of embarkation, once the ship is cleared by U.S. customs.  Arrival time for wedding guests is usually 10:30 a.m. for most ports. These times are provided with embarkation instructions through our Wedding Departments based on the sailing port.

All wedding ceremonies are timed, priced and coordinated for the time allotted for your specific package. You must be at the pier at the time indicated by your wedding coordinator for priority boarding. Please be prompt.

Couples being married later in the cruise will follow general boarding procedures.


Will I be allowed to use my own unity candle?

Candles are restricted and not authorized for boarding. Unity candles are available as upgrades through our wedding vendors.


What's included in the wedding ceremony set up?

The onboard wedding set up includes one isle runner, two pillars with white silk floral arrangements.


How long is the wedding ceremony?

The ceremony is approximately fifteen to twenty minutes.


Can I pay a deposit for the wedding?

Full payment is due at the time of booking your wedding. Weddings can be booked by phone with a credit card. Certified checks and money orders are accepted from Travel Agents only.

After your cruise

Photo Release

Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board.

 

How can I access my past guest number?

If you have not registered, select REGISTER on the top right corner of the home page.

Select YES when asked if you have cruised before.

Enter your past guest number. If you do not know your past guest number enter your date of birth and zip code.

The system will only match you if your last name, date of birth and telephone number match our past guest database EXACTLY due to security reasons.

In the event that you feel all the data you entered is correct, please email a CCL representative so that we may research as there may be a data entry error on the database.

In the event that you have already registered, access My Profile and select Add Past Guest Number.

Enter your past guest number. If you do not know your past guest number enter your date of birth and zip code.

The system will only match you if your last name, date of birth and telephone number match our past guest database EXACTLY due to security reasons.


How do I claim my luggage?

Claiming your luggage:

While onboard, you will be given numbered debarkation tags to place on your luggage. Please fill out the information on the back of the tag, and remember your zone number. When your zone is called, please proceed off the vessel to claim your luggage. It is easy to pick up the wrong bag, so check to make sure your name is on it. If your luggage is left at the pier, it will be forwarded to you at your expense. Claims for lost or damaged luggage must be made in writing with our debarkation personnel before you leave the pier area.


Who do I contact if I have a problem with a service or product purchased at Spa Carnival?

The salon and health spa on board are operated by Steiners Group, Ltd.  Any inquiries regarding returns or refunds of purchases or services rendered by the salon and spa personnel should be forwarded to them for their information and handling.  Their address is:

Shelle Molina

The Onboard Spa by Steiner

Customer Service Representative 

Steiner Management Services

770 S Dixie Highway

Coral Gables

FL 33146

shellem@steinerleisure.com

855-848-3059

305-358-9002, ext 252

 
Why is the amount charged to my credit card different from the amount on the statement I received on board?

Any purchases or in-cabin charges made after midnight on the last night of your cruise, may not appear on the statement you received on board.

Your account may also be reflecting the temporary $50.00 USD that was obtained at embarkation and/or the incremental holds that are obtained on your account throughout your cruise.  These holds are normally automatically released within 3 business days of your return.

Authorization for these holds to be released is entirely up to your issuing bank, however if more than 3 days have passed since your return and holds are still pending, please contact us via guestcare@carnival.com and we may be able to assist in expediting their release.


Can I purchase my pictures after the cruise?

Photos are only available for purchase while on board.  Due to the high volume of photos taken, the files are deleted soon after each cruise.

 
Who do I contact if I forgot the pictures I purchased on board?

You can send your inquiry to guestcare@carnival.com.  Please provide a very detailed description of the pictures left behind as well as the last place seen.  We will do everything possible to locate them.

If the pictures are located, they will be shipped to guests at their expense (including a $20.00 USD handling fee).   A Guest Care representative will contact you to make arrangements for delivery.